Club Lexus Member’s IS F Taken for Joyride by Dealer Tech
Boy, this is a tough one.
A few days back, Club Lexus member AggieOne (we’re assuming he’s not a Texas Longhorns fan) took his 2008 IS F to the dealership to have them replace a foggy rearview mirror.
AggieOne happens to have an HD camera mounted to the window under the mirror. A camera which the dealership technician who “tested” the car probably didn’t know was there, considering he took AggieOne’s ISF for the ride of a lifetime.
“Well I reviewed my video after that service call and saw the tech road test my ISF down a feeder road at 120 mph. I have not even driven my ISF that fast ever!! I guess that they were making sure my new mirror was on tight,” wrote AggieOne, then continues to ask his fellow Club Lexus forum members for advice on how to proceed, noting that it’s a complicated situation because he really likes his dealership.”
Of course the first comment, from YotaLex, thought it was a bigger crime that AggieOne had never gotten his IS F up to 120 before. Of course that was the first comment!
But it turns out Yotalex was only kidding, because he goes on to offer some solid advice: “It depends where you want to take it though…. You can file a complaint and show managers your video (which is the best choice to see heads roll, it may cost someone their job as well), or you can do exactly what you said and let them know they are on camera next time.”
From there, plenty of good advice, some horror stories, and a few excellent jokes get bantered around. Until AggieOne decides to contact the dealer, revealing the prescience of Yotalex’s comment.
As AggieOne tells it:
“I got a call from the dealer and they asked the tech if he had driven the car like I explained before even showing them the video and the tech told the service manger yes. I was told he has been dismissed. The general manager of the dealership apologized and is in communications with me. He is trying to resolve the matter and does not want to lose my business. I did show the video to them in order for them to understand the magnitude of abuse my ISF went through. I tell my kids all the time, trust is hard to get back once you lose it.”
Well, that just launched the debate into a whole new direction. So head on over to the forum and chime in.
