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KBB online study: Hyundai owners research their own brand more than others

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Old 03-15-10, 02:02 PM
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Default KBB online study: Hyundai owners research their own brand more than others

It's no secret that Hyundai has been enjoying a healthy dose of praise lately, especially with fresh new products like the Genesis, Tucson and Sonata garnering a lot of media attention. But it isn't just the press that thinks Hyundai is on a roll – Kelley Blue Book now reports that the automaker now holds the Number One spot in brand loyalty, with 56.3 percent of Hyundai owners looking within the brand for new car purchases. Honda continues to hold the second place rank at 55.8 percent, and Toyota, in light of its recent recall woes, is down 4.4 percentage points to 53.3 percent, putting it in the third place spot.

Furthermore, the Sonata is now KBB's fifth most-researched new vehicle, mostly due to the hype surrounding the stylish new 2011 model. The only vehicles ahead of it on the list are perennial mainstays, such as the Honda Civic, Accord, CR-V and Toyota Camry.

KBB market analysts believe that Hyundai should continue to promote its attractive new products, competitive price points and great warranty program in order to keep the momentum going (duh). These analysts also suggest that domestic automakers (Ford and GM, specifically) will prove to be Hyundai's biggest competition in the near future, as these brands are set to roll out a host of new products to win over consumers. Follow the jump to read the full details in KBB's press release.

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Kbb.com: Hyundai Owner Loyalty Speeds Past Honda, Replaces Toyota to Take No. 1 Spot

Hyundai Values Outperform Segment; Sonata Recently Breaks into Top 10 Most-Researched New Vehicles List

IRVINE, Calif., March 15 -- According to the latest Kelley Blue Book www.kbb.com Market Intelligence data, brand loyalty for Hyundai recently surpassed that of Honda and Toyota, leading Hyundai's brand loyalty to the No. 1 spot among car shoppers on Kelley Blue Book's kbb.com. In addition, Hyundai values have been outperforming the car segment average, and the all-new Sonata recently emerged on the kbb.com Top 10 Most-Researched New Vehicles list.

When comparing February 2010 data to Q4 2009, Korean import automaker Hyundai has seen the greatest recent increase in loyalty, with Hyundai owners looking at new models within the brand increasing by 10.4 percentage points to 56.3 percent. This surge leads Hyundai to the top spot in brand loyalty on kbb.com for the first time in recent history, up from third place in Q4 2009.

In the same timeframe, Toyota fell from the No. 1 spot to third place and Honda continues to hold steady at second place. A fewer percentage of Toyota owners are looking at new models within the brand, down 4.4 percentage points to 53.3 percent, driving Toyota loyalty to third place. Meanwhile, holding steady in second place, Honda owners looking at new models within the brand have increased by 0.7 percentage points to 55.8 percent.

In addition, the Hyundai Sonata recently broke into kbb.com's Top 10 Most-Researched New Vehicles list for the first time. In February 2010, the Sonata was the fifth most-researched new car on kbb.com, with only perpetual 'Top 10 Most-Researched' mainstay Honda and Toyota models such as the Accord, Civic, Camry and CR-V ahead of it.

Furthermore, according to Kelley Blue Book Values data, throughout the month of February 2010 Hyundai outperformed the overall car segment average by a healthy margin. Hyundai values increased 2 percent month-over-month, relative to a 0.3 percent increase for the entire car segment.

"Hyundai is clearly benefiting from 'a perfect storm' - a result of introducing passionate new products like the 2011 Sonata and 2010 Tucson, while Honda's mainstream vehicles like the CR-V and Accord are a bit stale in the marketplace and Toyota is experiencing a huge consumer perception crisis," said James Bell, executive market analyst for Kelley Blue Book's kbb.com. "To sustain this momentum, Hyundai should continue to promote its attractive new-vehicle lineup, solid warranty offer and strong price-points to new-car shoppers. Hyundai's main challenge in the near future will likely come from domestic automakers like Ford and GM as they gear up for battle over buyers starting to look for a change from 'Camry-land.'"

This Kelley Blue Book Market Intelligence data analysis examined site traffic to used-car trade-in pages and new-car pricing report pages on Kelley Blue Book's kbb.com, and compared loyalty data from Q4 2009 to February 1 - 28, 2010. The Kelley Blue Book Values data within this release represents month-over-month used-vehicle depreciation percentages.

http://www.autoblog.com/2010/03/15/s...es-1/#comments
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Old 03-15-10, 02:04 PM
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I'm a hyundai owner, and I'll continue to buy Hyundai as well.
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Old 03-15-10, 02:10 PM
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This study doesn't mean much since this is just saying that people that own Hyundais are going to a website to research newer Hyundais. It doesn't mean they're actually buying them.

I'd wait for a real study that outlines actual sales to say that Hyundai has REALLY surpassed Honda and Toyota in this regard.
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Old 03-15-10, 02:11 PM
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Originally Posted by joe80
I'm a hyundai owner, and I'll continue to buy Hyundai as well.

Then why are you here?
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Old 03-15-10, 02:14 PM
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Originally Posted by Joeb427
Then why are you here?
+1

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Old 03-15-10, 02:14 PM
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i was a luxury owner before. mostly acuras and BMW. never techinically owned a lexus though. but i drove my pops LS430 for more than a half year.
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Old 03-15-10, 02:17 PM
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but i no longer can't afford expensive cars at the moment. my total combined payments(student loan/credit card/rent/2 cars/bills) are over 5 grand a month... sometimes i want to just get lost in an island and never comeback.. lol
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Old 03-15-10, 02:19 PM
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I think Hyundai is playing the game right.

Note how Hyundai has lured many non-luxury AND luxury buyers into their fold. We're talking about Lexus and BMW and Mercedes owners buying Hyundai!!! Now, that goes to show that they make impressive cars.

However, I like to look at a bigger picture. What I would like to see Hyundai progress in are (a) better customer service, (b) better business practices [horrible old school conservative methods], and (c) innovation.
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Old 03-15-10, 02:23 PM
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Originally Posted by (Cj)
This study doesn't mean much since this is just saying that people that own Hyundais are going to a website to research newer Hyundais. It doesn't mean they're actually buying them.

I'd wait for a real study that outlines actual sales to say that Hyundai has REALLY surpassed Honda and Toyota in this regard.

You should read the article first.



This Kelley Blue Book Market Intelligence data analysis examined site traffic to used-car trade-in pages and new-car pricing report pages on Kelley Blue Book's kbb.com, and compared loyalty data from Q4 2009 to February 1 - 28, 2010. The Kelley Blue Book Values data within this release represents month-over-month used-vehicle depreciation percentages.
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Old 03-15-10, 02:24 PM
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Originally Posted by PhilipMSPT
I think Hyundai is playing the game right.

Note how Hyundai has lured many non-luxury AND luxury buyers into their fold. We're talking about Lexus and BMW and Mercedes owners buying Hyundai!!! Now, that goes to show that they make impressive cars.

However, I like to look at a bigger picture. What I would like to see Hyundai progress in are (a) better customer service, (b) better business practices [horrible old school conservative methods], and (c) innovation.


Better dealer experience will come soon when Equus arrives this year. that's what John Krafcik said when he talked about using Equus to improve the dealer experience.
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Old 03-15-10, 02:33 PM
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lmfao.....

Anyway considering the buying of loyalty with incentives and 6 months no payments and buying the car back etc etc is it surprising.

I do believe though, if they have the first sign of trouble (again), people will flee quickly.
 
Old 03-15-10, 02:41 PM
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Originally Posted by joe80
You should read the article first.



This Kelley Blue Book Market Intelligence data analysis examined site traffic to used-car trade-in pages and new-car pricing report pages on Kelley Blue Book's kbb.com, and compared loyalty data from Q4 2009 to February 1 - 28, 2010. The Kelley Blue Book Values data within this release represents month-over-month used-vehicle depreciation percentages.
I read the article. What you posted is still only really talking about site traffic not sales info. It does look like they did examine other factors, but even with that I'm sure site traffic for Hyundais has gone up because of the Toyota recall, all of Honda's products being ugly, and Hyundai having a lot of new stuff.

Every time even one of us forum junkies goes out there to gather pics or specs, that gets added up to their overall site traffic number. There's no telling if all of the traffic are serious buyers.
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Old 03-15-10, 02:48 PM
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Originally Posted by (Cj)
I read the article. What you posted is still only really talking about site traffic not sales info. It does look like they did examine other factors, but even with that I'm sure site traffic for Hyundais has gone up because of the Toyota recall, all of Honda's products being ugly, and Hyundai having a lot of new stuff.

Every time even one of us forum junkies goes out there to gather pics or specs, that gets added up to their overall site traffic number. There's no telling if all of the traffic are serious buyers.
Thanks for pointing that out Cj

This Kelley Blue Book Market Intelligence data analysis examined site traffic to used-car trade-in pages and new-car pricing report pages on Kelley Blue Book's kbb.com, and compared loyalty data from Q4 2009 to February 1 - 28, 2010. The Kelley Blue Book Values data within this release represents month-over-month used-vehicle depreciation percentages.
 
Old 03-15-10, 04:32 PM
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so you guys never actually believed toyota being #1 before? toyota and honda was perennial #1 & 2 by KBB, you know?
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Old 03-15-10, 04:38 PM
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It's still based on site traffic and it doesn't surprise me that Toyota and Honda were #1 before. Since then Toyota has had a recall and Honda beat all there calls with the ugly stick. Whose going to want to go online and look at an ugly car?

For Toyota most people already know what they offer so why go online and research it? There are a LOT of factors that can alter results of internet based data. Hyundai has an all new product line and a lot of people are probably interested to see what they offer. Does that mean those people will buy them? No it doesn't. Some will but most people are just curious.

But anyway more importantly than the KBB statistic which is based on site traffic, is the JD Powers statistic that is based on actual sales.
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