Car Chat General discussion about Lexus, other auto manufacturers and automotive news.

J.D. Power 2006 report : Toyota/Lexus ranks highest in Customer Retention

Thread Tools
 
Search this Thread
 
Old 12-12-06, 04:16 PM
  #31  
sdbrandon
Lead Lap
 
sdbrandon's Avatar
 
Join Date: Dec 2006
Location: CA
Posts: 488
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by ff_
Which just lends itself to the opinion that studies like these are pretty useless/meaningless to the end consumer. I'd be surprised if someone could come up with more than a small handful of people that took the customer retention stufy into account when choosing a new vehicle.
I think the best way to judge all cars, is to link the dealer service computers to a central clearing house. Of course this will never happen. But imagine if it did.

Consumer reports would be based on computer data for repair work and not some lame survey. Actual statisitics for body hardware, electrical, etc. could be obtained.

The idea of a car having 3 gray dots or 5 gray dots is pretty lame. I would rather see hard numbers.
sdbrandon is offline  
Old 12-13-06, 05:18 AM
  #32  
ff_
Lexus Champion
 
ff_'s Avatar
 
Join Date: May 2006
Location: FL
Posts: 1,600
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by sdbrandon
The idea of a car having 3 gray dots or 5 gray dots is pretty lame. I would rather see hard numbers.
Exactly. When I see the colored dots, I have to constantly refer to the key to determine what they even mean.
ff_ is offline  
Old 12-13-06, 07:45 AM
  #33  
Seadee456
Driver
 
Seadee456's Avatar
 
Join Date: May 2002
Location: Dallas, TX
Posts: 180
Likes: 0
Received 0 Likes on 0 Posts
Default

Those numbers seem pretty acurate bases on personal experience. My family for one owns 3 Lexus vehicles. It started when my mom bought her LX, then my dad got a GS and finally, I got an RX. I would love to get a GS or GX later on when I make more money.
My college roomate on the other hand drives an Acura TL. He swears never to buy another Acura, he says his next car will be an Accord.
Seadee456 is offline  
Old 12-13-06, 07:59 AM
  #34  
sdbrandon
Lead Lap
 
sdbrandon's Avatar
 
Join Date: Dec 2006
Location: CA
Posts: 488
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by Seadee456
Those numbers seem pretty acurate bases on personal experience. My family for one owns 3 Lexus vehicles. It started when my mom bought her LX, then my dad got a GS and finally, I got an RX. I would love to get a GS or GX later on when I make more money.
My college roomate on the other hand drives an Acura TL. He swears never to buy another Acura, he says his next car will be an Accord.
My comment on the dots was in reference to accuracy.

For example, if lexus gets 5 dots, and another car, say Infiniti gets 3 dots, I think there is not enough distinction. The difference between having 3 or 4 dots and 5 is so close due to the limited survery distribution.

I would rather see a point system that clearly breaks out car quality/reliability more effectively.

i.e. The most reliable car, presumably a Lexus would get 1,000 points max, and the rest would go down futher. I do not believe an Acura, Toyota, Infiniti, etc. all should have the same amount which is what happens when the scale is so narrow.
sdbrandon is offline  
Old 12-13-06, 08:15 AM
  #35  
Gojirra99
Super Moderator
Thread Starter
 
Gojirra99's Avatar
 
Join Date: Oct 2002
Location: Canada
Posts: 30,101
Received 225 Likes on 153 Posts
Default

Originally Posted by sdbrandon
My comment on the dots was in reference to accuracy.

For example, if lexus gets 5 dots, and another car, say Infiniti gets 3 dots, I think there is not enough distinction. The difference between having 3 or 4 dots and 5 is so close due to the limited survery distribution.

I would rather see a point system that clearly breaks out car quality/reliability more effectively.

i.e. The most reliable car, presumably a Lexus would get 1,000 points max, and the rest would go down futher. I do not believe an Acura, Toyota, Infiniti, etc. all should have the same amount which is what happens when the scale is so narrow.
He is talking about the J D Power Customer Retention Survey, which is the topic of this thread, not sure why you are talking about quality/reliability by CR in reply.
Gojirra99 is offline  
Old 12-13-06, 06:07 PM
  #36  
LexFather
Guest
 
Posts: n/a
Default

Unless you have sat in on a presentation (or work for a company) understanding how complex and tough these surveys are to administer and publish, I strongly recommend not calling them rubbish. They are TOUGH, hence companies like the Gallup poll. Most all companies OUTSOURCE employee or any large surveys.

For ANYONE to discredit or not see the value of it is borderline ridiculous. Most people here could not do an extensive non bias poll with 10 people, let alone thousands.
 
Old 12-13-06, 06:21 PM
  #37  
mmarshall
Lexus Fanatic
 
mmarshall's Avatar
 
Join Date: Oct 2003
Location: Virginia/D.C. suburbs
Posts: 91,254
Received 87 Likes on 86 Posts
Default

Originally Posted by 1SICKLEX
Unless you have sat in on a presentation (or work for a company) understanding how complex and tough these surveys are to administer and publish, I strongly recommend not calling them rubbish. They are TOUGH, hence companies like the Gallup poll. Most all companies OUTSOURCE employee or any large surveys.

For ANYONE to discredit or not see the value of it is borderline ridiculous. Most people here could not do an extensive non bias poll with 10 people, let alone thousands.
I'll agree with that to an extent. I have both taken J.D. Power mail-surveys AND sat on the company's focus panel discussion groups. While Power, admittedly, DOES put a lot of effort into what they do, some of what they do, and the way that they gather and disseminate information, ( I won't go into all the details here ) just does not impress me as much as Consumer Reports.....never did.
mmarshall is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
nickkaz
GS - 4th Gen (2013-2020)
12
02-14-19 06:13 AM



Quick Reply: J.D. Power 2006 report : Toyota/Lexus ranks highest in Customer Retention



All times are GMT -7. The time now is 02:45 AM.