Do you get a loaner for an oil change?
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Lexus Champion
Joined: Dec 2002
Posts: 2,854
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From: IL
Do you get a loaner for an oil change?
I know I always have. But I just tried to book an appt for an oil change at my trusty (or should I say un-trustworthy) Lexus dealer and was told "we usually don't give out loaners for oil changes as they only take 45 minutes and besides that we don't have any loaners available until next Thursday." This is new news to me.
BTW the un-trustworthy comment comes from the fact that they tried to tell me my wife's cabin air filter was so dirty and needed to be recplaced as soon as possible - when I told them that it HAD been replaced only 8,000 miles ago - but at a different dealer, the tone suddenly changed to "oh, I see that in the computer, we will just have them blow it out with the compressor and it will be fine".
What's going on with Lexus service these days?
BTW the un-trustworthy comment comes from the fact that they tried to tell me my wife's cabin air filter was so dirty and needed to be recplaced as soon as possible - when I told them that it HAD been replaced only 8,000 miles ago - but at a different dealer, the tone suddenly changed to "oh, I see that in the computer, we will just have them blow it out with the compressor and it will be fine".
What's going on with Lexus service these days?
Last edited by doug_999; Mar 17, 2005 at 08:12 AM.
CL Community Team
Joined: Oct 2002
Posts: 30,281
Likes: 362
From: Canada
I've had my Lexus in for regular maintainence only 3 times since I didn't drive it much during the 2 1/2 years I have owned it, & I got a loaner everytime. The first 2 maintenance is free & does not involved too much more than oil change & I still get a loaner, but on one of them I was told if I want a loaner, I have to book the appointment on another day, since they will be out of loaners on that particular day I initiallly wanted as they will be very busy on that day.
So for my dealer at least, they will try to give you a loaner even if it's an oil change & you can't wait even 45 minutes, as long as a loaner is available on the day of the appointment.
So for my dealer at least, they will try to give you a loaner even if it's an oil change & you can't wait even 45 minutes, as long as a loaner is available on the day of the appointment.
Lexus Champion
Joined: Mar 2002
Posts: 1,921
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From: Washington
Lexus of Seattle has never given me a Lexus loaner. Even when I tell them up front I need a loaner they alwasy want to give me crap rental from down the street. One time they had a minivan waiting for my wife, she said hell no and got back in the IS and left. We were in there to drop the car off for a 4 hour job and they said they didn't have a loaner, 10 minutes sitting there waiting a guy drops off a GS and gets an ES loaner 
The sad part is that when I bought my car there I was told how important is was for them to give people a Lexus loaner, i've told my salesman, service manager, and their customer service person who makes the follow up calls about my dissatisfaction but they give me the same BS everytime and haven't changed anything. I haven't taken the GX in yet and i'm not sure I will but I doubt it will change.
The sad part is that when I bought my car there I was told how important is was for them to give people a Lexus loaner, i've told my salesman, service manager, and their customer service person who makes the follow up calls about my dissatisfaction but they give me the same BS everytime and haven't changed anything. I haven't taken the GX in yet and i'm not sure I will but I doubt it will change.
Pole Position
Joined: Mar 2003
Posts: 346
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From: California
Originally Posted by SCRUFFDOGG
Lexus of Seattle has never given me a Lexus loaner. Even when I tell them up front I need a loaner they alwasy want to give me crap rental from down the street. One time they had a minivan waiting for my wife, she said hell no and got back in the IS and left. We were in there to drop the car off for a 4 hour job and they said they didn't have a loaner, 10 minutes sitting there waiting a guy drops off a GS and gets an ES loaner
The sad part is that when I bought my car there I was told how important is was for them to give people a Lexus loaner, i've told my salesman, service manager, and their customer service person who makes the follow up calls about my dissatisfaction but they give me the same BS everytime and haven't changed anything. I haven't taken the GX in yet and i'm not sure I will but I doubt it will change.
The sad part is that when I bought my car there I was told how important is was for them to give people a Lexus loaner, i've told my salesman, service manager, and their customer service person who makes the follow up calls about my dissatisfaction but they give me the same BS everytime and haven't changed anything. I haven't taken the GX in yet and i'm not sure I will but I doubt it will change.
It really depends on each individual dealership.
My dealership loan me an 05 RX330 when I brought my IS in for service.
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Lexus Connoisseur
Joined: Mar 2001
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From: USA
It depends on the dealership. Longo has a huge inventory of loaner cars but since they do so much volume, they're only reserved for larger ticket items like 30k service or warranty work that requires your vehicle to stay for an extended period of time. They also offer mobile service which used to work in a radius of 100 miles of the dealership, but since there are so many customers out there that come from w/in that 100 mile radius, they've shrunk it down to I believe 70 mile radius.
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Lexus Champion
Joined: Mar 2002
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From: Washington
Originally Posted by TRD-bB
report them to Lexus corporate and move on to a new dealership if you can.
It really depends on each individual dealership.
It really depends on each individual dealership.
Lexus Champion
Joined: Jan 2003
Posts: 1,963
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From: rip current, CA
havne't been to longo for a while with the precise reason that for the past two, three times, i've been offered a toyota loaner instead of lexus loaner. you see, the world's falling apart without a lexus loaner.
Lexus Connoisseur
Joined: Mar 2001
Posts: 19,892
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From: USA
Originally Posted by 2000gs300
havne't been to longo for a while with the precise reason that for the past two, three times, i've been offered a toyota loaner instead of lexus loaner. you see, the world's falling apart without a lexus loaner.
As Flip said...it depends on the dealer. The dealers I have been to in So Cal have told me that if the service takes less than 2 hours, they won't unless other arrangements have been made prior. The larger jobs have the priority relative to loaners available.
When I bring the 93 GS in for service, I am offered a loaner.....but it is a rental from Enterprise, Budget, etc. I can only guess that they don't find my 93 as valuable as the newer cars. Last time I was there, a kid brings in his IS300 for service and gets a RX330. I have NEVER been offered a Lexus rental.
I understand that the car is 12 years old; however it is in beautiful shape with 118,000 miles. Of course due to its age, the things that need repair usually are over $400. I think that if I am paying $400+, I should be driving around in a Lexus model loaner, and not a Jetta or Cobalt.
Ken
I understand that the car is 12 years old; however it is in beautiful shape with 118,000 miles. Of course due to its age, the things that need repair usually are over $400. I think that if I am paying $400+, I should be driving around in a Lexus model loaner, and not a Jetta or Cobalt.
Ken
Lexus Champion
Joined: Jan 2003
Posts: 2,618
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From: NYC/ATL
Here's what you do, take your Lexus to the nearest Toyota dealer for an oil change, 29 minutes or less and it's free, I go in they jot down everything, during this time I go play with whatever I can find, or I'll test drive something, the toy dealer has cable hook for the internet so that makes time fly, they call and tell me the car is done, I go to the window and I reply with I've been here for an hour, look at my stopwatch 
Oil Change is free, and I repeat the process every 3-5k, by the time I get to a service interval of 30k the free oil change money pays for that
Since I have an ES I can do it, I plan to have them service the car as well my old mans LS and any other Lexus that is not similiar to a Toyota never goes to the Toyota Dealer, at least I would not bring it, LS gets M1 with 10k changes
Oil Change is free, and I repeat the process every 3-5k, by the time I get to a service interval of 30k the free oil change money pays for that
Since I have an ES I can do it, I plan to have them service the car as well my old mans LS and any other Lexus that is not similiar to a Toyota never goes to the Toyota Dealer, at least I would not bring it, LS gets M1 with 10k changes
