Jaguar Tops JDPower Sales Satisfaction Index - Lexus 1 point behind
11-17-05 | 10:33 PM
#17
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Originally Posted by XeroK00L
Sad to see Lexus #1 no more. I guess the package madness (HID, ML, PCS) of the New IS is gonna drag down Lexus's score even further next year according to the quoted criteria. 
BTW everyone, this is not reliability but csr satisfaction
11-17-05 | 10:44 PM
#18
Lexus Fanatic
Joined: Aug 2002
Posts: 5,813
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From: The Bay Area, CA, USA
Originally Posted by 1SICKLEX
Dude, its one point, pretty much a tie
BTW everyone, this is not reliability but csr satisfaction
BTW everyone, this is not reliability but csr satisfaction
And to this end, I'm sorely disappointed with the outcome of the study this year.
11-17-05 | 10:47 PM
#19
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Originally Posted by XeroK00L
Haha... I know, but you know, it's more of a bragging right thing. Whereas MB owners brag about their horsepower and torque monsters and BMW owners brag about the best road feel in class, we Lexus owners brag about how many J. D. Power awards Lexus has won in how many consecutive years. And to this end, I'm sorely disappointed with the outcome of the study this year.
And to this end, I'm sorely disappointed with the outcome of the study this year.
11-17-05 | 10:51 PM
#20
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Joined: Jun 2005
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From: CA
I think it is good for Lexus to slide a bit every now and then in these rankings. Even those that are the best at what they do need to get that "fire in under their butt" from time to time to avoid becoming complacent.
Side note: Anyone seen one of those new Jaguar XJ Portfolio editions in person yet? The pictures alone are beautiful.
Side note: Anyone seen one of those new Jaguar XJ Portfolio editions in person yet? The pictures alone are beautiful.
11-17-05 | 11:31 PM
#21
Speaks French in Russian
Joined: Oct 2002
Posts: 13,303
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From: What is G?
Congrats to Lexus for making it to the top of the list again(2nd place is still damn good)
Bur an evewn bigger congrats to Jaguar for taking the Number One spot. After I saw the Quality results of Jaguar this year with its I believe second place in the JD Power study as well, I knew they were moving on to bigger things. Finally a European comapny that can almost rival Lexus in the Qaulity survery.(okay they got a little ways to go, but they improved a lot this past year or two compared to the other Euro brands.)
Bur an evewn bigger congrats to Jaguar for taking the Number One spot. After I saw the Quality results of Jaguar this year with its I believe second place in the JD Power study as well, I knew they were moving on to bigger things. Finally a European comapny that can almost rival Lexus in the Qaulity survery.(okay they got a little ways to go, but they improved a lot this past year or two compared to the other Euro brands.)
11-18-05 | 12:04 AM
#22
Lexus Champion
Joined: Apr 2005
Posts: 2,096
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From: CA
Originally Posted by mmarshall
Notice something interesting, though? 
There is a very gradual drop-off in each make from top to bottom.....then, BANG......a huge drop-off at the bottom for Isuzu. I don't know all the reasons for that, but my educated guess is that it comes from customers going into an Isuzu store expecting to see a line of SUV's and pickups like in the past and then seeing only one vehicle for sale....a reworked, cheaper version of the Chevy / GM TrailBlazer.
A new pickup...a rebadged Chevy Colorado......is coming soon to Isuzu showrooms and may help pick up the company's fortunes a little, but it still is not a real Isuzu product.
There is a very gradual drop-off in each make from top to bottom.....then, BANG......a huge drop-off at the bottom for Isuzu. I don't know all the reasons for that, but my educated guess is that it comes from customers going into an Isuzu store expecting to see a line of SUV's and pickups like in the past and then seeing only one vehicle for sale....a reworked, cheaper version of the Chevy / GM TrailBlazer. A new pickup...a rebadged Chevy Colorado......is coming soon to Isuzu showrooms and may help pick up the company's fortunes a little, but it still is not a real Isuzu product.
I began to think about what you wrote mmarshall and came up with this conclusion:
I HAVE NEVER SEEN AN ISUZU DEALERSHIP IN MY LIFE
11-18-05 | 07:48 AM
#23
Lexus Test Driver
Joined: Aug 2004
Posts: 1,093
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From: North Carolina
Originally Posted by mmarshall
Notice something interesting, though? There is a very gradual drop-off in each make from top to bottom.....then, BANG......a huge drop-off at the bottom for Isuzu. I don't know all the reasons for that, but my educated guess is that it comes from customers going into an Isuzu store expecting to see a line of SUV's and pickups like in the past and then seeing only one vehicle for sale....a reworked, cheaper version of the Chevy / GM TrailBlazer.
A new pickup...a rebadged Chevy Colorado......is coming soon to Isuzu showrooms and may help pick up the company's fortunes a little, but it still is not a real Isuzu product.
There is a very gradual drop-off in each make from top to bottom.....then, BANG......a huge drop-off at the bottom for Isuzu. I don't know all the reasons for that, but my educated guess is that it comes from customers going into an Isuzu store expecting to see a line of SUV's and pickups like in the past and then seeing only one vehicle for sale....a reworked, cheaper version of the Chevy / GM TrailBlazer. A new pickup...a rebadged Chevy Colorado......is coming soon to Isuzu showrooms and may help pick up the company's fortunes a little, but it still is not a real Isuzu product.
i didnt even know there were Isuzu dealerships
11-18-05 | 08:42 AM
#24
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Joined: Jul 2002
Posts: 533
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From: Louisiana
Maybe I'm offering an excuse to Lexus (not that it needs an excuse to be one point behind the leader) and Toyota dealers, but sales for these 2 brands has exceeded most other brands. I suspect that the dealers are playing "catch-up" trying to hire sales reps and expand facilities to keep up with the volume. Whereas Jaguar's sales are continuing to bottom out, probably allowing one sales rep per customer and one service tech per car
11-18-05 | 08:57 AM
#26
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Joined: Dec 2003
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From: California
Originally Posted by MikeP
Maybe I'm offering an excuse to Lexus (not that it needs an excuse to be one point behind the leader) and Toyota dealers, but sales for these 2 brands has exceeded most other brands. I suspect that the dealers are playing "catch-up" trying to hire sales reps and expand facilities to keep up with the volume. Whereas Jaguar's sales are continuing to bottom out, probably allowing one sales rep per customer and one service tech per car
11-18-05 | 09:27 AM
#27
Lexus Fanatic
Joined: Aug 2002
Posts: 5,813
Likes: 1
From: The Bay Area, CA, USA
Originally Posted by Milla...
Or Jag just simply stepped up their game, heck anyone can do it. Lexus does not hold some patent to a secret sauce aint nothin to it but to do it and Lexus proved that, but really anyone can get a piece of the pie. Come on now just because we like or love the cars we own dosen't mean we bend down and kiss Lexus tail pipes.
11-18-05 | 11:35 AM
#28
Lexus Fanatic
Joined: Oct 2003
Posts: 91,715
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From: Virginia/D.C. suburbs
Originally Posted by BlkGS3
I began to think about what you wrote mmarshall and came up with this conclusion:
I HAVE NEVER SEEN AN ISUZU DEALERSHIP IN MY LIFE
I HAVE NEVER SEEN AN ISUZU DEALERSHIP IN MY LIFE
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