Do you get a loaner for an oil change?
03-17-05, 02:22 PM
#16
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Originally Posted by SCRUFFDOGG
I have, and every survey I get I let them have it. The only other choice is Bellevue but it's another 20 miles away on top of the 40 miles I drive one way to Lexus of Seattle. 
James
03-17-05, 03:36 PM
#17
Lexus Connoisseur
Originally Posted by EDGE2
Here's what you do, take your Lexus to the nearest Toyota dealer for an oil change, 29 minutes or less and it's free
03-17-05, 05:34 PM
#18
Lexus Champion
yup, for a lexus loaner, it's gotta be reserved in advance.
anyway, back to my rhetoric.
a loaner's offered because that's what longo promises to its leads and customers. not because a favor longo selectively grant to its customers and i should be ecstatic about. think of birth right. we've purchased 3 lexus and everytime the sales(from different dealerships) always proudly proclaim "it's a lexus," implying the superb quality and service we will be enjoy hereonforth. all of us are proud to be part of the lexus legend.
therefore, i personally would not settle for "at least they offer a loaner period." longo is too good of a company to be playing word games like that. that's my understanding and respect for longo
naturally, with higher respect come higher expectations. for me personally, it's a matter of helping longo to stand by a commitment it promised for its customers. do you understand what i'm trying to get to?
now, granted that no sensible business organization is looking for new ways to spend more money, but it is a cut longo's gotta make-- either keep the loaner fleet lean or lose some snob customers like me.
edit- or i can just always call in 2 weeks in advance as flip mentioned and a longo service manager has once explained to me
anyway, back to my rhetoric.
a loaner's offered because that's what longo promises to its leads and customers. not because a favor longo selectively grant to its customers and i should be ecstatic about. think of birth right. we've purchased 3 lexus and everytime the sales(from different dealerships) always proudly proclaim "it's a lexus," implying the superb quality and service we will be enjoy hereonforth. all of us are proud to be part of the lexus legend.
therefore, i personally would not settle for "at least they offer a loaner period." longo is too good of a company to be playing word games like that. that's my understanding and respect for longo
naturally, with higher respect come higher expectations. for me personally, it's a matter of helping longo to stand by a commitment it promised for its customers. do you understand what i'm trying to get to?
now, granted that no sensible business organization is looking for new ways to spend more money, but it is a cut longo's gotta make-- either keep the loaner fleet lean or lose some snob customers like me.
edit- or i can just always call in 2 weeks in advance as flip mentioned and a longo service manager has once explained to me
Last edited by tzu911; 03-17-05 at 05:42 PM.
03-17-05, 06:23 PM
#19
Lexus Test Driver
Originally Posted by doug_999
I know I always have. But I just tried to book an appt for an oil change at my trusty (or should I say un-trustworthy) Lexus dealer and was told "we usually don't give out loaners for oil changes as they only take 45 minutes and besides that we don't have any loaners available until next Thursday." This is new news to me.
BTW the un-trustworthy comment comes from the fact that they tried to tell me my wife's cabin air filter was so dirty and needed to be recplaced as soon as possible - when I told them that it HAD been replaced only 8,000 miles ago - but at a different dealer, the tone suddenly changed to "oh, I see that in the computer, we will just have them blow it out with the compressor and it will be fine".
What's going on with Lexus service these days?
BTW the un-trustworthy comment comes from the fact that they tried to tell me my wife's cabin air filter was so dirty and needed to be recplaced as soon as possible - when I told them that it HAD been replaced only 8,000 miles ago - but at a different dealer, the tone suddenly changed to "oh, I see that in the computer, we will just have them blow it out with the compressor and it will be fine".
What's going on with Lexus service these days?
If it is just an oil change, I want my GS4 back as soon as it's done. I prefer to drive my GS4 instead of an ES3.
I only experienced your cabin air filter scenario from various Honda dealerships.
If you have several Lexus dealerships in your area (I only have two in the entire state
), go to a different Lexus service next time.
03-17-05, 06:51 PM
#21
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Originally Posted by slawek65
Yes, allways loaner, doug999 where You service Your's car? I am from Chicago area to.
But you have to make the best out of these things. I've decided that since I can't have a loaner and since I can no longer trust Naperville Lexus, I'll make an appt at another dealer, either McGrath or Arlington and bring my daughter with me. We will just play in the cars for the two hours that it takes and have some fun.
03-17-05, 11:40 PM
#25
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Originally Posted by Karin'sGS3
When I bring the 93 GS in for service, I am offered a loaner.....but it is a rental from Enterprise, Budget, etc. I can only guess that they don't find my 93 as valuable as the newer cars. Last time I was there, a kid brings in his IS300 for service and gets a RX330. I have NEVER been offered a Lexus rental.
I understand that the car is 12 years old; however it is in beautiful shape with 118,000 miles. Of course due to its age, the things that need repair usually are over $400. I think that if I am paying $400+, I should be driving around in a Lexus model loaner, and not a Jetta or Cobalt.
Ken
I understand that the car is 12 years old; however it is in beautiful shape with 118,000 miles. Of course due to its age, the things that need repair usually are over $400. I think that if I am paying $400+, I should be driving around in a Lexus model loaner, and not a Jetta or Cobalt.
Ken
and
for Naperville Lexus trying to scam with the dirty cabin filter
03-18-05, 11:30 AM
#26
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Originally Posted by doug_999
"we usually don't give out loaners for oil changes as they only take 45 minutes and besides that we don't have any loaners available until next Thursday."
03-18-05, 11:33 AM
#27
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Lexus is NICE with loaners. TECHNICALLY, they are supposed to only give them to work that takes over 4hrs I believe. But Lexus knows how having them handy improves customer satisfaction and they probably sell RX 330s to people who get them as loaners and are surprised by how good it is (or ES 330s).
03-18-05, 03:28 PM
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Originally Posted by 1SICKLEX
Lexus is NICE with loaners. TECHNICALLY, they are supposed to only give them to work that takes over 4hrs I believe. But Lexus knows how having them handy improves customer satisfaction and they probably sell RX 330s to people who get them as loaners and are surprised by how good it is (or ES 330s).
BUT, the fact is they used to do it and it bites when they take something away.
03-19-05, 10:42 AM
#30
Racer
always a loaner here and to top it off, they actually come to our house and pick up the RX and drop off the Camry ('04-05) loaner (with appt. of course). They do this for us since we're about 40 mins away from them and we surely do enjoy this nice luxury.
i highly recommend Bobby-Rahal Lexus if you're in the south central PA area.
i highly recommend Bobby-Rahal Lexus if you're in the south central PA area.
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