Work USA/Ravspeconline
01-15-09, 02:42 PM
#16
Ice,
Wow. I can still sense your heated fustration with this issue.
I'm gathering that you honestly do believe you did not damage this wheel to cause it's current state and your first initital course of action to Reg & Work seemed to not be as important of an issue as it is for you.
That being said, it seemed like Reg is trying to reach out and appease as much as he can and the letter from Work is well, more of a general acknowledgement of your issue than anything else.
It can be downright fustrating after spending lots of hard-to-come-by-$$ these days, plus $hipping plus time only to have such support!!??!!
I believe each and every situation should be given utmost attention on it's own merit, such as yours because the individual purchase is important and means the world to "that" buyer and if they fail to support or fail in genuine attempt to appease an unhappy (though honest legit complaint) customer, well you've just taken the wind out of his/her sail, which is no fun!
Ice I agree, I think it was thoughtless for Mr. **** to post new products in the same email of an unresolved issue! Also, it does seem (only from the info. I've gathered in this thread) that Reg has been trying to work with you.
Though i'm not in your shoes, take a break, have a glass of water and take some deep breaths (it does work with trying to relax) and give Reg another try to work with you.......and I do hope, if your claim is justified that this does work out whereby everyone wins......that is, you get this corrected and RavSpec gets some more business, and in the process everyone learns and wins!
Did anyone fall asleep yet? lol
Good luck!
and keep us posted.
Wow. I can still sense your heated fustration with this issue.
I'm gathering that you honestly do believe you did not damage this wheel to cause it's current state and your first initital course of action to Reg & Work seemed to not be as important of an issue as it is for you.
That being said, it seemed like Reg is trying to reach out and appease as much as he can and the letter from Work is well, more of a general acknowledgement of your issue than anything else.
It can be downright fustrating after spending lots of hard-to-come-by-$$ these days, plus $hipping plus time only to have such support!!??!!
I believe each and every situation should be given utmost attention on it's own merit, such as yours because the individual purchase is important and means the world to "that" buyer and if they fail to support or fail in genuine attempt to appease an unhappy (though honest legit complaint) customer, well you've just taken the wind out of his/her sail, which is no fun!
Ice I agree, I think it was thoughtless for Mr. **** to post new products in the same email of an unresolved issue! Also, it does seem (only from the info. I've gathered in this thread) that Reg has been trying to work with you.
Though i'm not in your shoes, take a break, have a glass of water and take some deep breaths (it does work with trying to relax) and give Reg another try to work with you.......and I do hope, if your claim is justified that this does work out whereby everyone wins......that is, you get this corrected and RavSpec gets some more business, and in the process everyone learns and wins!
Did anyone fall asleep yet? lol
Good luck!
and keep us posted.Next, I didn't post them but I've sent several emails to WOrk and Ravspec. They do not wish to help me. They only want to sell me more wheels. No one offered a reduced price. They are not even open to listening. I received the negative reply from WOrk immediately. They didn't ask any questions. There was no thought, it was just denial of warranty. They are pretenting to listen now that this is public. If they really want to do something to help, they had and still have the opportunity to do so.
01-15-09, 03:03 PM
#17
Well I am never looking at Work wheels, or at any of Ravspec's items. I believe a CL member over some shady rep. ICe like myself probably adores his car and takes care of it, and wouldn't deface a rim to make a post. If it was Ice's fault that the wheel was ruined he wouldn't be on here making such a big commotion.
I had similar issues and i feel for you. GL
I had similar issues and i feel for you. GL
01-15-09, 03:18 PM
#18
reggie, here's what i think and also from my personal experience
from reading your post, it seems like the clear coat got "lifted up" and dirt and what not got in between the wheel and the clear coat layer, right? the exact same thing happened to my trafficstar wheel, one of them, 2 weeks after 1 yr i got the wheel (warranty expired). the same thing ALSO happened to my hre wheels, also around lug nut and center cap area.
it was right around the lug nut area, so my guess is when putting on the wheels or so, something hit and clear coat cracked. on your wheel, it could be when they were balancing the wheels or a lot of other scenarios when dealing with center caps.
granted in my case it was past warranty, i talked to my importer and they said if it were before 1 yr expiration, very likely they would have gotten a replacement from japan.
you said it COULD have been bad application of clear coat, but it COULD also be something hitting the wheel, could be a rock, etc... so it's under tear and wear. you can't draw the conclusion it's work's fault right the way, that's unfair to them. i don't know what they have offered you, or maybe they could have done a bit better, but your approach isn't getting you anywhere
and your assumption about why people "sold their Work wheels so soon after buying them", that's pretty thin too. you can assume all you want, but i am also sure a lot of people out there will stand by work quality.
sorry your wheels are having this issue, but your anger and assumptions aren't helping
from reading your post, it seems like the clear coat got "lifted up" and dirt and what not got in between the wheel and the clear coat layer, right? the exact same thing happened to my trafficstar wheel, one of them, 2 weeks after 1 yr i got the wheel (warranty expired). the same thing ALSO happened to my hre wheels, also around lug nut and center cap area.
it was right around the lug nut area, so my guess is when putting on the wheels or so, something hit and clear coat cracked. on your wheel, it could be when they were balancing the wheels or a lot of other scenarios when dealing with center caps.
granted in my case it was past warranty, i talked to my importer and they said if it were before 1 yr expiration, very likely they would have gotten a replacement from japan.
you said it COULD have been bad application of clear coat, but it COULD also be something hitting the wheel, could be a rock, etc... so it's under tear and wear. you can't draw the conclusion it's work's fault right the way, that's unfair to them. i don't know what they have offered you, or maybe they could have done a bit better, but your approach isn't getting you anywhere
and your assumption about why people "sold their Work wheels so soon after buying them", that's pretty thin too. you can assume all you want, but i am also sure a lot of people out there will stand by work quality.
sorry your wheels are having this issue, but your anger and assumptions aren't helping
01-15-09, 03:24 PM
#19
My name is Reggie. Jim is from Work. Rick is from Ravspec. Got it!
Next, I didn't post them but I've sent several emails to WOrk and Ravspec. They do not wish to help me. They only want to sell me more wheels. No one offered a reduced price. They are not even open to listening. I received the negative reply from WOrk immediately. They didn't ask any questions. There was no thought, it was just denial of warranty. They are pretenting to listen now that this is public. If they really want to do something to help, they had and still have the opportunity to do so.
Next, I didn't post them but I've sent several emails to WOrk and Ravspec. They do not wish to help me. They only want to sell me more wheels. No one offered a reduced price. They are not even open to listening. I received the negative reply from WOrk immediately. They didn't ask any questions. There was no thought, it was just denial of warranty. They are pretenting to listen now that this is public. If they really want to do something to help, they had and still have the opportunity to do so.
Well I am never looking at Work wheels, or at any of Ravspec's items. I believe a CL member over some shady rep. ICe like myself probably adores his car and takes care of it, and wouldn't deface a rim to make a post. If it was Ice's fault that the wheel was ruined he wouldn't be on here making such a big commotion.
I had similar issues and i feel for you. GL
I had similar issues and i feel for you. GL
Anyway, good luck.
01-15-09, 03:49 PM
#20
I wouldnt exclude a company based on one persons experiences either. But if the problem continues to happen then I think some people will start to question the quality. Also Henry brings up some very good points. hope this works out for you Reggie
01-15-09, 03:50 PM
#21
Jim From WORK Wheels USA asked me to please post this:
Each WORK wheel purchase include a ENGLISH version of WORK Wheels Instruction Manual. The manual contain many helpfull information to help consumer better understand about our products and how to care for them. Please, take the time to read it, it will help you to minimize these type of issue.
As for Mr. King's case. Rav-Spec has offer a reasonable solution to help Mr. King, but it seem Mr. King is not responsive.
On behalf of AKH Trading Inc. / WORK Wheels USA thank you for taking your time to read this post.
We have just release some new wheels for 2009, please visit our website at www.workwheelsusa.com
Thank you,
Jim ****
WORK Wheels USA
Jim ****
WORK Wheels USA / AKH Trading Inc.
Tel: 714-968-7040/ Fax: 714-968-7050
AOL IM: WORK Wheels USA
Each WORK wheel purchase include a ENGLISH version of WORK Wheels Instruction Manual. The manual contain many helpfull information to help consumer better understand about our products and how to care for them. Please, take the time to read it, it will help you to minimize these type of issue.
As for Mr. King's case. Rav-Spec has offer a reasonable solution to help Mr. King, but it seem Mr. King is not responsive.
On behalf of AKH Trading Inc. / WORK Wheels USA thank you for taking your time to read this post.
We have just release some new wheels for 2009, please visit our website at www.workwheelsusa.com
Thank you,
Jim ****
WORK Wheels USA
Jim ****
WORK Wheels USA / AKH Trading Inc.
Tel: 714-968-7040/ Fax: 714-968-7050
AOL IM: WORK Wheels USA
Goodluck getting a resolution. I know most reputable retailers and manufacturers would at least attempt to work with you; however, without seeing any correspondence between all of you, it would be hard to say they didnt try.
This person at Work seems to lack a degree of professionalism anyway because I would find it hard to believe that they would respond in that manner at on a message board through someone else.
01-15-09, 03:55 PM
#22
Lexus Champion
Thanks,
Jim ****
WORK Wheels US A / AKH Trading Inc.
Tel: 714-968-7040/ Fax: 714-968-7050
AOL IM: WORK Wheels USA
The reply from Rick at Ravspeconline is that the decision is totally up to Work and there is nothing he can do. Normally I understand that but it bother me that the guy from Work says the corrosion was caused by the way I clean my wheels. If that were true, the whole wheel would look like this. This corrosion is under the clearcoat. How could my soap get under the clearcoat. One of our members here thinks the coating could have cracked where the center cap was puched in. That's possible but even if trus, the wheel should be made better. The center cap has to be pushed in. The clearcoat should be able to withstand the force needed to push in the cap. Since it's clear that my cleaning techniques did not cause this, I expect the dealer to try supporting my side with Work. But he won't....and he expects me to not tell people about this....and he asked me to buy replacemnt wheels from him. That just pissed me off. Am I in the wrong here?
01-15-09, 04:31 PM
#24
Originally Posted by Ice350
Actually, I'm glad Jim and Rick came on this thread. Now people can see for themselves how they don't care about their customers.
Originally Posted by Ice350
My wheels have corrosion, probably from improperly applying the clearcoat....I don't know but whatever the cause is not my fault and they won't replace their defective product that is still under warranty.
you COULD say that it was a clearcoat issue during application, but given the location (you know the hub area, the big hole that the balance machine goes through) it COULD also very possibly be that something hit the clearcoat.
If you don't KNOW what caused the problem then how is it automatically their fault? how can you say with all certainty it wasnt YOUR tire installer, or any one of the people that have worked on your car since you purchased the wheels? just because your installation was "expensive" doesnt mean crap, i've seen guys making $50/hour (dealership jockey) THROWING $1400/each wheels around and seen random tiny tire shops white gloving OEM STOCK wheels.
Warranties are for CLEAR MANUFACTURER DEFECTS. if you drove your car through winter salt and saw clearcoat peeling, would you say that it's a manufacturer defect?
01-15-09, 05:32 PM
#26
You list listed almost every single excuse to hide the fact there is a manufacturing defect, the only one I can think of is if they sent you an oval wheel out of the box.
Sorry for the shameless plug, but dealing with Konig and their dealers were worse, right when you ask them about the warranty replacements, the first thing out of their mouth is you effed up the wheels.
And when I explained to them why I feel this is a manufacturing defect with some scientific and engineering assessment, they mock my knowledge and just tell me its so obvious that my wheel's damage were caused by myself. Makes me so angry..
Last edited by mikez; 01-15-09 at 05:39 PM.
01-15-09, 05:37 PM
#27
I don't understand why the OP is putting RavSpec/Work Wheels on blast. If RavSpec/Work Wheels delivered the wheels to him and this aforementioned "corrosion" wasn't on there right out of the box, it should be assumed that the damage is caused by the owner of the wheels. /thread.
01-15-09, 05:47 PM
#28
I don't understand why the OP is putting RavSpec/Work Wheels on blast. If RavSpec/Work Wheels delivered the wheels to him and this aforementioned "corrosion" wasn't on there right out of the box, it should be assumed that the damage is caused by the owner of the wheels. /thread.
If we take your arguement then next time you get a lemon car then I hope they tell you youre out of luck since when you drove off the lot it was fine
01-15-09, 07:53 PM
#29
Let me explain.
Usually, I completely understand when a product fails. Nothing is perfect. But, I always expect good customer service.
I had a set of MKW chrome wheels for 2 years. Never had one single problem. Had a set of Alba chrome wheels for 3 years. Never had one single problem. I've had ENkei, TSW, Smith Racing, Sevas and who know how many other wheels. No problems. I did have problems with the Zenetti wheels I had but they were replaced under warranty twice and eventually I received a full refund. Then in 2002 I find clublexus and everyone is talking about high end wheels. The south florida crew convince me to try a set. I buy some Maya GR5 and a month after the warranty, the chrome pitts and the wheels get the same corrosion I have now. Had a set of Racinghart. Didn't keep them long but I could see how sensitive the lips were because fine scratches appeared after a month. Bought a set of Boze forged. Never liked them, they just felt too light and I hated polishing them. Now I have these works and the corrosion problem.
I feel as though I paid my money and did nothing wrong. If the guy from Work would have at least considered all the possibilities to ascertain what could have caused this, I would have felt better. Instead I get a quick reply saying, corrosion caused by harsh chemicals - not covered by warranty.
At the very least they could have asked me to take the wheels to a wheel shop to have them looked at. I'm sure a magnifying glass would reveal any cracks in the clear coat. Instead, I get nothing except an offer to sell me more wheels.
Work T1S are not as expensive as most other high end wheels but they aren't cheap either.
I've had nothing but trouble with high end wheels and I'm done with them. I know any aftermarket wheel could have problems but I haven't had any. At least it doesn't hurt as bad if you don't spend 3K plus. ALso, I'll try to get my next wheels locally in case there are any issues I can talk to real people face to face. One exception, I may possibly buy used high end wheels so it doesn't hurt when they have issues.
You can't get good customer service over the internet or the phone. Unless you deal with someone you know. ANyone can be a wheel dealer. You get a license, contact a manufacturer and apply to be a dealer of their product. Not everyone should be a wheel dealer though. Regardless of the product, any person who sells something should always remember each customer is a seperate individual who paid their money and expects satisfaction. Not just another faceless sale. I have no power this way. I can't force them to listen. I don't like it. You guys can have it.
Usually, I completely understand when a product fails. Nothing is perfect. But, I always expect good customer service.
I had a set of MKW chrome wheels for 2 years. Never had one single problem. Had a set of Alba chrome wheels for 3 years. Never had one single problem. I've had ENkei, TSW, Smith Racing, Sevas and who know how many other wheels. No problems. I did have problems with the Zenetti wheels I had but they were replaced under warranty twice and eventually I received a full refund. Then in 2002 I find clublexus and everyone is talking about high end wheels. The south florida crew convince me to try a set. I buy some Maya GR5 and a month after the warranty, the chrome pitts and the wheels get the same corrosion I have now. Had a set of Racinghart. Didn't keep them long but I could see how sensitive the lips were because fine scratches appeared after a month. Bought a set of Boze forged. Never liked them, they just felt too light and I hated polishing them. Now I have these works and the corrosion problem.
I feel as though I paid my money and did nothing wrong. If the guy from Work would have at least considered all the possibilities to ascertain what could have caused this, I would have felt better. Instead I get a quick reply saying, corrosion caused by harsh chemicals - not covered by warranty.
At the very least they could have asked me to take the wheels to a wheel shop to have them looked at. I'm sure a magnifying glass would reveal any cracks in the clear coat. Instead, I get nothing except an offer to sell me more wheels.
Work T1S are not as expensive as most other high end wheels but they aren't cheap either.
I've had nothing but trouble with high end wheels and I'm done with them. I know any aftermarket wheel could have problems but I haven't had any. At least it doesn't hurt as bad if you don't spend 3K plus. ALso, I'll try to get my next wheels locally in case there are any issues I can talk to real people face to face. One exception, I may possibly buy used high end wheels so it doesn't hurt when they have issues.
You can't get good customer service over the internet or the phone. Unless you deal with someone you know. ANyone can be a wheel dealer. You get a license, contact a manufacturer and apply to be a dealer of their product. Not everyone should be a wheel dealer though. Regardless of the product, any person who sells something should always remember each customer is a seperate individual who paid their money and expects satisfaction. Not just another faceless sale. I have no power this way. I can't force them to listen. I don't like it. You guys can have it.
01-15-09, 10:13 PM
#30
Lexus Fanatic
I am sorry to hear about the drama. Now I hope all of the JDM obsessed guys will realize there is no perfect wheel. TSW wouild have replaced the wheel and its a cheaper wheel. I had an issue with the chrome in a tiny spot on the set on my G35 and they replaced it . I did the order through discount tire. I dont know if that allows me better customer service because they are so damn large. The customer always rules.
How much would it cost to replace the wheel???
From a logical standpoint you are right . Why wouldnt the entire wheel lookmlike **** if it was a cleaner issue. Thats BS