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"Virtual Lunch with Mark" - Ask Mark Templin, GM & VP of Lexus USA questions.

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Old 11-12-10, 12:15 PM
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Lexus via Twitter:

@Lexus Are hybrid versions of current models with no hybrid trim forthcoming? #LexusChat

@LoveMyLexusIS You bet! We dream of the day we could offer a hybrid option in every model we sell. ^MT

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Old 11-12-10, 12:19 PM
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Lexus via FB:

From Club Lexus In recent press mentions, many Lexus executives have mentioned that the company is focused on offering more sport-oriented products. From your view, what does this mean? Are there plans to offer any additional coupes?

I'm an enthusiast so to me sport orientation is about much more than just 0-60 times. It's about seating position, the steering feel, the way the suspension holds the road, crisp shifts, and even the way the steering wheel feels in your hands. You will absolutely see more of this at Lexus. As for more coupes? I'd love it!

Mark Templin-
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Old 11-12-10, 12:22 PM
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Lexus via FB

Michael Medina: What specific details did Lexus change with the front of the new IS?

@Michael Medina The new front features of the IS include redesigned front headlights, grill and front bumper. Mark Templin-
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Old 11-12-10, 12:24 PM
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Lexus via FB

We're getting a lot of questions about how you can't operate the Lexus navigation system while the car is at speed. I agree that sometimes that can get frustrating. And I confess, when we used to have a convoluted override system, I enabled it in all my cars. That way I could speed down the highway while talking on the phone and operating my nav system. Not too smart. Now I love our solution to this problem...all our cars come with Lexus Enform standard where all I have to do is push a button, get an operator and say where I'm going. The operator downloads the directions directly to my nav screen. It's safer and whole lot easier.
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Old 11-12-10, 12:30 PM
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Lexus via FB:

Nathan Gardner asked if I could describe in one word what it means to the GM of Lexus since we're the top selling (U.S.) luxury brand. In one word? Pressure. It's always a lot easier to vie for the lead than to maintain it. Mark Templin-
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Old 11-12-10, 12:30 PM
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Lexus via Twitter:

@Bizzgetsbizze Glad you liked the ad. The IS 350 leads in torque and ties the G 37 in 0 to 60 times. ^MT
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Old 11-12-10, 12:34 PM
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Lexus via Twitter:


@Lexus U guys proclaim the '11 IS350 to be better than the A4, C350, & 335i. (Loved the new Commercial), but What about the Infiniti G37?

@NavigatorABCD We grew to be the best by taking care of customers. This is what we'll continue to rely on to differentiate ourselves. ^MT
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Old 11-12-10, 12:35 PM
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Lexus via FB:

Tom Hoopes How do I score a free IS350?

@Tom Hoopes I wish I could have a free IS 350 as well. You're best bet is the Lotto or Vegas. Mark Templin-
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Old 11-12-10, 12:38 PM
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Lexus via FB

David Bourke Why don't you want to fix problems with your cars and instead say "Its done 40,000 miles, what do you expect?" Especially when this particular problem started when you fixed something else at 20,000?

@DavidBourke is there a particular experience you are referring to? Please send me additional information. http://bit.ly/ContactLexus Michael L., Lexus Customer Satisfaction
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Old 11-12-10, 12:41 PM
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Lexus via FB:

I can relate to the question asked via My.IS -- Will the 3rd-generation Lexus IS offer a manual transmission in conjunction with a more powerful engine than the current IS 250?

I feel your pain. I'm an enthusiast too and would love to have stick shifts in many of our cars. However, there may not be enough people like you and me out there. We need to determine how much demand there is before we make that decision. I'll be going to Japan soon and I'll be sure to tell them you asked! Mark Templin-
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Old 11-12-10, 12:42 PM
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Lexus via FB:

Claire Marie Smith not a question but I'm picking up my first lexus today, a brand new my2011 is250 with all the extras, so excited!

@Claire Marie Smith - Congratulations - Welcome to the Lexus family. Mark Templin
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Old 11-12-10, 12:44 PM
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Lexus via Twitter:

@lexus The LFA is such an exciting machine will we see styling cues, technology etc trickle down to the line of sedans? #lexuschat

@JoseNBCMiami. Glad you like the LFA. You can bet those styling cues and technology will trickle down. #LexusChat ^MT
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Old 11-12-10, 12:46 PM
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Lexus via Twitter:

@SocialCarNews I feel we've waited to long to see a new @lexus GS... what's the time line? Features? Size? Engine? What can you tell us?!?!

@JoseNBCMiami, Can't tell you when you'll see the new IS and GS. Can tell you you'll want out of your A5! #LexusChat ^MT
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Old 11-12-10, 12:47 PM
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Lexus via FB:

Steve Shutz: As a happy owner of three Lexuses over the years ('90 LS400, '04 LX470, and '10 LX570), I've enjoyed the excellent service and amenities my dealer provides. Still, I can't help but notice that your competitors have caught up with, and in so...me cases surpassed, what your dealers currently offer--I'm thinking of Lincoln's just-announced free maintenance program and Hyundai’s complimentary iPads for Equus buyers. Does Lexus have anything in the pipeline to enhance the dealer experience, either during the sales process or afterwards?

@Steve Schutz - Thanks for being a loyal Lexus customer. First - when they say 'free' maintenance, nothing is truly free. We offer many complimentary programs that are part of the Lexus heritage, including:
* Two complimentary maintenanc...e visits
* Loaner vehicles
* 4 Years of Roadside Assistance with Trip Interruption Protection
* 1 Year of Safety Connect
* 1 Year of Lexus Enform
* 90 days of Complimentary Satellite Radio
* The list goes on....
All with an unmatched Dealer network that provides the best in dealership experience in the industry.
Mark Templin
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Old 11-12-10, 12:48 PM
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Lexus via FB:

Kenny Nguyen Where can I find all the specs for my 2003 IS300?

@KennyNguyen please try this information and let me know if it answers your questions. http://www.lexus.com/contact/pdf/2003/2003ISspecs.pdf Thank you, Michael L. Lexus Customer Satisfaction
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