J.D. Power 2006 report : Toyota/Lexus ranks highest in Customer Retention
#31
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Which just lends itself to the opinion that studies like these are pretty useless/meaningless to the end consumer. I'd be surprised if someone could come up with more than a small handful of people that took the customer retention stufy into account when choosing a new vehicle.
Consumer reports would be based on computer data for repair work and not some lame survey. Actual statisitics for body hardware, electrical, etc. could be obtained.
The idea of a car having 3 gray dots or 5 gray dots is pretty lame. I would rather see hard numbers.
#32
#33
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Those numbers seem pretty acurate bases on personal experience. My family for one owns 3 Lexus vehicles. It started when my mom bought her LX, then my dad got a GS and finally, I got an RX. I would love to get a GS or GX later on when I make more money.
My college roomate on the other hand drives an Acura TL. He swears never to buy another Acura, he says his next car will be an Accord.
My college roomate on the other hand drives an Acura TL. He swears never to buy another Acura, he says his next car will be an Accord.
#34
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Those numbers seem pretty acurate bases on personal experience. My family for one owns 3 Lexus vehicles. It started when my mom bought her LX, then my dad got a GS and finally, I got an RX. I would love to get a GS or GX later on when I make more money.
My college roomate on the other hand drives an Acura TL. He swears never to buy another Acura, he says his next car will be an Accord.
My college roomate on the other hand drives an Acura TL. He swears never to buy another Acura, he says his next car will be an Accord.
For example, if lexus gets 5 dots, and another car, say Infiniti gets 3 dots, I think there is not enough distinction. The difference between having 3 or 4 dots and 5 is so close due to the limited survery distribution.
I would rather see a point system that clearly breaks out car quality/reliability more effectively.
i.e. The most reliable car, presumably a Lexus would get 1,000 points max, and the rest would go down futher. I do not believe an Acura, Toyota, Infiniti, etc. all should have the same amount which is what happens when the scale is so narrow.
#35
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My comment on the dots was in reference to accuracy.
For example, if lexus gets 5 dots, and another car, say Infiniti gets 3 dots, I think there is not enough distinction. The difference between having 3 or 4 dots and 5 is so close due to the limited survery distribution.
I would rather see a point system that clearly breaks out car quality/reliability more effectively.
i.e. The most reliable car, presumably a Lexus would get 1,000 points max, and the rest would go down futher. I do not believe an Acura, Toyota, Infiniti, etc. all should have the same amount which is what happens when the scale is so narrow.
For example, if lexus gets 5 dots, and another car, say Infiniti gets 3 dots, I think there is not enough distinction. The difference between having 3 or 4 dots and 5 is so close due to the limited survery distribution.
I would rather see a point system that clearly breaks out car quality/reliability more effectively.
i.e. The most reliable car, presumably a Lexus would get 1,000 points max, and the rest would go down futher. I do not believe an Acura, Toyota, Infiniti, etc. all should have the same amount which is what happens when the scale is so narrow.
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#36
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Unless you have sat in on a presentation (or work for a company) understanding how complex and tough these surveys are to administer and publish, I strongly recommend not calling them rubbish. They are TOUGH, hence companies like the Gallup poll. Most all companies OUTSOURCE employee or any large surveys.
For ANYONE to discredit or not see the value of it is borderline ridiculous. Most people here could not do an extensive non bias poll with 10 people, let alone thousands.
For ANYONE to discredit or not see the value of it is borderline ridiculous. Most people here could not do an extensive non bias poll with 10 people, let alone thousands.
#37
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Unless you have sat in on a presentation (or work for a company) understanding how complex and tough these surveys are to administer and publish, I strongly recommend not calling them rubbish. They are TOUGH, hence companies like the Gallup poll. Most all companies OUTSOURCE employee or any large surveys.
For ANYONE to discredit or not see the value of it is borderline ridiculous. Most people here could not do an extensive non bias poll with 10 people, let alone thousands.
For ANYONE to discredit or not see the value of it is borderline ridiculous. Most people here could not do an extensive non bias poll with 10 people, let alone thousands.
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