Tell Me About Lexus "Perks"?
#16
Most of these service related "perks" mentioned are things you actually pay for in increased costs.
Donuts/rental car/carwash is paid for by:
$150 you forked over for basically an oil change and tire rotation
or
$500 for a coolant and transmission fluid change.
The exception is if you're bringing your car in solely for warranty work where Lexus pays the bill.
That being said,
I think the online section for Lexus is a real perk to see your maintenance record and get free replacement owner's manuals.
The taste of lexus testdrive events were cool, but really that was open to anyone and no more are scheduled now due to the economy.
#17
The biggest perk for me is that the service department is honest and get's the work done right the first time. I actually know people who almost wish a repair on their car so they can go sit in a luxury waiting area half the day watching a big screen TV and sipping free lattes, not me!
#19
Lexus can do those things since they charge an arm and leg for oil changes. I went in for my old IS350 and it was 160 for the 5k mile "SERVICE" and $100 bucks extra for the filter in the cabin. Turns out that costs them 18 bucks to buy and 82 to labor and replace it. I have since got rid of that car and have BMW with all service taken care of including brakes. That is nice even though it is pricey in the first place. I still have my RX350 but they charge too much for basic *****. Plus, I had a guy tell me that Lexus rotated my tires on my IS350. BS I say, they are directional tires so they can't do that. I called the service manager and got a free service out of them since he lied to me. Still didn't want to keep the car though.
#20
yes. lexus has always had very expensive maintenance.
the mechanicals are just toyota. no reason it should be more expensive.
it's like insurance. we pay more. but when we step in doodoo, you'd better wipe it off our shoe. bish
the mechanicals are just toyota. no reason it should be more expensive.
it's like insurance. we pay more. but when we step in doodoo, you'd better wipe it off our shoe. bish
#21
The biggest perk for me is that the service department is honest and get's the work done right the first time. I actually know people who almost wish a repair on their car so they can go sit in a luxury waiting area half the day watching a big screen TV and sipping free lattes, not me!
My Lexus dealership has treated me like a son since i first purchases and LS400 in '90.
Lexus can do those things since they charge an arm and leg for oil changes. I went in for my old IS350 and it was 160 for the 5k mile "SERVICE" and $100 bucks extra for the filter in the cabin. Turns out that costs them 18 bucks to buy and 82 to labor and replace it. I have since got rid of that car and have BMW with all service taken care of including brakes. That is nice even though it is pricey in the first place. I still have my RX350 but they charge too much for basic *****. Plus, I had a guy tell me that Lexus rotated my tires on my IS350. BS I say, they are directional tires so they can't do that. I called the service manager and got a free service out of them since he lied to me. Still didn't want to keep the car though.
Also I pay a premium at lexus so i dont have to worry about my HPFP.
#24
te service department is truely amazing. They pay alot of attention to detail. I called to inquire about a set of sway bars recently. The serivice informed about a 20% off sale on the parts and told me to wait a week to save 100 dollars. when I call on the first day of the sale to order the parts he had already ordered the part for me and had it waiting for me so I could pick it up the first day of the sale.
Anything that you complain about they will address. They dont play games and they dont tell you that they " cant reproduce the problem". They are amazing. There may be better drivers cars than a Lexus, but there is NO service department that will take better care of you. Thats a fact
Anything that you complain about they will address. They dont play games and they dont tell you that they " cant reproduce the problem". They are amazing. There may be better drivers cars than a Lexus, but there is NO service department that will take better care of you. Thats a fact
#27
I ALWAYS get a Lexus loaner from the 2 dealerships I go to for maintainence, there are free gourmet coffee, hot chocolate, juices, massage chairs, but of course no free food that I heard some U.S. dealers are offering, ... and no golf course ...
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