JimH2

The good news is that BMW is a little better than the Chrysler products.


J.D. Power 2011 Vehicle Dependability Study

Nameplate ranking – problems per 100 vehicles

Lincoln 101
Lexus 109
Jaguar 112
Porsche 114
Toyota 122
Acura 123
Buick 125
Mercedes-Benz 128
Cadillac 130
Hyundai 132
Honda 139
Ford 140
Saab 146
Infiniti 151
Industry average 151
Smart 152
Chevrolet 156
Volvo 156
Subaru 157
Kia 160
Audi 161
BMW 164
Scion 166
Ram 173
Mazda 181
Nissan 183
GMC 184
Mitsubishi 186
Suzuki 190
Volkswagen 191
Chrysler 202
Dodge 206
Land Rover 212
Jeep 214
Mini 221

IS-SV

Lincoln, yes. That (dependability) being only aspect of Lincoln products, in other categories ranking is not nearly that high.

spwolf

i thought Jaguar was doing terrible in quality?

mmarshall

While I don't entirely discount the J.D. Power numbers (they do have some merit), in general, I place a lot more stock in the figures that Consumer Reports comes up with. IMO, CR's data-collection and interpretation is more accurate than Power's.

Cruiter

The Chrysler products will never be tops in customer satisfaction. The workers stay too happy from guzzling beer and smoking pot on their brakes.

MEP7557

I'm not sure I'm believing this. I have a friend with a Lincoln and he has been to the service department a lot more than I have. It's a nice car but, I would rather be driving than waiting for repairs.

Fizzboy7

Here's why Lincoln and Buick are often on top: Older technology, less gizmos to fail, less complicated cars overall, owned by older people who have lower expectations (they lived during a time when power windows were a luxury), do not hear the problems (losing hearing), or aren't savvy enough to take them in to be repaired (hence the lack of problems reported). Seriously, an unfair comparison when the report does not take into consideration the facts and demographic of the owners.

CDNROCKIES

Here it is in the standard JD Power graph.

J.P.

Lincoln and Buick have less tech

Their old so they dont report problems? lol

Give credit where its due, they have become a lot better.

IS-SV

Agreed and in-line with my observations for the reliability/dependability purposes specifically. CR reliability ratings are model specific vs. JD Powers focusing on brands.

jwong77

Why is Scion so low, but Toyota so high? Aren't Scions rebadged as Toyotas in other parts of the world?

rdgdawg

Jaguar must have sold 9 cars so it was pro-rated

Yes, I'm on a Jag-bashing rant lately, no reason, just proving a point about the rankings...

mmarshall

I've been a Chrysler-cynic for decades myself, but the El Cheapo nature of their design and build-quality seems to (finally) be changing with some of their latest 2011-model products. I think you will be pleasantly-surprised with the new Jeep Grand Cherokee, Dodge Charger, and Chrysler 300, with more to follow.....go check them out.

mmarshall

One possible explanation (though it is, admittedly, some speculation on my part), is that many younger Scion owners, especially with the tC, tend to "slam" and customize their vehicles, using aftermarket parts, even though Scion offers a long line of factory/dealer-approved custom parts. As a result, they sometimes end up having problems with the vehicle, due to the aftermarket or non-standard parts, that the factory warranty won't cover, so then they grumble and complain.

Fizzboy7

Agreed, they have become better, but not to the levels of Honda and Toyota.