CDK Platform outage impacts car sales
#16
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#17
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#18
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even something as simple as email for a larger organization is no small feat to switch providers (especially the agony of passwords/authentication). fortunately, the big players (microsoft, google, amazon) have REALLY good security and IT teams, so even if there are outages, it's highly unlikely to be catastrophic. of course most companies now are dependent on multiple systems, whether connected or not, and generally only huge companies or ones with enormous assets at state do DR planning and testing. i've been involved in these drills. they're time consuming, expensive, and illuminating. and of course you're testing/planning for specific scenarios like power failure, flooding, a site down, communications problems, hackers, etc. but very few entities can plan for global nuclear war.
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i started out working for commodore computers (pet, c64 or amiga anyone?), so i remember those.
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#19
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it's very expensive to have alternative systems 'just in case' and moreover, to actually practice doing so like you mentioned (disaster recovery [DR] drills).
even something as simple as email for a larger organization is no small feat to switch providers (especially the agony of passwords/authentication). fortunately, the big players (microsoft, google, amazon) have REALLY good security and IT teams, so even if there are outages, it's highly unlikely to be catastrophic. of course most companies now are dependent on multiple systems, whether connected or not, and generally only huge companies or ones with enormous assets at state do DR planning and testing. i've been involved in these drills. they're time consuming, expensive, and illuminating. and of course you're testing/planning for specific scenarios like power failure, flooding, a site down, communications problems, hackers, etc. but very few entities can plan for global nuclear war.![EEK!](https://www.clublexus.com/forums/images/smilies/eek1.gif)
more succinctly put.![Agreed](https://www.clublexus.com/forums/images/smilies/boink.gif)
i started out working for commodore computers (pet, c64 or amiga anyone?), so i remember those.
i've pretty much hated printers my whole career, but lasers definitely stepped things up.
even something as simple as email for a larger organization is no small feat to switch providers (especially the agony of passwords/authentication). fortunately, the big players (microsoft, google, amazon) have REALLY good security and IT teams, so even if there are outages, it's highly unlikely to be catastrophic. of course most companies now are dependent on multiple systems, whether connected or not, and generally only huge companies or ones with enormous assets at state do DR planning and testing. i've been involved in these drills. they're time consuming, expensive, and illuminating. and of course you're testing/planning for specific scenarios like power failure, flooding, a site down, communications problems, hackers, etc. but very few entities can plan for global nuclear war.
![EEK!](https://www.clublexus.com/forums/images/smilies/eek1.gif)
more succinctly put.
![Agreed](https://www.clublexus.com/forums/images/smilies/boink.gif)
i started out working for commodore computers (pet, c64 or amiga anyone?), so i remember those.
![Stick Out Tongue](https://www.clublexus.com/forums/images/smilies/tongue.gif)
#20
Lexus Test Driver
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Maybe this was all a targeted attack by that user on here a couple months ago who was upset about the IS250 C mileage at that one Florida dealership not being updated.
#21
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Guess I have a strange way of looking at things, I normally have two backup methods for something going down. Like when my sump pump went I had a 2nd pump and a transfer pump on standby so flooding is practically impossible. Probably a result of my upbringing/parents both being from 3rd/2nd world countries and the emphasis on the fact that no one will come to help you lol!
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#22
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Its not as simple for an entire industry to have two operating platforms as it is for you to have a spare sump pump lol. They do have backups, my dealer is selling me a car they're just doing it the old fashioned way. I'm sure its easier at a luxury dealer because you have people who were around when it was done that way, if you have a dealer where nobody who works there is over 40...they don't remember...
#23
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Its not as simple for an entire industry to have two operating platforms as it is for you to have a spare sump pump lol. They do have backups, my dealer is selling me a car they're just doing it the old fashioned way. I'm sure its easier at a luxury dealer because you have people who were around when it was done that way, if you have a dealer where nobody who works there is over 40...they don't remember...
Of course, today even that wouldn't work, as credit cards aren't embossed anymore.
#24
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Sonic and Penske, both public companies, filed their quarterly SEC reports a few days after CDK announced the attack, and both said that the system loss was negatively impacting business. While they said the could not yet determine if the effect was material, it must be fairly significant or they would not have even made a comment.
Also, CDK said yesterday......“We have successfully brought a small initial test group of dealers live on the Dealer Management System (DMS), and once validation is complete, we will begin phasing in other dealers,” the email says. “We are also actively working to bring live additional applications —including our Customer Relationship Management (CRM) and Service solutions — and our Customer Care channels. In the meantime, we have created a Dealer Resource Center with commonly used documents and forms to support their sales and service efforts. We understand and share the urgency for our customers to get back to business as usual, and we will continue providing updates as more information is available.”
Also, CDK said yesterday......“We have successfully brought a small initial test group of dealers live on the Dealer Management System (DMS), and once validation is complete, we will begin phasing in other dealers,” the email says. “We are also actively working to bring live additional applications —including our Customer Relationship Management (CRM) and Service solutions — and our Customer Care channels. In the meantime, we have created a Dealer Resource Center with commonly used documents and forms to support their sales and service efforts. We understand and share the urgency for our customers to get back to business as usual, and we will continue providing updates as more information is available.”
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