View Poll Results: Should you be able to order what you want?
No, I'll buy what's on the lot regardless of price.
0
0%
Multiple Choice Poll. Voters: 12. You may not vote on this poll
Ordering a New Lexus product
#16
Lexus Fanatic
#17
The lack of Lexus ordering is single handedly the main reason we don't have one in our household currently. To get an NX with the panoramic roof (which we love) requires $7,000 of other crap, most of which we don't want. It pushes the price on an NX well above a GLC speced to our liking. I've ordered BMW and Porsche products before with no issue.
#18
Lexus Test Driver
They do have a “special wishes” program which is reserved for their VIP clients. So unless you have a 918 in your garage or your a well known collector like Jerry Seinfeld. Even their Paint to Sample program - its hard to even get previously approved colors and takes months to get formal approval. Btw for 2024 MY - PTS is no longer available even.
Rolls Royce works in a similar matter - they have so many available materials and finishes that you can choose.
#19
Lexus Fanatic
Just because its difficult to get done doesn't mean they don't do it. Didn't know PTS was ending in 2024. Rolls Royce will do truly custom colors, finishes, etc.
Bottom line is even BMW and MB force you to order packages to get some features now, there is no truly custom order in any mass produced car.
Bottom line is even BMW and MB force you to order packages to get some features now, there is no truly custom order in any mass produced car.
#20
Lexus Test Driver
Just because its difficult to get done doesn't mean they don't do it. Didn't know PTS was ending in 2024. Rolls Royce will do truly custom colors, finishes, etc.
Bottom line is even BMW and MB force you to order packages to get some features now, there is no truly custom order in any mass produced car.
Bottom line is even BMW and MB force you to order packages to get some features now, there is no truly custom order in any mass produced car.
They will NOT do it period.
Even specific trims are prevented from certain options. For example - if you want GTS model but don’t want the blacked out trim, you can’t change that.
Custom order to me - means I choose the available options.
I guess to you it means, you choose what is not available as an option and make it available?! I’m confused…..
The only folks that get a truly custom Porsche are Porsche family members like the recent Targa with GT3 engine that one of them commissioned.
#21
Lexus Fanatic
Spots are filled for 2024. So they still do it…just have to get a 2025.
You can order any car from the available options. There are packages where you have to get the whole package, BMW and Mercedes also do this now. Lexus makes it painful and very drawn out because they don’t want you to do it. BMW welcomes it and Mercedes is kind of in between.
You can order any car from the available options. There are packages where you have to get the whole package, BMW and Mercedes also do this now. Lexus makes it painful and very drawn out because they don’t want you to do it. BMW welcomes it and Mercedes is kind of in between.
#22
Lexus Champion
Exactly, Bentley as well as some of the top Audis also allow you to spec whatever you want for insane markup. Some of the euro versions of my car have leatherwork and woodwork packages done one off that were over $60k
#23
Pit Crew
Thread Starter
You're comparing shady financing practices with the lack of ability to custom order? C'mon now.
But I do get what you are saying - what's the point of being able to "Build Your Own" on the website, when they don't actually produce any vehicles in the way you can build them? I definitely find that frustrating. But it's not shady....
But I do get what you are saying - what's the point of being able to "Build Your Own" on the website, when they don't actually produce any vehicles in the way you can build them? I definitely find that frustrating. But it's not shady....
As far as the financing goes. I quickly heard something about it on the news. I think it was something about not explaining the financing costs. I would think that would be more on a dealer to dealer basis. All I know is Toyota lost the suit and it wasn't against the dealers.
Here in NY I can't believe all the forms I had to sign acknowledging that I was shown the cost and understood them.
#24
Lexus Fanatic
iTrader: (20)
rolls royce is all about pampered people getting EXACTLY what they want and paying "don't care" money to get it.
other manufacturers that build at scale simply can't do that.
lexus isn't interested in custom ordering of any kind. yes a dealer MIGHT let you 'request' a set of options/colors and they'll 'request' lexus allocate one to the dealer IF it's built, and lexus MIGHT at some point make one, but it's hit and miss and they're obviously not interested. the the lexus lc they have the 'bespoke' build option but it's limited and lame and takes forever.
what's even worse to me is the inflexibility in ordering and the general lack of available configurations. they want to sell vanilla or chocolate and maybe a niche color here and there (loaded) and that's about it. with lexus you either take it loaded, or you likely have to compromise on paying for options you don't want to get options you do want, or vice versa.
it's always been this way and they're not likely to change.
#25
Lexus Fanatic
lexus isn't interested in custom ordering of any kind. yes a dealer MIGHT let you 'request' a set of options/colors and they'll 'request' lexus allocate one to the dealer IF it's built, and lexus MIGHT at some point make one, but it's hit and miss and they're obviously not interested. the the lexus lc they have the 'bespoke' build option but it's limited and lame and takes forever.
what's even worse to me is the inflexibility in ordering and the general lack of available configurations. they want to sell vanilla or chocolate and maybe a niche color here and there (loaded) and that's about it. with lexus you either take it loaded, or you likely have to compromise on paying for options you don't want to get options you do want, or vice versa.
#26
Lexus Test Driver
Spots are filled for 2024. So they still do it…just have to get a 2025.
You can order any car from the available options. There are packages where you have to get the whole package, BMW and Mercedes also do this now. Lexus makes it painful and very drawn out because they don’t want you to do it. BMW welcomes it and Mercedes is kind of in between.
You can order any car from the available options. There are packages where you have to get the whole package, BMW and Mercedes also do this now. Lexus makes it painful and very drawn out because they don’t want you to do it. BMW welcomes it and Mercedes is kind of in between.
Please go to a Porsche dealer and tell them you want a PTS color on your 911.
Is it possible? Yes but you need to wait a long time for PTS allocation and there is no guarantee your color choice will be approved.
If you want special trim/materials - almost 0 percent chance of this happening unless you are known to the brand.
#27
Lexus Test Driver
The X3 we just got had individual options like upgraded stereo, 20in wheels, window shades, remote start etc. Also chose color, leather seats, interior trim (carbon fiber), blackout exterior trim, Brake caliper color etc.
I mean for a mass production SUV - not sure how much more customization I would want lol
For enthusiast cars - i feel like the customization options are growing at an amazing pace compared to 10yrs ago. The level of custom stuff you can do on regular cars like a Mustang, Corvette, 911 or even a Bronco and Wrangler is truly amazing.
If all these companies can figure it out, surely Toyota/Lexus can do it as well. The cars are still produced on same assembly line. They can just designate 1 day per month to “customer orders”
Last edited by RNM GS3; 12-12-23 at 09:04 AM.
#29
Super Moderator
I considered getting my fuse cover wrapped in OE leather, as it's the only part of the lower dash that isn't leather. Decided against it due to expense and delay (these are hand-made items, after all), but may have it done aftermarket at some point--it doesn't actually bother me all that much after all. But Individual Manufaktur would have totally done that for me.
#30
Lexus Fanatic
Thank you.
Of course they can, but they don't want to and they won't.
Of course they can, but they don't want to and they won't.
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