MTLex

Looking for any intel on how to deal with Lexus corporate....have a 2024NX 450H Sport - love it - EXCEPT for the scratches/skid marks on the passenger side of the dash board when a loaf of bread rolled off onto the floor...could not believe the skid marks left behind...sickens me when I see it (every time I get in the car btw)...there was no warning/precaution "Not to touch the dash" or place a ballcap, sun glasses etc on the dash for fear that it would scratch/mar the materials. Visited several detail shops and Spokane dealer where I purchased it and all have refused to touch it and stated that the material is highly susceptible to scratches...had < 1,000 miles on the car when this happened. Arguing to Lexus that this material is indeed defective if it marks so easily. Any experiences in dealing with Corporate? Thanks from MT!

LeX2K

Lexus decided to use the most scratch prone plastic possible, not much else to say it scratches by looking at it.