-->> my Lexus ISF has been in for 1 service appointment 74 days! <<---
01-03-12, 05:05 PM
#76
I knew it, it was too good to be true. The car is not ready today. Supposedly it spent most of the day with the detailers and they have not yet addressed the squealing rear brakes. It's only been 112 days, when would they have had time to work on the brakes? (sarcasm). Supposedly there is a new part number for the rear pads, they are going to try those and see if they reduce the noise.
We'll try again tomorrow.
We'll try again tomorrow.
Have you attempted anything with corporate?
01-03-12, 07:10 PM
#77
Lexus Test Driver
Thread Starter
Lexus is waiting for you to pick up the car, so they can avoid taking responsibility unless the repair is bad. They will say - yes it was a long wait, but you have the car back now so there is nothing they can do.
I will be very surprised if you hear from Lexus before you get the car back. I have seen this before.
I will be very surprised if you hear from Lexus before you get the car back. I have seen this before.
01-03-12, 07:11 PM
#78
Lexus Test Driver
Thread Starter
01-03-12, 07:37 PM
#79
01-04-12, 11:55 AM
#80
Lexus Connoisseur
Did you buy this car new or used? I don't recall if mentioned this in the past.
01-04-12, 01:22 PM
#81
Lexus Test Driver
Thread Starter
I tried to pick up the car today. Went on a test drive, motor/transmission feel good, alignment is spot on. But under panels are loose, the service order is different than the original and is missing my complaints re: the engine and squealing brakes and shows closed Dec. 31 even though they were just putting brakes on it today, Jan 4th.
Frustrated
01-04-12, 02:26 PM
#84
Lexus Test Driver
Thread Starter
I contacted him, called directly and left a voice mail with phone number and email address., I have received NO reply.
No, car is still at dealer. I have a written demand to the dealer regarding completing the work and requesting additional information in the final invoice as well as an accurate completion date. I have another call to 800-25 LEXUS regarding my concern of NO compensation being offered, and my factory warranty running out prior to the buyback claim being resolved. At least they should extend the warranty the 113 days (and counting) that the car was out of service, for this ONE issue.
No, car is still at dealer. I have a written demand to the dealer regarding completing the work and requesting additional information in the final invoice as well as an accurate completion date. I have another call to 800-25 LEXUS regarding my concern of NO compensation being offered, and my factory warranty running out prior to the buyback claim being resolved. At least they should extend the warranty the 113 days (and counting) that the car was out of service, for this ONE issue.
01-04-12, 03:12 PM
#85
I contacted him, called directly and left a voice mail with phone number and email address., I have received NO reply.
No, car is still at dealer. I have a written demand to the dealer regarding completing the work and requesting additional information in the final invoice as well as an accurate completion date. I have another call to 800-25 LEXUS regarding my concern of NO compensation being offered, and my factory warranty running out prior to the buyback claim being resolved. At least they should extend the warranty the 113 days (and counting) that the car was out of service, for this ONE issue.
No, car is still at dealer. I have a written demand to the dealer regarding completing the work and requesting additional information in the final invoice as well as an accurate completion date. I have another call to 800-25 LEXUS regarding my concern of NO compensation being offered, and my factory warranty running out prior to the buyback claim being resolved. At least they should extend the warranty the 113 days (and counting) that the car was out of service, for this ONE issue.
In fact I would demand it.That's the least they should do.
Me.I'd fight for a buy back as I wouldn't trust the repair over the long haul but a warranty would help.
01-05-12, 08:52 AM
#87
Lexus Test Driver
Thread Starter
Unfortunately I already bought an 8/100K platinum no deductible warranty myself in Feb when I lost faith in their ability to address the problem after 2 tries and 24 days out of service. No one has yet to offer to reimburse me for the warranty I already purchased. No offer of free or reduced cost service, nothing, nada.
01-05-12, 03:37 PM
#88
Lexus Connoisseur
No, car is still at dealer. I have a written demand to the dealer regarding completing the work and requesting additional information in the final invoice as well as an accurate completion date. I have another call to 800-25 LEXUS regarding my concern of NO compensation being offered, and my factory warranty running out prior to the buyback claim being resolved. At least they should extend the warranty the 113 days (and counting) that the car was out of service, for this ONE issue.
01-05-12, 04:17 PM
#89
Lexus Test Driver
Thread Starter
01-05-12, 04:53 PM
#90
I think Lexus is really failing here. I can't imagine what would happen if Autoblog did a story on this.
There was a guy on the BMW board who had an engine problem the week before Christmas. BMW authorized a whole engine replacement (Long-block) and expedited the engine shipping. In 2.5 weeks the guy was back on the road with a brand new engine. Plus they shipped original engine back to BMW for diagnosis of what went wrong.
There was a guy on the BMW board who had an engine problem the week before Christmas. BMW authorized a whole engine replacement (Long-block) and expedited the engine shipping. In 2.5 weeks the guy was back on the road with a brand new engine. Plus they shipped original engine back to BMW for diagnosis of what went wrong.