no more toyota's for me...anyone have toyota corporate's number?
#17
Lexus Fanatic
#18
Dysfunctional Veteran
Thread Starter
theres a catch though...i ended up financing about 23K. i owed 18k on the matrix, they would only give me 14Kon trade...so at 16900+the 4k rollover, from the matrix, plus tax, title and liscense...but thats ok...im gonna have it forever, this will be my beater car in 10 years...ill get a new lexus or yota.
Last edited by ArmyofOne; 04-03-08 at 06:25 PM.
#19
If you still want the number it is 800-331-4331. A couple months back I had an issue with a local dealer and I called corporate and complained. Apparently this is a very big deal, I had 2 managers and the the original sales guy both contact me within a day.
#20
Dysfunctional Veteran
Thread Starter
so today i got a call from the corporate liason at my local toyota dealer...lets just say i am ashamed to say that these people are on the same planet as i am. she told me, that because i called corporate before i gave them an opportunity to correct the problem, that they are hereby voiding my toyota factory warranty and are refusing service to myself and my wife indefinately.
Hows that for customer service?
so its offical, even with 485 a month, im still have the civic...with a **** ton of extras...
Hows that for customer service?
so its offical, even with 485 a month, im still have the civic...with a **** ton of extras...
#21
It's bs like this that turns people away from a brand. Toyota needs to discipline dealerships like these. The Power auto group of jack-offs gave us the run around when we were looking to buy a corolla for my brother. After getting bs from every toyota dealer around here, my dad said screw toyota and went and bought a second Subaru. I loved the look on their faces when we drove away in my GS. He said he will never buy Toyota after that experience. They don't seem to realize that people will forgo a brand because of one bad experience.
#22
Lexus Champion
so today i got a call from the corporate liason at my local toyota dealer...lets just say i am ashamed to say that these people are on the same planet as i am. she told me, that because i called corporate before i gave them an opportunity to correct the problem, that they are hereby voiding my toyota factory warranty and are refusing service to myself and my wife indefinately.
Hows that for customer service?
so its offical, even with 485 a month, im still have the civic...with a **** ton of extras...
Hows that for customer service?
so its offical, even with 485 a month, im still have the civic...with a **** ton of extras...
#23
Lexus Test Driver
iTrader: (1)
Heck at this point he might as well call corporate again just for giggles. He has nothing to loose now. He doesn't even own the car anymore so the dealership can threaten all they want and it will be for nothing. Give them hell and keep giving them bad ratings. Heck, if that happened to me I'd probably take advantage of where I work and plaster my own story on the evening news.
#24
Matrix to new Civic? Not a good move from my personal experience.
My friend has a 2007 Civic and he has had several issues with the car. Another coworker has also had issues with her Civic. And a friend of mine owns a Si and has had problems with his tranmission.
These are all the newer Civics. The old ones were great.
My friend has a 2007 Civic and he has had several issues with the car. Another coworker has also had issues with her Civic. And a friend of mine owns a Si and has had problems with his tranmission.
These are all the newer Civics. The old ones were great.
#25
Lexus Champion
Heck at this point he might as well call corporate again just for giggles. He has nothing to loose now. He doesn't even own the car anymore so the dealership can threaten all they want and it will be for nothing. Give them hell and keep giving them bad ratings. Heck, if that happened to me I'd probably take advantage of where I work and plaster my own story on the evening news.
#26
Lexus Fanatic
agreed... and i am happy with the matrix, and toyota as a brand. but as long as i have to deal with this particular dealership, i will not have a toyota. if i get stationed somewhere else, we will get another one. i mean, they cussed at my wife for god's sake...the service manager called my wife a ***** in front of me!
Nice civic though.
#27
1st congrats on the Civic. Those new ones sure look nice.
2nd. Its amazing anyone let alone a service provider would behave the way your dealer did. That said, I wouldn't dimiss all Toyota dealers. I own a Sienna after trading in an RX300, and thus far my dealer (Toyota of Kirkland) has been superb. Everytime the car goes in for an over an hour service I get a loaner, and if they only have compacts, they rent me a midsize! They also offer internet, starbucks etc.
The advisors are always nice, and go out of their way to meet my demands. I am very impressed, and I say it after owning a Lexus and now also an Infiniti!
Good luck with your Honda, and file that complaint with Toyota, I wish they compensate you, seems like you deserve it.
Cheers.
2nd. Its amazing anyone let alone a service provider would behave the way your dealer did. That said, I wouldn't dimiss all Toyota dealers. I own a Sienna after trading in an RX300, and thus far my dealer (Toyota of Kirkland) has been superb. Everytime the car goes in for an over an hour service I get a loaner, and if they only have compacts, they rent me a midsize! They also offer internet, starbucks etc.
The advisors are always nice, and go out of their way to meet my demands. I am very impressed, and I say it after owning a Lexus and now also an Infiniti!
Good luck with your Honda, and file that complaint with Toyota, I wish they compensate you, seems like you deserve it.
Cheers.
#28
so today i got a call from the corporate liason at my local toyota dealer...lets just say i am ashamed to say that these people are on the same planet as i am. she told me, that because i called corporate before i gave them an opportunity to correct the problem, that they are hereby voiding my toyota factory warranty and are refusing service to myself and my wife indefinately.
Hows that for customer service?
so its offical, even with 485 a month, im still have the civic...with a **** ton of extras...
Hows that for customer service?
so its offical, even with 485 a month, im still have the civic...with a **** ton of extras...
#29
I hope you tell corporate that this dealer refused to do business with you ever again, because you called and complained to corporate. I also hope you tell them this dealer swore at your wife in person, and that you are filling a BBB complaint and posting this whole story online.
Oh yeah, and you just bought a Honda as a result
Oh yeah, and you just bought a Honda as a result
#30
Lexus Fanatic
iTrader: (20)
Agreed, I don't get it. Dealer cannot void a FACTORY warranty or probably ANY warranty without legal action or they could choose not to honor a warranty for cause such as mods to the car or abuse.