-->> my Lexus ISF has been in for 1 service appointment 74 days! <<---
02-22-12 | 01:10 AM
#151
So let us get this right. B/C of this one example, shared on the internet, where we don't know the other side of the story is why Lexus days at being #1 at customer service is gone and they are like BMW/Benz of the 1980s?
One car, one thread?
There have always been upset customers at Lexus and bad experiences. This is one of them. To completely write them off based on one story in the internet is really jumping to conclusions rarely seen.
It is very unfortunate what the owner is going through and I believe he said his days with a Toyota product are done. Lexus is aware of the issue, surely aware of this thread and surely with all their experience with customer satisfaction has maybe written this experience off as one they can't recover from. This is just a bad experience, for everyone involved. I feel bad the OP is not satisfied and has encountered all these issues.
There are countless good news stories here on the internet and not mentioned. I think most will still bet on Lexus in regards to customer service and not against them.
One car, one thread?
There have always been upset customers at Lexus and bad experiences. This is one of them. To completely write them off based on one story in the internet is really jumping to conclusions rarely seen.
It is very unfortunate what the owner is going through and I believe he said his days with a Toyota product are done. Lexus is aware of the issue, surely aware of this thread and surely with all their experience with customer satisfaction has maybe written this experience off as one they can't recover from. This is just a bad experience, for everyone involved. I feel bad the OP is not satisfied and has encountered all these issues.
There are countless good news stories here on the internet and not mentioned. I think most will still bet on Lexus in regards to customer service and not against them.
To the OP As i stated earlier I feel really bad that you have encountered this. There is no such a thing as a perfect car company.
02-22-12 | 06:22 AM
#152
Racer
Joined: Dec 2006
Posts: 1,724
Likes: 168
From: Nebraska
UCrazyKid, I feel sorry that you are in this situation.
HOWEVER,
You have never posted the dealership name so we can double check to see if this is REAL. I am not saying you made up the story or anything BUT I do NOT trust people easy before knowing the other side of the story. You mentioned that the dealership is great (beside being slow) then you should praise them for their good effort since they deserve it, don't you think so?
So, if you choose not the disclose the dealership name so the CL's detectors can verify the story then I will not believe any of these, except U R just 1 Crazy Kid.
HOWEVER,
You have never posted the dealership name so we can double check to see if this is REAL. I am not saying you made up the story or anything BUT I do NOT trust people easy before knowing the other side of the story. You mentioned that the dealership is great (beside being slow) then you should praise them for their good effort since they deserve it, don't you think so?
So, if you choose not the disclose the dealership name so the CL's detectors can verify the story then I will not believe any of these, except U R just 1 Crazy Kid.
02-22-12 | 08:10 AM
#153
UCrazyKid, I feel sorry that you are in this situation.
HOWEVER,
You have never posted the dealership name so we can double check to see if this is REAL. I am not saying you made up the story or anything BUT I do NOT trust people easy before knowing the other side of the story. You mentioned that the dealership is great (beside being slow) then you should praise them for their good effort since they deserve it, don't you think so?
So, if you choose not the disclose the dealership name so the CL's detectors can verify the story then I will not believe any of these, except U R just 1 Crazy Kid.
HOWEVER,
You have never posted the dealership name so we can double check to see if this is REAL. I am not saying you made up the story or anything BUT I do NOT trust people easy before knowing the other side of the story. You mentioned that the dealership is great (beside being slow) then you should praise them for their good effort since they deserve it, don't you think so?
So, if you choose not the disclose the dealership name so the CL's detectors can verify the story then I will not believe any of these, except U R just 1 Crazy Kid.
02-22-12 | 09:32 AM
#154
UCrazyKid, I feel sorry that you are in this situation.
HOWEVER,
You have never posted the dealership name so we can double check to see if this is REAL. I am not saying you made up the story or anything BUT I do NOT trust people easy before knowing the other side of the story. You mentioned that the dealership is great (beside being slow) then you should praise them for their good effort since they deserve it, don't you think so?
So, if you choose not the disclose the dealership name so the CL's detectors can verify the story then I will not believe any of these, except U R just 1 Crazy Kid.
HOWEVER,
You have never posted the dealership name so we can double check to see if this is REAL. I am not saying you made up the story or anything BUT I do NOT trust people easy before knowing the other side of the story. You mentioned that the dealership is great (beside being slow) then you should praise them for their good effort since they deserve it, don't you think so?
So, if you choose not the disclose the dealership name so the CL's detectors can verify the story then I will not believe any of these, except U R just 1 Crazy Kid.
I called him out also on naming that dealership, but he feels it fair for them not to get beat up.
02-22-12 | 09:44 AM
#155
Thread Starter
Lexus Test Driver
Joined: Jun 2008
Posts: 1,109
Likes: 39
From: Barrington, IL
I have shared the dealership name with those that have politely asked via PM.
A complete stranger calling me out as a liar and that the entire situation is fabricated is incredibly insulting and completely out of line.
A complete stranger calling me out as a liar and that the entire situation is fabricated is incredibly insulting and completely out of line.
02-22-12 | 10:18 AM
#156
Lexus Connoisseur
Joined: Mar 2001
Posts: 19,802
Likes: 534
From: USA
You all are not going to believe this. The latest FAIL by Lexus.
After 26 business days of waiting for my buy back offer (I was told it would be 7-10), and 5 un-returned phone calls to my "case manager" the only point of contact I was given, I get my offer.
Are you ready for this? $32,381.
Yes, you read that right. For my car with 32,660 miles on it, 16,000 of which while I have lived with them trying to fix the problem with my car. They have offered me $10,000 below blue book value, $7,000 below what I could walk into any dealer and get on trade in for it.
I am not even kidding. After months of waiting for them to make a decision and a month more to get there offer and it is a complete joke that no one would ever take.
Lexus is forcing this to go to court. They have no customer service. I am done with Toyota Motors and their products.
After 26 business days of waiting for my buy back offer (I was told it would be 7-10), and 5 un-returned phone calls to my "case manager" the only point of contact I was given, I get my offer.
Are you ready for this? $32,381.
Yes, you read that right. For my car with 32,660 miles on it, 16,000 of which while I have lived with them trying to fix the problem with my car. They have offered me $10,000 below blue book value, $7,000 below what I could walk into any dealer and get on trade in for it.
I am not even kidding. After months of waiting for them to make a decision and a month more to get there offer and it is a complete joke that no one would ever take.
Lexus is forcing this to go to court. They have no customer service. I am done with Toyota Motors and their products.
02-22-12 | 01:17 PM
#158
I was at Lexus the other day shopping for an RX with my sister and I stand by my word when I say that their customer service beat Audi and Mercedes that same day. The difference was night and day. Truly unfortunate for the OP to have to go through this. I am sure in time this will all be gone with the wind. For the time being though, it is a nail biter.
02-22-12 | 02:23 PM
#159
Racer
Joined: Dec 2006
Posts: 1,724
Likes: 168
From: Nebraska
I don't call you a liar or your story is untrue, I just want to find out the other side of the story. Is there something hidden that we don't know. We now know that you bought it Used Privately at 8k miles. is there something not right that caused the previous owner to sell it at 8k miles? We don't know and you did not tell us (well, you are not obligated to tell us anything though....).
This is a big job to fix your ISF so if the dealer got it done right, you should give them credits for doing that. This is why we want to know the dealer name, not to blast them but to praise them instead.
Again, I feel sorry that you have to go through this.
03-14-12 | 08:55 PM
#161
LOL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can I put this in my sig, kikcaffine?
03-14-12 | 09:25 PM
#162
Lexus Fanatic
Joined: Sep 2007
Posts: 22,608
Likes: 102
From: Waiting for next track day
UCrazyKid, I feel sorry that you are in this situation.
HOWEVER,
You have never posted the dealership name so we can double check to see if this is REAL. I am not saying you made up the story or anything BUT I do NOT trust people easy before knowing the other side of the story. You mentioned that the dealership is great (beside being slow) then you should praise them for their good effort since they deserve it, don't you think so?
So, if you choose not the disclose the dealership name so the CL's detectors can verify the story then I will not believe any of these, except U R just 1 Crazy Kid.
HOWEVER,
You have never posted the dealership name so we can double check to see if this is REAL. I am not saying you made up the story or anything BUT I do NOT trust people easy before knowing the other side of the story. You mentioned that the dealership is great (beside being slow) then you should praise them for their good effort since they deserve it, don't you think so?
So, if you choose not the disclose the dealership name so the CL's detectors can verify the story then I will not believe any of these, except U R just 1 Crazy Kid.
Why on earth would anyone just make up something like this ?? He is here for advice and support. Give the guy some credit and be positive.
03-14-12 | 11:17 PM
#163
UCrazyKid,
I don't call you a liar or your story is untrue, I just want to find out the other side of the story. Is there something hidden that we don't know. We now know that you bought it Used Privately at 8k miles. is there something not right that caused the previous owner to sell it at 8k miles? We don't know and you did not tell us (well, you are not obligated to tell us anything though....).
This is a big job to fix your ISF so if the dealer got it done right, you should give them credits for doing that. This is why we want to know the dealer name, not to blast them but to praise them instead.
Again, I feel sorry that you have to go through this.
I don't call you a liar or your story is untrue, I just want to find out the other side of the story. Is there something hidden that we don't know. We now know that you bought it Used Privately at 8k miles. is there something not right that caused the previous owner to sell it at 8k miles? We don't know and you did not tell us (well, you are not obligated to tell us anything though....).
This is a big job to fix your ISF so if the dealer got it done right, you should give them credits for doing that. This is why we want to know the dealer name, not to blast them but to praise them instead.
Again, I feel sorry that you have to go through this.
Like you even said, he's not obligated to tell us anything.
Leave it at that
03-15-12 | 08:07 AM
#164
I agree one bad situation does not mean the car company has horrible costumer service.
When I owned my IS back in 06/07. I had a $750 voucher off the purchase of a new Lexus Vehicle. When I bought my IS I forgot to use this voucher. 3 months later I realized I forgot so I called up Lexus and they sent me a $750 check in the mail. For me Lexus NA has been great to me.
When I owned my IS back in 06/07. I had a $750 voucher off the purchase of a new Lexus Vehicle. When I bought my IS I forgot to use this voucher. 3 months later I realized I forgot so I called up Lexus and they sent me a $750 check in the mail. For me Lexus NA has been great to me.
03-15-12 | 01:49 PM
#165
Driver School Candidate
Joined: Feb 2012
Posts: 27
Likes: 0
From: Bay Area, CA
I'm the guy that started the thread about the C-63 that needed major repair work. Although I sympathize with your story and feel that you could have been treated fairly better, I still feel that Lexus customer satisfaction and dealer assistance is far better than the Mercedes, only so far as taking care of things that should be compensated to the customer. It is not through science or poll's, but thru a consensus of folks who often say that Mercedes has more problems per 100 vehicles than Lexus has.
I beleive that this is an isolated incodent, and although could happen to any one of us, the possiblility of outcomes can differ dramatically.
I beleive that this is an isolated incodent, and although could happen to any one of us, the possiblility of outcomes can differ dramatically.