Scratched Loaner
12-13-10, 01:35 PM
#1
Scratched Loaner
Hey guys, had to take the car in to Lexus. Got a loaner and it looks like someone backed into it and scratched the rear bumper while doing some xmas shopping. I don't think buffing it out will make much of a difference. Do you guys know if dealership will make me pay for damages? Dealership is newport lexus
Last edited by GTSLEX; 12-13-10 at 01:46 PM.
12-13-10, 01:38 PM
#2
Hey guys, had to take the car in to Lexus. Got a loaner and it looks like someone backed into it and scratched the rear bumper while doing some xmas shopping. I don't think buffing it out will make much of a difference. Do you guys know if dealership will make me pay for damages?
My dealer does a walk around the loaner with me and I sign paperwork with any issues or no issues.
12-13-10, 01:52 PM
#4
My loaner already had some scratches on the bumper, but it was on the other side of where my damage occured. May be I can get away with it.
12-13-10, 02:09 PM
#6
The damage was not severe - a few scratches and some small denting on the drivers side of the rear bumper. The foglight and assy were broken, which was the larger part of the expense.
12-13-10, 02:15 PM
#7
This was a dealership here, so I doubt it's familiar for you. I called the dealership as soon as it happened and they instructed me to call and have a police report filed.
The damage was not severe - a few scratches and some small denting on the drivers side of the rear bumper. The foglight and assy were broken, which was the larger part of the expense.
The damage was not severe - a few scratches and some small denting on the drivers side of the rear bumper. The foglight and assy were broken, which was the larger part of the expense.
wow, the damage on my loaner are not as bad as yours.. The only thing that occured was some deep scratches, but not very large in size. There are just a few 1/2 to 1 inch scratches. on the lower half of the bumper.
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12-13-10, 04:00 PM
#9
Lexus Fanatic
Negotiate on whatever they quote, assuming you are a valued customer.
Some of the loaner cars that I've received at my Lexus dealership were in crap condition (in terms of condition of paint/finish).
Some of the loaner cars that I've received at my Lexus dealership were in crap condition (in terms of condition of paint/finish).
12-13-10, 06:37 PM
#13
you know, just be honest with your SA, call him ahead of time and tell him what happened (that it's backed into, not you ran into something), then bring in the car and see what they do. sometimes honesty goes a long way (and also your relationship with the SA)
12-13-10, 07:32 PM
#14
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They may excuse it if it can mostly be polished out since this is likely not the last time it will see a brush with death (the bumper, not the car overall).
Big Mack
12-13-10, 11:09 PM
#15
I would just bring it back and hope they don't see it, well atleast that the rule here, I live in brooklyn so bumpers are always beat up. Funny i even rented a enterprise rental car and they told me they don't even look at bumpers unless its a big noticeable brush on the bumper. Its a bumper it was meant to be hit!!!!!!!!!!!!!!