Hyundai's warranty actually STINKS !
#1
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So I guess to make up for their 100k mile warranty, they have taken out other perks that pretty much every other manufacturer includes. My dad's Veracruz is still having some major mechanical issues and Hyundai does not pay for loaner or rental cars. I had pretty much assumed it was the industry standard today that nearly all car companies provide alternate transportation when your car is in for long-term warranty work. Not so here. Or does Nissan, Honda, and Toyota also not provide transportation?
I don't see Hyundai building a good reputation with this policy. Most people don't keep their car for 7-10 years anyway, so Hyundai is saving a buck with what they've cut out. I spoke to corporate today to express my opinion.
I don't see Hyundai building a good reputation with this policy. Most people don't keep their car for 7-10 years anyway, so Hyundai is saving a buck with what they've cut out. I spoke to corporate today to express my opinion.
#3
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#4
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PS. What does the car loaner policy have to do with the manufacturers warranty?
#5
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I don't think our Toyota and Honda dealer provides loaner cars, but they do have a shuttle service that will take you to your destination within the given mile radius. Usually around 10 miles or something like that. It seems only the Luxury car dealerships actually have loaners, but even at our Lexus dealership, the loaner cars are only available to you if you schedule your service in advanced so you can reserve one, and if your car is going to be out for a while. They too have a shuttle service to take you where you need to go if you don't get a loaner.
PS. What does the car loaner policy have to do with the manufacturers warranty?
PS. What does the car loaner policy have to do with the manufacturers warranty?
#6
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I don't think the two are connected. Getting a loaner car is kind of like getting a driver's license. It's a privilege and they're not required to give you one. Most (if not all) dealerships will usually offer shuttle service, but that's about it.
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Yeah, loaners have nothing to do with warranties.
No need to bring complaints toward Hyundai for this.
The only makes you can expect free loaners is luxury brands. That's part of the luxury privilege. As for other standard brands, it's a dealer by dealer thing. At those that offer loaners, you can bet you'll pay more for the service even if the loaners are advertised as "free". There's no such thing as "free". You're paying one way or the other.
No need to bring complaints toward Hyundai for this.
The only makes you can expect free loaners is luxury brands. That's part of the luxury privilege. As for other standard brands, it's a dealer by dealer thing. At those that offer loaners, you can bet you'll pay more for the service even if the loaners are advertised as "free". There's no such thing as "free". You're paying one way or the other.
#9
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Yeah, loaners have nothing to do with warranties.
No need to bring complaints toward Hyundai for this.
The only makes you can expect free loaners is luxury brands. That's part of the luxury privilege. As for other standard brands, it's a dealer by dealer thing. At those that offer loaners, you can bet you'll pay more for the service even if the loaners are advertised as "free". There's no such thing as "free". You're paying one way or the other.
No need to bring complaints toward Hyundai for this.
The only makes you can expect free loaners is luxury brands. That's part of the luxury privilege. As for other standard brands, it's a dealer by dealer thing. At those that offer loaners, you can bet you'll pay more for the service even if the loaners are advertised as "free". There's no such thing as "free". You're paying one way or the other.
I got upset also when my friend's jeep had to go in for a week with no rental
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I wonder if you get a loaner then if you take the equus in???
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#10
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Yeah, loaners have nothing to do with warranties.
No need to bring complaints toward Hyundai for this.
The only makes you can expect free loaners is luxury brands. That's part of the luxury privilege. As for other standard brands, it's a dealer by dealer thing. At those that offer loaners, you can bet you'll pay more for the service even if the loaners are advertised as "free". There's no such thing as "free". You're paying one way or the other.
No need to bring complaints toward Hyundai for this.
The only makes you can expect free loaners is luxury brands. That's part of the luxury privilege. As for other standard brands, it's a dealer by dealer thing. At those that offer loaners, you can bet you'll pay more for the service even if the loaners are advertised as "free". There's no such thing as "free". You're paying one way or the other.
#11
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There is a Hyundai dealership not too far from me and I see their loaners all of the time. Not sure what is necessary to get one but they are all over the place. No doubt a dealer specific thing.
Last edited by LexBob2; 11-13-10 at 09:28 AM.
#12
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Yeah, loaners have nothing to do with warranties.
No need to bring complaints toward Hyundai for this.
The only makes you can expect free loaners is luxury brands. That's part of the luxury privilege. As for other standard brands, it's a dealer by dealer thing. At those that offer loaners, you can bet you'll pay more for the service even if the loaners are advertised as "free". There's no such thing as "free". You're paying one way or the other.
No need to bring complaints toward Hyundai for this.
The only makes you can expect free loaners is luxury brands. That's part of the luxury privilege. As for other standard brands, it's a dealer by dealer thing. At those that offer loaners, you can bet you'll pay more for the service even if the loaners are advertised as "free". There's no such thing as "free". You're paying one way or the other.
I can pay $50 or 60 for a oil change somewhere else like a Toyota dealership and rent a car for $14 so I don't have to wait around and come out well ahead over spending a hundred dollars or more at the Lexus dealership to get the free rental if they offer it and nice waiting room.
As for the Hyundai warranty and issues I would do like you did complaining to corporate and would also complain to the dealership about being without a car while they fix the problems, they may work something out like a free oil change or may pay some of your rental car costs or even offer you a dealership rental. It does not hurt to see what they do.
#13
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Based on my experience with Nissan and Mazda, both have never offered me a loaner. One Nissan dealer offers a shuttle (pick up and drop off), the other one does not. The Mazda dealers offered me discounts on a rental for the day but that's about it. However I do know of some further away from me that do offer loaners but I don't see the need to travel so far just to get me a loaner, I can always take the courtesy shuttle and pick up or mass transit, if anything.
#14
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Update: My dad found a dealer that will give him a loaner for one day.
While I am clear about Hyundai's policy and how loaners work, I still think it's a poor set-up. Especially for a company that goes out of their way to brag about how wonderful their warranty is.
Thanks for the above replies.
While I am clear about Hyundai's policy and how loaners work, I still think it's a poor set-up. Especially for a company that goes out of their way to brag about how wonderful their warranty is.
Thanks for the above replies.
#15
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The bottom line is that you get what you pay for. Buy a vehicle from a value brand, and you wont get the perks of a premium brand.
And even with premium brands you're not guaranteed a loaner. Usually loaners are only if you come in for service by appointment (scheduled 2 weeks in advance) and only at the dealership where you purchased the car. If you come in for an emergency repair, you wont get a loaner.
And even with premium brands you're not guaranteed a loaner. Usually loaners are only if you come in for service by appointment (scheduled 2 weeks in advance) and only at the dealership where you purchased the car. If you come in for an emergency repair, you wont get a loaner.