New Car Ding from Shipping - need advice
Thread Starter
Driver
Joined: Nov 2003
Posts: 174
Likes: 0
From: Florida
New Car Ding from Shipping - need advice
I took delivery of a new car and when I got home I noticed that there is a color mismatch on my hood about an egg shape size. Next day took it back to the dealer and they told me that it was a ding during shipping that they had fixed. Well, to me it is noticable. They told me my options are to repaint the hood, try putting wax on it. I wanted them to replace the hood. The regional manager is out on a cruise and not back until Monday. My question is, how much leverage do I have to get them to replace instead of paint it? The car cost me $75K. Do I have more leverage now (within the 72 hour window) or does it matter? Please advise.
If it is known by the dealership (and documented) that they were aware of this prior to completing the sale, and they did not tell you about it, it is their responsibility to address such concerns to you prior to completing the sales transaction.
In other words, if they did not tell you that something was wrong to complete the deal, then that's their fault. If they did address it to you prior to the sale of the car, and you objected to it, then they would have fixed it (based upon a mutual agreement of costs and other factors).
But now, since they did not address it to you and you now object to it, then it is still their responsibility to provide you service to address the concern. If there is no mutual agreement in repairing the car, then you have a right not to buy the car, and thus get a refund.
Good luck!
In other words, if they did not tell you that something was wrong to complete the deal, then that's their fault. If they did address it to you prior to the sale of the car, and you objected to it, then they would have fixed it (based upon a mutual agreement of costs and other factors).
But now, since they did not address it to you and you now object to it, then it is still their responsibility to provide you service to address the concern. If there is no mutual agreement in repairing the car, then you have a right not to buy the car, and thus get a refund.
Good luck!
Originally Posted by 1ton
I took delivery of a new car and when I got home I noticed that there is a color mismatch on my hood about an egg shape size. Next day took it back to the dealer and they told me that it was a ding during shipping that they had fixed. Well, to me it is noticable. They told me my options are to repaint the hood, try putting wax on it. I wanted them to replace the hood. The regional manager is out on a cruise and not back until Monday. My question is, how much leverage do I have to get them to replace instead of paint it? The car cost me $75K. Do I have more leverage now (within the 72 hour window) or does it matter? Please advise.
Thread Starter
Driver
Joined: Nov 2003
Posts: 174
Likes: 0
From: Florida
When I took it back in, they said that they (the dealership) did not know about the ding and only once I brought it up did they find this out. They said that if the damage was under $300 the shipping department did not tell them.
Only acceptable solution to this for me is to replace the hood. I would ask for a refund if they refused to do so but not sure if I have any leverage on it.
Only acceptable solution to this for me is to replace the hood. I would ask for a refund if they refused to do so but not sure if I have any leverage on it.
Thread Starter
Driver
Joined: Nov 2003
Posts: 174
Likes: 0
From: Florida
Originally Posted by IS0LD0UT
For $75K I would ask for a new car. Who knows if the hoods paint will match the rest of the car. As far as painting it, I would in no way accept that as a fix.
Originally Posted by 1ton
When I took it back in, they said that they (the dealership) did not know about the ding and only once I brought it up did they find this out. They said that if the damage was under $300 the shipping department did not tell them.
If the shipping department did not tell them of certain damages, that does not protect them from selling you a damaged product. If they stated that the shipping department knew of the damage, then the dealership should deal with the shippers, not with you. The dealership should provide repairs, and any problems regarding costs and compensation should be discussed between the dealership and the shipper.
You recieved damaged goods, and it is the business' responsibility to provide reasonable service to repair the damaged goods.
If you noticed it, it is a problem. Getting a factory like finish through the dealers paint booth is not likely. ask for a completely new hood. If you notice. there IS a problem.
Trending Topics
Lead Lap
Joined: Apr 2004
Posts: 529
Likes: 0
From: California
Originally Posted by 1ton
The problem is, I got the Range Rover Sport 1st edition in the "orange" color from all the comercials. It is very limited (150 in the states). The dealer would not be able to get another one in stock. So even if I ask for a replacement, I would not get that color.
I would demand another car--- this time without defects.
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
Top 10 Most Confusing Things Lexus Has Ever Done!
Joe Kucinski
2026 Lexus ES Review: Lexus Re-Embraces Founding Principles
Michael S. Palmer
10 Lexus Bargains That are Cheaper Than a New Toyota RAV4
Joe Kucinski
8 Weirdest Things Lexus Has Ever Built
Verdad Gallardo
10 Lexus Designs That Have Aged Like Fine Wine
Verdad Gallardo
8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!
Michael S. Palmer
10 Best Lexus Models No One Remembers
Joe Kucinski
TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing
Michael S. Palmer
Top 10 Lexus & Toyotas to Drive Before You Die!
Joe Kucinski
Thread Starter
Driver
Joined: Nov 2003
Posts: 174
Likes: 0
From: Florida
Thanks for everyone's response. I love this forum. I had an SC430. Anyway, I emailed my salesman and said anything short of a new hood is unacceptable and inquired about refund if necessary. I will let you guys know how this turns out.
Originally Posted by 1ton
Thanks for everyone's response. I love this forum. I had an SC430. Anyway, I emailed my salesman and said anything short of a new hood is unacceptable and inquired about refund if necessary. I will let you guys know how this turns out.
Lexus Fanatic
Joined: Oct 2003
Posts: 94,602
Likes: 271
From: Virginia/D.C. suburbs
Before the hood is replaced or repainted, try something much simpler like Blue Coral Scratch remover, or......my favorite.......SCRATCH-OUT. $3-5 a bottle at some drug stores and parts departments.
http://www.kitwax.com/html/kitProducts.htm
These products will not only take out surface scratches with a mild abrasive but all kinds of surface paint imperfections as long as they are not too deep.
http://www.kitwax.com/html/kitProducts.htm
These products will not only take out surface scratches with a mild abrasive but all kinds of surface paint imperfections as long as they are not too deep.
Lexus Fanatic
Joined: Jan 2005
Posts: 20,244
Likes: 275
Originally Posted by 1ton
Thanks for everyone's response. I love this forum. I had an SC430. Anyway, I emailed my salesman and said anything short of a new hood is unacceptable and inquired about refund if necessary. I will let you guys know how this turns out.
getting paint matched for new car is pretty simple, and it isnt really matching at all. So, I would ask for repaint and some free accessories...
