I took delivery of a new car and when I got home I noticed that there is a color mismatch on my hood about an egg shape size. Next day took it back to the dealer and they told me that it was a ding during shipping that they had fixed. Well, to me it is noticable. They told me my options are to repaint the hood, try putting wax on it. I wanted them to replace the hood. The regional manager is out on a cruise and not back until Monday. My question is, how much leverage do I have to get them to replace instead of paint it? The car cost me $75K. Do I have more leverage now (within the 72 hour window) or does it matter? Please advise.

 

If it is known by the dealership (and documented) that they were aware of this prior to completing the sale, and they did not tell you about it, it is their responsibility to address such concerns to you prior to completing the sales transaction.

In other words, if they did not tell you that something was wrong to complete the deal, then that's their fault. If they did address it to you prior to the sale of the car, and you objected to it, then they would have fixed it (based upon a mutual agreement of costs and other factors).

But now, since they did not address it to you and you now object to it, then it is still their responsibility to provide you service to address the concern. If there is no mutual agreement in repairing the car, then you have a right not to buy the car, and thus get a refund.

Good luck!

 

For $75K I would ask for a new car. Who knows if the hoods paint will match the rest of the car. As far as painting it, I would in no way accept that as a fix.

 

When I took it back in, they said that they (the dealership) did not know about the ding and only once I brought it up did they find this out. They said that if the damage was under $300 the shipping department did not tell them.

Only acceptable solution to this for me is to replace the hood. I would ask for a refund if they refused to do so but not sure if I have any leverage on it.

 

The problem is, I got the Range Rover Sport 1st edition in the "orange" color from all the comercials. It is very limited (150 in the states). The dealer would not be able to get another one in stock. So even if I ask for a replacement, I would not get that color.

 

It is the dealership's responsibility to provide you a product that you paid for, whether they did not know about it or not.

If the shipping department did not tell them of certain damages, that does not protect them from selling you a damaged product. If they stated that the shipping department knew of the damage, then the dealership should deal with the shippers, not with you. The dealership should provide repairs, and any problems regarding costs and compensation should be discussed between the dealership and the shipper.

You recieved damaged goods, and it is the business' responsibility to provide reasonable service to repair the damaged goods.

 

If you noticed it, it is a problem. Getting a factory like finish through the dealers paint booth is not likely. ask for a completely new hood. If you notice. there IS a problem.

 

Since that is a rare color, your chances of even getting a new hood to match is remote at best. The comment about putting wax on it is hillarious. Your response should have been "Eat My Shorts".
I would demand another car--- this time without defects.

 

Thanks for everyone's response. I love this forum. I had an SC430. Anyway, I emailed my salesman and said anything short of a new hood is unacceptable and inquired about refund if necessary. I will let you guys know how this turns out.

 

good luck

 

Don't think the salesman is willing to lose all that commission over a hood

 

Before the hood is replaced or repainted, try something much simpler like Blue Coral Scratch remover, or......my favorite.......SCRATCH-OUT. $3-5 a bottle at some drug stores and parts departments.

http://www.kitwax.com/html/kitProducts.htm

These products will not only take out surface scratches with a mild abrasive but all kinds of surface paint imperfections as long as they are not too deep.

 

unfortunatly, I doubt it works that way... They get hood unpainted in the case of lower production cars and they paint it themselves.

getting paint matched for new car is pretty simple, and it isnt really matching at all. So, I would ask for repaint and some free accessories...

 

I won't get an answer until Monday. If they repaint, I am just afraid of losing value on my car.

 

I'd say return the car and get something else.