L certified CPO nightmare
06-08-24, 07:22 AM
#31
Lexus Fanatic
Just got a call from Megan the case manager from Lexus Corporate and she is telling me take the car back to Lexus of San Diego....
I politely relayed my concerns on why I don't trust my vehicle with them and that's why I brought it to Escondido in the first place, but she doesn't seem to care. She also said San Diego has to assess the vehicle themselves for them to make it right. Also, to add salt on the wound, she said they may or may not cover the diagnostic fees incurred from Lexus of Escondido. I'm pretty damn bummed about this entire experience. Is it too much to ask for an L certified vehicle that Lexus backs to not have bent rims and overspray addressed? I mean c'mon!!!
I politely relayed my concerns on why I don't trust my vehicle with them and that's why I brought it to Escondido in the first place, but she doesn't seem to care. She also said San Diego has to assess the vehicle themselves for them to make it right. Also, to add salt on the wound, she said they may or may not cover the diagnostic fees incurred from Lexus of Escondido. I'm pretty damn bummed about this entire experience. Is it too much to ask for an L certified vehicle that Lexus backs to not have bent rims and overspray addressed? I mean c'mon!!!
Go back to L of SD armed with what Escondido found and ask to speak to the General Manager. No sales managers or service managers, the GENERAL manager. I bet they will fix it.
And the ASB actuator should not buzz every time you brake. It happens once in a while, but not every time. Can you describe it again?[/QUOTE]
06-08-24, 05:41 PM
#33
Lexus Champion
06-08-24, 06:43 PM
#34
Lexus Fanatic
07-12-24, 10:06 PM
#36
Rookie
Thread Starter
So here's an update on what happened with this purchase. I've been working with case manager from Lexus corporate and she has taken care of everything. She got in touch with Lexus San Diego's service manager and got the ball rolling. I was contacted and took my car in. They advised 3 wheels needed to be replaced. They covered the cost of the bent rims and addressed the overspray. Looks like they were able to buff it out somehow. The service manager did not seem too happy with me since corporate had to get involved, but hey...This should've never happened. How do you certify a car in such bad condition. In the end, I am very pleased with the way Lexus corporate handled the situation.
07-13-24, 06:14 AM
#37
Lexus Fanatic
iTrader: (20)
that's great to hear. now find another dealer to do future service. 
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