shantelman

I am specifically trying to find out about the callbacks that Lexus dealerships make to customers who have recently had their cars serviced. I would like to understand how far they are really willing to go to make sure my service issue would be resolved. I am very interested in what kind of details are covered and asked by the agents calling from the service center. I believe that the knowledge of these scripted questions would give me an excellent idea of their level of service.

Could someone please let me know exactly the kind of questions they ask?
What is the focus of the call that differentiates Lexus from their competitors?
How did you feel about the level of their soft skills/training?
How did they handle you if your issue was not yet resolved?
What time did they call?
Are you on the Do Not Call List?