ray1202

Normally I go to Rick's or DVP lexus for regular maintenance and service. But last month I got a Recall letter from Lexus for the trunks handle and windshield wiper. Since I live in mississauga and the letter said I can take my car to any dealership for service, so I took it to Erin park lexus. Bad choice. They broke my windshield during service. Now there is a small crack on it. I have contacted the service center, and waiting for their respond. I will never go back there for service again.

BDSL

Are they doing anything about it?

I had a small crack on my windshield. When it is cold and when I am scrapping the ice off the windshield, the pressure I applied enlarged the crack into a bigger crack.

jchong

Are you sure they cracked your windshield? Why wouldn't you speak to the service manager when you were there?

ray1202

Their shop was close the last 2 days. They are suppose to contact me today.

The crack is already getting bigger due to the cold weather.

ray1202

The crack is right under the windsheld wiper, their service center have already confirmed the crack is form by the the windshield wiper hitting the windshield, and no one touched the windshield wiper after the service appointment.

The crack was small and you won't notice it from the driver side. I found it the next day when my girlfriend sitting at the passenger and saw the crack.

reyoasian

iTrader: (2)

damn...when I go do the recalls I'll make sure to inspect the windshield with them beforehand to prove to them it's fine, then inspect again again after to make sure no cracks

such amateur mistake to let the windshield wiper arm just "fall" back into place

Piece350

Did you hear anything back from their service manager? Curious to see how they will handle this...

ray1202

Just got a call from erin park lexus. They are going to replace the windshield. But it gonna take a few days before the part arrived, probably early next week.

BDSL

So they replaced your windshield.
It is good they own up to a problem they caused.
All it takes is a little communication....

pheonix72

iTrader: (6)

I think you should edit your post and give the dealership some positive feedback. Sure, they damaged the windshield (which sometime just happened) but what more important is how they deal with the situation afterward.

Piece350

I have gone to Rick at Aussie Auto when I lived closer to his shop...he provides great service and is a pleasure to deal with...

I assume that "pheonix72" is connected to the dealership or the service manager...

pheonix72

iTrader: (6)

Hahaha... Very nice ASSumption but i live on the other side of the continent and have NO connection to anyone there. Sometime, ****s happened when you bring your car in for service! What more important is how they handle it afterward.

Piece350

We have a smart one on our hands here don't we...then you must own Toyota/Lexus...cheers all the way to California...not sure why you are trolling in the Canadian section if you are making ASSumptions on a dealership that you have no idea about...just my two cents...

pheonix72

iTrader: (6)

Cheer up guy! No trolling here, i was attracted to the post with "WARNING..." I did not know that one not supposed to "troll" other sub-forum. I was not making any ASSumption; just made a statement!

ray1202

Completely agree. But I will update AFTER the windshield is replaced and confirmed everything is good.

Also, need to check with them if is it a human error or the whindsheld wiper part they replace causing this.