My mother has a lexus and she has taken it before to have service done, and they gave her a loaner car until it was done. Has this happened to anyone else? I have heard before they lexus has great customer service and just wondered if this was a regular routine for people that requested it. . .

Thanks! :p

Where I get it serviced, you get a loaner car if its half day or more of work (which mostly coincides with how much you end up spending). So oil changes which take an hour means you sit in the lobby enjoying the tasty pastries and free drinks :cool:

i can handle that . . .

At my dealer you can get a loaner for any service, including oil changes. If you come early enuf (before 11:00 or so) you'll get a Lexus (an ES or RX), after all the Lexus loaners are gone they have a deal with the next door rental agency to provide cars, usually Camry's. They do charge $5 for gas (not per gallon, $5 total, no matter how much you use) but it's a nice service and well worth it.

If the service takes more than two hours or more than $200, it is typical that a dealership provide a loaner vehicle. It's not a standard, but this is typical.

I bought my IS250 at the lexus of glendale... and they claim to have over 100 loaner vehicles. I'm actually goin in on Thursday to get some rock chips and a huge key mark repaired. It's only going to cost my $100 to fix it all too. Luckily they have a great protection package I got. I reserved a loaner vehicle... I'm hoping they give me one with Navi, since I cant navigate throughout LA without it for crap.

I get a loaner for all services i get done. I just schedule a loaner when i schedule the appointment. They could careless giving out a loaner keeps the customer out of their hair and you get to drive a new car.....


Just ask the worse they can do is say no.


Ken

Where I get it serviced, you get a loaner car if its half day or more of work (which mostly coincides with how much you end up spending). So oil changes which take an hour means you sit in the lobby enjoying the tasty pastries and free drinks :cool:

I have yet to expierence this myself (I'm at 2200 miles), but my dealership is exceptionally plush. I almost can't wait to bring it in.

just schedule ahead of time
like a week or so

i request a loaner car everytime
even for oil changes and seatbel recall

the waiting room is horrible

When I brought my girl's car for the first free service, they didn't want to give her a loaner. So we end up bring both our car in at the same time, finally they decide to give us a loner.

hmm i guess im going to email them right now and maybe get an idea ahead of time . . .

I always get a loaner from my dealer... Going there on Friday actually to take care of the seat belt recall... Keeping my fingers crossed hoping for an ES350 loaner ;)