Audi, BMW, Mercedes are tops in China's consumer complaint ranking list
11-30-10, 07:30 AM
#1
Audi, BMW, Mercedes are tops in China's consumer complaint ranking list
Audi A6L first in luxury car complaint ranking list
By Amanda Zheng From Gasgoo.com November 26, 2010
Shanghai November 26 (Gasgoo.com) The Audi A6L was ranked first in the "luxury car complaint ranking list" conducted by China Securities Journal and the car complaints network (vehicle 3.15) during November 18-24. Other luxury cars that made the list include the Mercedes-Benz C-Class, Subaru forester and Jeep Compass, etc..
Shanghai Securities News reported that the Audi A6L had a total of 27 complaint cases during the period with focus on the gearbox, pumps, headlights, insufficient engine oil and other core problems. While up until now, Audi has not yet addressed these problems or issued a recall. The luxury brand sold 150,000 vehicles in the Chinese market in 2009, and is expected to break the 200,000 sales mark this year.
Moreover, the Volvo S Series kicked the Mercedes-Benz S-class out of the top ten with 16 complaints; Great Wall Motors, with 251 complaint cases, surpassed Dongfeng Nissan’s 249 complaints to come in sixth place.
Great Wall Motor got 17 more complaint cases than it did last time due to a slew of quality issues with its Teng Yi C30 car, such as reduction of components, air conditioning and refrigeration problems, occurrence of abnormal sound/shaking ( when the engine is cold), and other common problems.
Below is the "top ten luxury car complaint ranking list" conducted during November 18-24:
1. Audi A6L 27
2. BMW 5 Series 23
3. Audi A4L 20
4. Mercedes-Benz C-Class 19
5. Jeep Compass 18
6. BMW 3 Series 17
7. Mercedes-Benz E-Class 16
8. Volvo S Series 16
9. Crown 15
10. Subaru forester 14
Additionally, Changan Ford, which received 626 complaint cases between November 18th and 24th, took first place on the "top 10 automaker complaint ranking list", followed by Shanghai GM with 459, Geely Auto with 443, Shanghai VW with 409, FAW VW with 336, Great Wall Motor with 251, Dongfeng Nissan with 249, Chery Auto with 233, Souteast Motor with 228 and FAW Toyota with 206.
By Amanda Zheng From Gasgoo.com November 26, 2010
Shanghai November 26 (Gasgoo.com) The Audi A6L was ranked first in the "luxury car complaint ranking list" conducted by China Securities Journal and the car complaints network (vehicle 3.15) during November 18-24. Other luxury cars that made the list include the Mercedes-Benz C-Class, Subaru forester and Jeep Compass, etc..
Shanghai Securities News reported that the Audi A6L had a total of 27 complaint cases during the period with focus on the gearbox, pumps, headlights, insufficient engine oil and other core problems. While up until now, Audi has not yet addressed these problems or issued a recall. The luxury brand sold 150,000 vehicles in the Chinese market in 2009, and is expected to break the 200,000 sales mark this year.
Moreover, the Volvo S Series kicked the Mercedes-Benz S-class out of the top ten with 16 complaints; Great Wall Motors, with 251 complaint cases, surpassed Dongfeng Nissan’s 249 complaints to come in sixth place.
Great Wall Motor got 17 more complaint cases than it did last time due to a slew of quality issues with its Teng Yi C30 car, such as reduction of components, air conditioning and refrigeration problems, occurrence of abnormal sound/shaking ( when the engine is cold), and other common problems.
Below is the "top ten luxury car complaint ranking list" conducted during November 18-24:
1. Audi A6L 27
2. BMW 5 Series 23
3. Audi A4L 20
4. Mercedes-Benz C-Class 19
5. Jeep Compass 18
6. BMW 3 Series 17
7. Mercedes-Benz E-Class 16
8. Volvo S Series 16
9. Crown 15
10. Subaru forester 14
Additionally, Changan Ford, which received 626 complaint cases between November 18th and 24th, took first place on the "top 10 automaker complaint ranking list", followed by Shanghai GM with 459, Geely Auto with 443, Shanghai VW with 409, FAW VW with 336, Great Wall Motor with 251, Dongfeng Nissan with 249, Chery Auto with 233, Souteast Motor with 228 and FAW Toyota with 206.
11-30-10, 10:34 AM
#6
Lexus Fanatic
Mercedes S-classes are quite popular in China and sought after. Premium cars in China as well in the western world come at a cost (and cost includes more than just original purchase price).
11-30-10, 10:41 AM
#7
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I understand the virtues that develop status, but I seriously don't get why quality/reliability doesn't need to go hand and hand with status.
To me, doesn't a status symbol usually equate to being the best? IMO, you can't be the "best" if you're plagued with problems as German cars have been for decades. I don't care how it drives if I can't drive it trouble free.
People still place Mercedes and BMW above Lexus in terms of pure status, which leads me to believe that the perception of status is flawed. Seems like a long history is valued over what is actually the best.
Then again, status is often simply equated to what is the most expensive, which is partly why the Germans lead in this category. A Rolex holds the best status among watches but it doesn't necessarily hold the best time.
To me, doesn't a status symbol usually equate to being the best? IMO, you can't be the "best" if you're plagued with problems as German cars have been for decades. I don't care how it drives if I can't drive it trouble free.
People still place Mercedes and BMW above Lexus in terms of pure status, which leads me to believe that the perception of status is flawed. Seems like a long history is valued over what is actually the best.
Then again, status is often simply equated to what is the most expensive, which is partly why the Germans lead in this category. A Rolex holds the best status among watches but it doesn't necessarily hold the best time.
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11-30-10, 10:56 AM
#8
Racer
I guess to get a real comparison we will have to know how many cars were sold in China by brand.
Do I still place Mercedes and BMW above Lexus? Truthfully, I must say yes. But Lexus is not far behind. I just feel Lexus don't offer enough high premium cars especially coupes. I have been trying my best to keep it on the low but I recently just last week purchase a CL550 with the AMG package of course. But Lexus has nothing in their lineup for me to cross shop with this car.
Back on topic: We need the numbers before we pass judgment.
Do I still place Mercedes and BMW above Lexus? Truthfully, I must say yes. But Lexus is not far behind. I just feel Lexus don't offer enough high premium cars especially coupes. I have been trying my best to keep it on the low but I recently just last week purchase a CL550 with the AMG package of course. But Lexus has nothing in their lineup for me to cross shop with this car.
Back on topic: We need the numbers before we pass judgment.
11-30-10, 12:32 PM
#11
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...insufficient engine oil...
This is a complaint?
I guess owners forgot to purchase the optional "automatic-oil-tank-fill-up" system. Good thing Lexus cars come standard with this feature.
This is a complaint?
I guess owners forgot to purchase the optional "automatic-oil-tank-fill-up" system. Good thing Lexus cars come standard with this feature.
11-30-10, 01:31 PM
#12
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Your oil level shouldn't go down between oil changes (except for an immeasurable minuscule amount).
11-30-10, 04:15 PM
#13
this doesn't surprise me. image is everything, even if the car malfunctions often. keeping and maintaining those vehicles are no problem for political figures, as the government will almost always foot the bill for repairs and maintenance.
11-30-10, 04:21 PM
#14
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That's not normal, thus, it is a valid complaint. The oil should remain at a sufficient level at all times between oil changes. If it doesn't, then there is obviously a problem such as leaking or burning oil.
11-30-10, 04:22 PM
#15
I understand the virtues that develop status, but I seriously don't get why quality/reliability doesn't need to go hand and hand with status.
To me, doesn't a status symbol usually equate to being the best? IMO, you can't be the "best" if you're plagued with problems as German cars have been for decades. I don't care how it drives if I can't drive it trouble free.
People still place Mercedes and BMW above Lexus in terms of pure status, which leads me to believe that the perception of status is flawed. Seems like a long history is valued over what is actually the best.
Then again, status is often simply equated to what is the most expensive, which is partly why the Germans lead in this category. A Rolex holds the best status among watches but it doesn't necessarily hold the best time.
To me, doesn't a status symbol usually equate to being the best? IMO, you can't be the "best" if you're plagued with problems as German cars have been for decades. I don't care how it drives if I can't drive it trouble free.
People still place Mercedes and BMW above Lexus in terms of pure status, which leads me to believe that the perception of status is flawed. Seems like a long history is valued over what is actually the best.
Then again, status is often simply equated to what is the most expensive, which is partly why the Germans lead in this category. A Rolex holds the best status among watches but it doesn't necessarily hold the best time.