Well ... I just got back from the Nissan dealership here in Columbia where I had an oil change and alignment performed.

I write this because I went insane (literally) on the drive back; screaming, cursing, throwing my sunglasses - nuts. I am cool now; but I was hot like crazy over the crappy service at Dick Smith Nissan in Columbia.

Why?

It took the techs over and hour to complete the service. I paid a rediculous amount for the alignment and was on my way. Once I hit the interstate I knew something was wrong. The car no longer pulled off to the left (the reason I went in for service in the first place) but the steering wheel was off-neutral by 15-20 degrees.

I didn't have time to return to the dealership because I was supposed to meet someone for dinner - but when the thought crossed my mind that I should go ahead and turn the wheel 15-20 degrees to fix the problem and ram into the concrete divider on the interstate ending it all, I decided to take the car back.

Once there - I went into the service office and spoke to a "service advisor" about the situation. I sat down in the office and also asked to speak with the service manager. I told him I didn't have time for this - but that the alignment needed adjustment to normalize the steering-wheel's neutral position. He said "ok, yeah it'll only take a few minutes." The service advisor came back and said "if you don't mind, there's a waiting room down the hall" ... I should have told him "that's nice" and stayed put. What an *******.

No apology or anything. Thirty minutes later as Dr. Phil concludes and Oprah begins, my car returns from their joyriding it on the freeway (probably not a joy driving my ****-box Sentra - but you get the point).

I called the service manager in again and told him: "I've worked in customer service. Never, if a mistake has been made, do you EVER whitewash as you did. It's insulting. If you make a 30 minute mistake don't tell customers it'll only be a 'few minutes' ..."

Still he didn't apologize or offer me anything for the trouble.

Needless to say, I won't be returning there for anything ... ever.

Point: Be discerning and DEMAND quality customer service. The reason it's so ****ty today is because people have become too complacent with junk service.

Mike

 

"mikes" don't play that crap uhh, horrible service but glad you stood up. I'd report to Nissan as well. ARe there other dealers nearby?

 

No, there's no alternative around here - but the Nissan dealership back home (near Charleston) is great.

It's where I bought the car and normally take it; they know me by name and have NEVER screwed up service or attempted to gouge me. It's called Northside Nissan if anyone's wondering; very well operated - near-lux service.

Dick Smith Nissan, however, is run by a bunch of incompetent idiots.

Good call Mike - I probably will report this incident to Nissan North America.

Totally unrelated: as the car was being serviced the first time - the Infiniti dealership next door was unloading new M35's ... they look pretty good. For 40 grand I'd hit one with the sport package.

M.

 

Nissan Consumer Affairs
P.O. Box 191
Gardena, CA 90248
(800) NISSAN-1 (or 800-647-7261)
9:00 a.m. - 6:00 p.m. Eastern / Central Time
8:00 a.m. - 5:00 p.m. Pacific Time
Monday through Friday

 

Thanks!

M.

 

That sucks dude, but it's that you stuck it to them.

 

use that consumer affairs info and shove it to them!