Turnten

Hey all! Just dropping off one of the newest articles from Lexus Magazine, Tips from the Service Bay. There are some really great little nuggets of info and helpful tips for Lexus Owners, and I think you'll like it. Let me know your thoughts!

http://drivers.lexus.com/lexusdriver...rvice-Bay.html

LexFather

Very good read.

Tip 2 is correct, my dealer has picked up my car at work before to do work and left a loaner and it really saves time.

mmarshall

Most drivers, of course, have their license already with them, but many don't carry their insurance card wth them. I always have two copies of the insurance card with me.....one in the glove-compartment (with the registration) of my own car, and the other in my wallet, next to my drivers' license, for whatever car I happen to be driving at the moment.....I review and test-drive a lot of new cars, of course.

IS-SV

I especially like Tip 4: Feel free to instruct your dealer.

I do it in a concise fashion in writing, works great for service.

bnizzle87

^I'm with IS-SV. it's not demanding, just a means of jotting down everything you want to get done. it's on record, so the service they're suppose to do is not something else other than what was instructed for.

kitlz

Re Tip 6, my dealer also asks for a major credit card. Last time I was there, a customer needed a loaner. He didn't have a credit card. It wasn't that he forgot it, he told them he didn't have one at all. He said his wife had them. I'm not sure if they had to get a number from her but he got his loaner.

My dealer offers to pick up the car from me (30 miles) but I pass. It's about the only time I get to drive a distance. They also have a lot of NY customers. It's not unusual for them to do it for both service and sales. One thing I'll never forget, my SA told me they had several pick-ups, after 9/11

Fizzboy7

I like all the tips, but I don't like the idea of the dealer driving my car more. I rather take the time to drive to them and back. I also feel it's only fair for them to leave the gas tank level at the same point as when we dropped it off- just as we have to do with the loaners.

chikoo

U fillup the loaners? Nobody here does that.

iRock

iTrader: (12)

Lol y'all don't fill up loaners? They always make it clear to me that it should be where I got it when I return it... I mean if its an 1/8th lower I don't think they would go through all the work to charge u for that... but I don't usually go far (usually home and back 5 miles) so I never put gas

RX_330

Not sure of my local Lexus dealer's policy on filling up loaners as I've always had basic maintenance done at the Toyota dealer. I've never had to do any major services. The Toyota dealer has no policy on filing up loaners. When I briefly worked there, the responsibility was on the service department to fill up the loaners as needed on the company account.

mndaves

I never fill up my loaners. Of course, I've never had one with a full tank either. Usually around half-tank.

Fizzboy7

My dealer always makes it a point to tell me to fill them. However I have a feeling if I returned it w/o, they wouldn't say anything. Usually when I drop off the loaner, the porter gets in it and moves it off to nowhereland. I still rather not cause waves, since this dealer has nice loaners.

TripleL

Excellent read, thanks for sharing.

I always bring a written list when I go to the dealer, even if its just for an Oil Change.

IS-SV

Agreed, a computer-generated Word document (dated) is stored in a subfolder on my computer for easy reference.