1st 7 months of ownership Lexus GS350 vs Genesis........
03-09-11, 07:12 AM
#31
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Interesting to hear from someone who owns two competitive cars. I tend to believe that the Genesis is a quality product. I'd have no problems at all driving one.
This is his own personal experience with the two cars through the same period of ownership... 7 months. I think that's very credible.
This is his own personal experience with the two cars through the same period of ownership... 7 months. I think that's very credible.
03-09-11, 09:06 AM
#33
My dad's 55k mile Veracruz has been falling apart recently. Window moldings peeling off, rood rack finish peeling, door latch crunching, front a-arms popping when turning, and now something with the driveline is shuttering and shaking the car at cruising speed. Hyundai has been promising to send out a factory specialist to meet my dad at the dealer.... for 5 months now. I don't think he's going to be a repeat customer after this.
Here in Europe, my family owned both Toyota and Hyundai dealerships. At least here, focus of both companies (corporate) is radically different. With Toyota, customer satisfaction is #1 priority and 95% of training you go through is for aftersales. With Hyundai they are all about new car sales and dealer gets a lot less support when problems come. It was really night and day difference. You could escalate every tiny problem to the toyota hq and get goodwill warranty for it. You could get seat covers completely replaced on Toyota cost on 2002 Yaris as long as it is before 3 year warranty... for Hyundai, you could never ever get warranty approval for that, especially for cheap car.
Of course, this is in Europe, it might not be like that in the states, but it really is night and day difference.
03-09-11, 11:47 AM
#35
I will agree with one thing the OP has to say... The GS and IS are prone to rattle. Heres a more credible report on the Genesis at 40K miles, and I'm sure C&D has put a few more miles on this car since the article was published. Hyundai is moving up, but they still have a ways to go. As i've said before, its the name that is hurting them the most. http://www.caranddriver.com/reviews/...ad_test_update
03-09-11, 12:19 PM
#36
Lexus Fanatic
Yes, the IS and GS are supposedly rattle-prone. But I know that cars rated as average and below (like most GM, Chrysler, BMW, pre-08 MB cars for example) have issues and warranty repairs considerably more serious than rattles. Examples of more serious stuff (versus rattles) includes fuel pumps, brake light assemblies, electrical problems, oil leaks, power steering pump failures, differential howling, etc.
My personal experience with Lexus IS (2007 sport pkg) is 2 TSIB's, 4 recalls and zero defects/rattles so far. During the TSIB/recall visit, I've enjoyed 1st class service, Lexus loaner cars, gas fillups, car washes and recently a $500 Visa gift card.
From reliability data that I've read most Hyundai's in recent years are rated above average in reliability and therefore are in good company in this department (including Honda, Acura, Toyota, Lexus, Subaru), well done.
My personal experience with Lexus IS (2007 sport pkg) is 2 TSIB's, 4 recalls and zero defects/rattles so far. During the TSIB/recall visit, I've enjoyed 1st class service, Lexus loaner cars, gas fillups, car washes and recently a $500 Visa gift card.
From reliability data that I've read most Hyundai's in recent years are rated above average in reliability and therefore are in good company in this department (including Honda, Acura, Toyota, Lexus, Subaru), well done.
Last edited by IS-SV; 03-09-11 at 12:26 PM.
03-09-11, 12:34 PM
#37
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I think a 2-3 year old Genesis will make a great choice for a 25K budget. You get a luxurious ride and great styling for around the same price as an Accord or Camry. Hyundai has made great stride in the past 3 years and they're definitely on the up and up.
03-09-11, 02:01 PM
#38
Lexus Fanatic
RX competitor eh? Main problem there is dealer service, i saw people complaining on Genesis forums that a lot of dealers are not up to the par... But you know, it is not only dealer issue, it is corporate that needs to solve that issue.
Here in Europe, my family owned both Toyota and Hyundai dealerships. At least here, focus of both companies (corporate) is radically different. With Toyota, customer satisfaction is #1 priority and 95% of training you go through is for aftersales. With Hyundai they are all about new car sales and dealer gets a lot less support when problems come. It was really night and day difference. You could escalate every tiny problem to the toyota hq and get goodwill warranty for it. You could get seat covers completely replaced on Toyota cost on 2002 Yaris as long as it is before 3 year warranty... for Hyundai, you could never ever get warranty approval for that, especially for cheap car.
Of course, this is in Europe, it might not be like that in the states, but it really is night and day difference.
Here in Europe, my family owned both Toyota and Hyundai dealerships. At least here, focus of both companies (corporate) is radically different. With Toyota, customer satisfaction is #1 priority and 95% of training you go through is for aftersales. With Hyundai they are all about new car sales and dealer gets a lot less support when problems come. It was really night and day difference. You could escalate every tiny problem to the toyota hq and get goodwill warranty for it. You could get seat covers completely replaced on Toyota cost on 2002 Yaris as long as it is before 3 year warranty... for Hyundai, you could never ever get warranty approval for that, especially for cheap car.
Of course, this is in Europe, it might not be like that in the states, but it really is night and day difference.
03-09-11, 03:57 PM
#40
Lexus Champion
03-09-11, 04:25 PM
#41
i am not sure what does that mean, check fizzboys post and dealer/corp not doing anything about issues the car has.
what does that have to do with how often you go to the dealer for oil change? oil change is never the issue.
what does that have to do with how often you go to the dealer for oil change? oil change is never the issue.
03-09-11, 05:39 PM
#42
Always interesting to hear how these things are aging, the paralells between the genesis/equus & GS/LS are fairly persistant. Does it look to have the long term longevity of the early series LS from good engineering? Or did you buy it with a shorter term view?
03-09-11, 06:14 PM
#43
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yes, service isn't about when things go right, it's about when things go wrong!
a relationship can be made or broken at those times.
my lexus dealer did it right, or then made it right.
a relationship can be made or broken at those times.
my lexus dealer did it right, or then made it right.
03-09-11, 06:43 PM
#44
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03-09-11, 06:44 PM
#45
Thanks this well help my dad out....he wants the GS350 but has had one eye on the Genesis Sedan for a while now lol. He's still not sold "because of the name", and yeah it won't be worth as much in 3 years...but he's not realizing it has a 10 year/100k warranty and he usually keeps his cars till they don't drive anymore haha