J. D. Power & Associates 2011 Vehicle Dependability Study(Updated,Page3)
#46
The good news is that BMW is a little better than the Chrysler products.
J.D. Power 2011 Vehicle Dependability Study
Nameplate ranking – problems per 100 vehicles
Lincoln 101
Lexus 109
Jaguar 112
Porsche 114
Toyota 122
Acura 123
Buick 125
Mercedes-Benz 128
Cadillac 130
Hyundai 132
Honda 139
Ford 140
Saab 146
Infiniti 151
Industry average 151
Smart 152
Chevrolet 156
Volvo 156
Subaru 157
Kia 160
Audi 161
BMW 164
Scion 166
Ram 173
Mazda 181
Nissan 183
GMC 184
Mitsubishi 186
Suzuki 190
Volkswagen 191
Chrysler 202
Dodge 206
Land Rover 212
Jeep 214
Mini 221
J.D. Power 2011 Vehicle Dependability Study
Nameplate ranking – problems per 100 vehicles
Lincoln 101
Lexus 109
Jaguar 112
Porsche 114
Toyota 122
Acura 123
Buick 125
Mercedes-Benz 128
Cadillac 130
Hyundai 132
Honda 139
Ford 140
Saab 146
Infiniti 151
Industry average 151
Smart 152
Chevrolet 156
Volvo 156
Subaru 157
Kia 160
Audi 161
BMW 164
Scion 166
Ram 173
Mazda 181
Nissan 183
GMC 184
Mitsubishi 186
Suzuki 190
Volkswagen 191
Chrysler 202
Dodge 206
Land Rover 212
Jeep 214
Mini 221
#49
Lexus Fanatic
While I don't entirely discount the J.D. Power numbers (they do have some merit), in general, I place a lot more stock in the figures that Consumer Reports comes up with. IMO, CR's data-collection and interpretation is more accurate than Power's.
#51
Lexus Test Driver
I'm not sure I'm believing this. I have a friend with a Lincoln and he has been to the service department a lot more than I have. It's a nice car but, I would rather be driving than waiting for repairs.
#52
Lexus Test Driver
Here's why Lincoln and Buick are often on top: Older technology, less gizmos to fail, less complicated cars overall, owned by older people who have lower expectations (they lived during a time when power windows were a luxury), do not hear the problems (losing hearing), or aren't savvy enough to take them in to be repaired (hence the lack of problems reported). Seriously, an unfair comparison when the report does not take into consideration the facts and demographic of the owners.
#53
Lexus Champion
The good news is that BMW is a little better than the Chrysler products.
J.D. Power 2011 Vehicle Dependability Study
Nameplate ranking – problems per 100 vehicles
Lincoln 101
Lexus 109
Jaguar 112
Porsche 114
Toyota 122
Acura 123
Buick 125
Mercedes-Benz 128
Cadillac 130
Hyundai 132
Honda 139
Ford 140
Saab 146
Infiniti 151
Industry average 151
Smart 152
Chevrolet 156
Volvo 156
Subaru 157
Kia 160
Audi 161
BMW 164
Scion 166
Ram 173
Mazda 181
Nissan 183
GMC 184
Mitsubishi 186
Suzuki 190
Volkswagen 191
Chrysler 202
Dodge 206
Land Rover 212
Jeep 214
Mini 221
J.D. Power 2011 Vehicle Dependability Study
Nameplate ranking – problems per 100 vehicles
Lincoln 101
Lexus 109
Jaguar 112
Porsche 114
Toyota 122
Acura 123
Buick 125
Mercedes-Benz 128
Cadillac 130
Hyundai 132
Honda 139
Ford 140
Saab 146
Infiniti 151
Industry average 151
Smart 152
Chevrolet 156
Volvo 156
Subaru 157
Kia 160
Audi 161
BMW 164
Scion 166
Ram 173
Mazda 181
Nissan 183
GMC 184
Mitsubishi 186
Suzuki 190
Volkswagen 191
Chrysler 202
Dodge 206
Land Rover 212
Jeep 214
Mini 221
#54
Lexus Test Driver
Here's why Lincoln and Buick are often on top: Older technology, less gizmos to fail, less complicated cars overall, owned by older people who have lower expectations (they lived during a time when power windows were a luxury), do not hear the problems (losing hearing), or aren't savvy enough to take them in to be repaired (hence the lack of problems reported). Seriously, an unfair comparison when the report does not take into consideration the facts and demographic of the owners.
Their old so they dont report problems? lol
Give credit where its due, they have become a lot better.
#55
Lexus Fanatic
Agreed and in-line with my observations for the reliability/dependability purposes specifically. CR reliability ratings are model specific vs. JD Powers focusing on brands.
#57
Pole Position
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#58
Lexus Fanatic
I've been a Chrysler-cynic for decades myself, but the El Cheapo nature of their design and build-quality seems to (finally) be changing with some of their latest 2011-model products. I think you will be pleasantly-surprised with the new Jeep Grand Cherokee, Dodge Charger, and Chrysler 300, with more to follow.....go check them out.
#59
Lexus Fanatic
One possible explanation (though it is, admittedly, some speculation on my part), is that many younger Scion owners, especially with the tC, tend to "slam" and customize their vehicles, using aftermarket parts, even though Scion offers a long line of factory/dealer-approved custom parts. As a result, they sometimes end up having problems with the vehicle, due to the aftermarket or non-standard parts, that the factory warranty won't cover, so then they grumble and complain.
#60
Lexus Test Driver