Loaner Cars
04-28-09 | 08:47 PM
#16
Lead Lap
Joined: Oct 2008
Posts: 667
Likes: 0
From: Texas
That's fine, then they can go to that dealership for service as well.
04-28-09 | 08:51 PM
#17
Lead Lap
Joined: Apr 2002
Posts: 4,891
Likes: 12
From: Virginia
Most dealers I know you usually have to ask for one when you're scheduling your appointment, and often it's a week or so out. You could get an appointment for sooner, but that would be without a loaner.
My subaru dealership in seattle claims to have "hassle free loaners" but I found out that's the same process, need to reserve it in advance, and apparently only on larger services, not for oil changes, etc.
The body shop I'm going to take the RX330 into (someone scraped the side and bumper, no note....) offers a 2008 BMW M3 Rental Car!!!
My subaru dealership in seattle claims to have "hassle free loaners" but I found out that's the same process, need to reserve it in advance, and apparently only on larger services, not for oil changes, etc.
The body shop I'm going to take the RX330 into (someone scraped the side and bumper, no note....) offers a 2008 BMW M3 Rental Car!!!
04-28-09 | 09:09 PM
#18
Usually I make appointments a couple days in advanced but sometimes I can't avoid 20 min before going in. The only time where that happened was when my alternator failed...while I was going to Lexus to schedule an appointment. I thought that was sort of convenient 
I got a loaner even though they were just closing and all though. They were very friendly about it and joked a bit with me
I got a loaner even though they were just closing and all though. They were very friendly about it and joked a bit with me
04-28-09 | 10:16 PM
#19
Lexus Fanatic
Joined: Sep 2007
Posts: 22,608
Likes: 102
From: Waiting for next track day
my dealership gives a loaner for anything on a moments notice. 2 weeks notice.... what a joke. Its car service not a medical appointment with a specialist. 2 weeks LMAO. Infiniti here in town also gave loaners for anything at anytime. I cant believe they actually rented this guy a car
04-28-09 | 10:26 PM
#21
Lexus Fanatic
Joined: Sep 2007
Posts: 22,608
Likes: 102
From: Waiting for next track day
I had a friend who had a benz and they used to always give him Volvo sedans. Kind of weird. I guess Infiniti and Lexus are the only brands that take car of their customers , even for lame **** like oil changes.
Thats why I will only rock Lexus or infiniti. Even BMW here in town said they will only give loaners if the car is going to be in service for something other than oil changes. No better than Acura. I will stick with my Lexus or go back to Infiniti if they get their **** together on the reliability end.
When I was shopping for this last car I passed up the STI and the EVO ( my first choices ), because they don't give loaners. I gotta get to work. Who has time for this ishh
Thats why I will only rock Lexus or infiniti. Even BMW here in town said they will only give loaners if the car is going to be in service for something other than oil changes. No better than Acura. I will stick with my Lexus or go back to Infiniti if they get their **** together on the reliability end.
When I was shopping for this last car I passed up the STI and the EVO ( my first choices ), because they don't give loaners. I gotta get to work. Who has time for this ishh
04-28-09 | 10:44 PM
#22
Lexus Champion
Joined: Jul 2001
Posts: 2,212
Likes: 0
From: Redondo Beach, CA
I guess Infiniti and Lexus are the only brands that take car of their customers , even for lame **** like oil changes.
Thats why I will only rock Lexus or infiniti. Even BMW here in town said they will only give loaners if the car is going to be in service for something other than oil changes. No better than Acura.
Thats why I will only rock Lexus or infiniti. Even BMW here in town said they will only give loaners if the car is going to be in service for something other than oil changes. No better than Acura.
04-28-09 | 10:45 PM
#23
Lexus Champion
Joined: Jul 2001
Posts: 2,212
Likes: 0
From: Redondo Beach, CA
That's kind of silly, isn't it? After all, the service department is its own profit center. They're making plenty of money on every car that drives in there to be able to offer a suitable supply of loaners.
04-28-09 | 10:53 PM
#24
Lead Lap
Joined: Oct 2008
Posts: 667
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From: Texas
Doesn't work that way. If you drive all the way across town to purchase a car when you live right by us, then why should we go out of our way to help you, or provide the same benefits that people who purchase and service with us receive?
We're happy to work on your car, but you will receive none of the benefits that people who deal with us receive.
If you have a problem with it, then go back to where you purchased it. Oh right, it's not convenient. Well, it certainly was when you were buying the car.
04-28-09 | 10:56 PM
#25
Thread Starter
Lexus Test Driver
Joined: Sep 2007
Posts: 1,211
Likes: 0
From: California
I had a friend who had a benz and they used to always give him Volvo sedans. Kind of weird. I guess Infiniti and Lexus are the only brands that take car of their customers , even for lame **** like oil changes.
Thats why I will only rock Lexus or infiniti. Even BMW here in town said they will only give loaners if the car is going to be in service for something other than oil changes. No better than Acura. I will stick with my Lexus or go back to Infiniti if they get their **** together on the reliability end.
When I was shopping for this last car I passed up the STI and the EVO ( my first choices ), because they don't give loaners. I gotta get to work. Who has time for this ishh
Thats why I will only rock Lexus or infiniti. Even BMW here in town said they will only give loaners if the car is going to be in service for something other than oil changes. No better than Acura. I will stick with my Lexus or go back to Infiniti if they get their **** together on the reliability end.
When I was shopping for this last car I passed up the STI and the EVO ( my first choices ), because they don't give loaners. I gotta get to work. Who has time for this ishh
04-28-09 | 11:13 PM
#26
Lead Lap
Joined: Nov 2008
Posts: 504
Likes: 0
From: Vancouver, BC
I usually have to schedule a month in advance to get anything done (and to get a loaner at all) It took 5 days to get a tire replaced even (warranty work). All the loaners are ESs at the one I go to....and I didn't buy the car from them.
04-29-09 | 04:35 AM
#27
Lexus Champion
Joined: Apr 2007
Posts: 10,144
Likes: 9
From: Southeastern PA
So this whining brat, whose' name I will not mention, brings his BMW 335i into the the dealership for maintenance. Because he didn't schedule it 2 weeks in advance, the dealership gives him an enterprise loaner car, aka a impala. Being a whining brat, he flips and yadadadada.
Anyways what do you lexus guys do when you go service?I know it varies from dealership to dealership. Does lexus guarantee a lexus loaner car because we pay for maintenance? I heard some dealership will only give you one of "their" loaners if you purchased from their dealership. Is this guy reasonable to be upset for not getting a bimmer loaner? Am i Crazy?
I ask this because I've never required a loaner car in over 15 years. My wife or kids usually drop me off at the dealership, and then I go home and get my other car, also my wife and I work at the same company so I sometimes carpool with her to and from dealership to work. I also find it a hassle to drive a loaner but i understand most people have to.
Anyways what do you lexus guys do when you go service?I know it varies from dealership to dealership. Does lexus guarantee a lexus loaner car because we pay for maintenance? I heard some dealership will only give you one of "their" loaners if you purchased from their dealership. Is this guy reasonable to be upset for not getting a bimmer loaner? Am i Crazy?
I ask this because I've never required a loaner car in over 15 years. My wife or kids usually drop me off at the dealership, and then I go home and get my other car, also my wife and I work at the same company so I sometimes carpool with her to and from dealership to work. I also find it a hassle to drive a loaner but i understand most people have to.
When I bought my Lexus, I asked about the loaner and the pickup/drop off. "Can I arrange for pickup the night before?" I asked. "Sure, no problem, whatever you want." WRONG! You have to call 3-4 weeks in advance because they only have 2 drivers picking up each day. I was pretty annoyed--but since then, I have made sure to call 4 weeks in advance to schedule service.
04-29-09 | 04:40 AM
#28
Lexus Champion
Joined: Apr 2007
Posts: 10,144
Likes: 9
From: Southeastern PA
my dealership gives a loaner for anything on a moments notice. 2 weeks notice.... what a joke. Its car service not a medical appointment with a specialist. 2 weeks LMAO. Infiniti here in town also gave loaners for anything at anytime. I cant believe they actually rented this guy a car
04-29-09 | 04:42 AM
#29
Lexus Champion
Joined: Apr 2007
Posts: 10,144
Likes: 9
From: Southeastern PA
Doesn't work that way. If you drive all the way across town to purchase a car when you live right by us, then why should we go out of our way to help you, or provide the same benefits that people who purchase and service with us receive?
We're happy to work on your car, but you will receive none of the benefits that people who deal with us receive.
If you have a problem with it, then go back to where you purchased it. Oh right, it's not convenient. Well, it certainly was when you were buying the car.
We're happy to work on your car, but you will receive none of the benefits that people who deal with us receive.
If you have a problem with it, then go back to where you purchased it. Oh right, it's not convenient. Well, it certainly was when you were buying the car.
04-29-09 | 07:03 AM
#30
the OP wasn't 2 weeks for a loaner; it's 2 weeks for a BMW loaner. If you book on a slower day, I'm sure they don't penalize you with an Enterprise. But if they are busy and run out of BMW loaners, first come, first served. They can't stock an endless supply of BMW loaners.
The same applies for Lexus dealers especially in the NYC area. I have both Lexus & BMW so I can speak from experience.