Had the worst customer service experience in my life at Bell Lexus in Phoenix AZ
07-10-12, 06:08 AM
#152
.......This is something that is becoming more common at these dealerships nowadays and we as a community should discuss this and try to be as vocal as possible to stop dealerships from thinking they can simply treat customers like this and think they can tell you to go away because it not easy addressing the issue and/or the damage that has been done to a customers private property
Make both aware you're prepared to do this.
Complain to Lexus Customer Services/Corporate, and in your case specifically, I'd be wanting some form of goodwill beyond replacing the whindscreen and resolving the initial problem.
Next service done free of charge or whatever would be suitable compensation for the 600 odd miles added.
The more issues dealers try to wash their hands of, the more you should all be complaining to Lexus directly, so they can apply pressure on the franchisees, especially if their actions are causing the brand name to be brought into disrepute.
This Bells sounds like a bunch of bell-ends, and would be more suited to running a Taco Bell franchise instead of one selling luxury cars of up to $130K
Whilst the community idea is a good one, there's more owners who never venture near forums, so they're unlikely to be aware of rogue dealers, or ones where members have had problems with. On top of that, there's the element of if they haven't had any issue with the dealer, then that owner's issue/complaint is a one-off.
The old adage of "your can't please all of the people all of the time" would be deemed apt in such instances.
I hope Lexus come/came through for you and done enough to make you retain your custom.
07-10-12, 06:49 AM
#153
Lexus corporate was pathetic in my case. They just kept repeating there's nothing we can do, there's nothing we can do. When I would make a good point the rep would just sit silently on the phone as he was a machine or recording. Unless the problem is directly with their car, they cant do anything. They can call service manager but whatever the manager says goes . Although I hope to never have to be in the situation where I need to contact Lexus corporate, this experience really left a bad taste in my mouth. They seemed so weak
You need to/should have escalate(d) the call to someone within Coroprate further up the food chain, as you are/were getting nowhere with the frontline foot soldiers.
07-10-12, 07:48 AM
#154
http://lexus2.custhelp.com/app/ask
http://www.lexus-global.com/about_le...l#customerCare - pay attention to the name at the end of the video.
Toyota Motor Sales, U.S.A., Inc. (TMS)
19001 South Western Avenue
Torrance, CA 90501
Toyota Corporate Communications
Mike Michels (310) 468-7730 V.P. Communications
Toyota Business and Field Communications
Media inquiries focusing on corporate communications.
Celeste Migliore (310) 468-4491 National Manager, Business and Field Communications
Toyota Corporate and Business Communications
Media inquiries regarding, but not limited to, sales, corporate and policy issues, non-automotive products, legal issues, dealer network, distribution, Toyota Logistics Services, port operations, Toyota Certified Used Vehicles, and legal, trade and diversity issues.
Celeste Migliore (310) 468-4491 National Manager, Business and Field Communications
Carly Schaffner (310) 468-6976 Media Relations Specialist
General News Media Line (310) 468-5297
Toyota Public Affairs Washington
601 Thirteenth Street N.W., Suite 910 South
Washington, D.C. 20005
Media inquiries regarding government, legislative and regulatory affairs, including environmental and energy policy, safety policy, international trade policy, and other governmental activity as it affects Toyota's business affairs in the U.S.
Martha Voss (202) 463-6834 National Manager, Public Affairs, Washington
Ed Lewis (202) 463-6828 National Manager, Strategic Communications & Media Relations
Toyota Field PR Operations
Media inquiries focusing on regional sales, dealer information, test vehicles and auto shows.
Celeste Migliore (310) 468-4491 National Manager, Business and Field Communications
Toyota Midwest Public Affairs
1155 Brewery Park, Suite 260
Detroit, MI 48207
Curt McAllister (313) 259-2004 Midwest Public Relations Manager
Mona Richard (313) 259-2004 Public Relations Administrator, Midwest
Toyota Northeast Public Affairs
1270 Avenue of the Americas, Suite 1800
New York, NY 10020
Wade Hoyt (212) 644-3424 Manager, Northeast Public Relations
Antoinette Arianna (212) 644-3424 PR Administrative Assistant, Northeast
Toyota Southeast Public Affairs
801 Brickell Avenue, Suite 2340
Miami, FL 33131
**** Kelley (305) 375-8090 Manager, Southeast Public Relations
Bonnie Jeyam (305) 375-8090 PR Administrative Assistant, Southeast
Gulf States Area Public Affairs
Hopkins & Associates
650 Exposition Avenue
Dallas, TX 75226
Hopkins & Associates
11200 Westheimer, Suite 906
Houston, TX 77042
Clyde Hopkins (214) 828-0066 Meagan Stangle (713) 243-8879
Marilyn Pippin (214) 828-0066 Marcia Smith (713) 243-8845
Northwest Area Public Affairs
Michael Dobrin Public Relations
1050 Marina Village Pkwy, Suite 101
Alameda, CA 94501
Michael Dobrin Public Relations
2133 Third Avenue, Suite 105
Seattle, WA 98121
Michael Dobrin (510) 865-8005 (206) 269-1010
Catherine Dobrin (510) 865-8005 (206) 269-1010
Rocky Mountains/Southwest Public Affairs
Walker Agency
3240 East Union Hills Drive, Suite 137
Phoenix, AZ 85050-2629
Pete Walker (602) 569-0340
Mike Walker (602) 569-0340
Product and Brand Communications
Toyota/Scion Communications
Media inquiries focusing on Toyota/Scion vehicles including environmental, auto shows, technical information, parts and services, alternative fuel vehicles, marketing, advertising and awards.
Joe Tetherow (310) 468-4727 National Manager, Toyota Division Communications
Toyota Division Communications
Media inquiries focusing on Toyota vehicles including environmental, auto shows, technical information, parts and services, alternative fuel vehicles, marketing, advertising and awards.
Greg Thome (310) 468-3279 Toyota Division Communications Manager
Sam Butto (310) 468-7728 Senior Product Communications Specialist (Trucks/SUV)
Moe Durand (714) 889-9908 Specialist, Product Communications
Sona Iliffe-Moon (310) 468-6721 Toyota Marketing Communications Strategist
Lexus Communications
Media inquiries focusing on Lexus vehicles including environmental, auto shows, technical information, parts and services, alternative fuel vehicles, marketing advertising and awards.
Michael Kroll (310) 468-4782 National Lexus PR Manager
Nancy Hubbell (310) 468-7633 Lexus Lifestyle and Philanthropy Communications Manager
Allison Takahashi (310) 468-5315 Lexus Public Relations Specialist
Bill Kwong (310) 468-3764 Lexus Public Relations Specialist
Toyota Motor North America, Inc. (TMA)
601 Lexington Avenue, 49th Floor
New York, NY 10022
Media inquiries regarding Toyota's North American operations, including investments, philanthropy, the Toyota USA Foundation, corporate advertising and diversity in addition to Toyota Motor Corporation and investor relations.
Steven Curtis (310) 468-7756 Corporate Manager, Corporate Communications
Javier Moreno (212) 715-7469 Specialist, Corporate Communications
Zoe Zeigler (212) 715-7492 Specialist, Corporate Communications
I'm trying to find the corporate e-mail addresses, but in the meantime, that should suffice to get the ball rolling, and Bell's attitude readjusted.
07-10-12, 08:02 AM
#155
http://www.lead411.com/company_Lexus...ed_419960.html
If you're signed up to LinkedIn, then you may get more info.
At least there's a phone number, which might get the President's secretary, who could provide you with an e-mail address for him or the person in the video linked above.
If you're signed up to LinkedIn, then you may get more info.
At least there's a phone number, which might get the President's secretary, who could provide you with an e-mail address for him or the person in the video linked above.
07-23-12, 10:41 AM
#156
07-30-12, 07:49 PM
#161
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10-11-12, 12:42 PM
#162
Lexus Champion
10-11-12, 02:39 PM
#163
Lexus Fanatic
Thread Starter
turns out I had a bad driveshaft and a bad set of tires. This is what made it so confusing. It would shake with the stocks because the driveshaft . Then when we replaced the part it only shakes with the 22's. The tech put the car in the air and put it in drive and I could clearly see the tread on both rear tires moving left and right. I will never buy Pirellis again. I am a Michelin man for life. Its the only brand I have never had to rebalance or had any issues with. I can afford them so I really have no excuse.
10-11-12, 02:42 PM
#164
Lexus Fanatic
Thread Starter
Thanks for checking on mr. I had the problem resolved then posted a glowing review for Scottsdale Lexus who spent the time on the car and did the Lexus quality evaluation. I hate Bell Lexus with a passion and will bash them forever. I had a guy who bought my GS call me and say that they almost refused him at Arrowhead Lexus because he was driving my old car. He had to prove he owned it and wasnt trying to bring it in for me. The funny thing is I have not owned the GS for 2 years. The guy who contacted me was the third owner. I think my complaint brought crap down from corporate so they are pissed at me. I LOVE IT!!
10-11-12, 03:39 PM
#165
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Thanks for checking on mr. I had the problem resolved then posted a glowing review for Scottsdale Lexus who spent the time on the car and did the Lexus quality evaluation. I hate Bell Lexus with a passion and will bash them forever. I had a guy who bought my GS call me and say that they almost refused him at Arrowhead Lexus because he was driving my old car. He had to prove he owned it and wasnt trying to bring it in for me. The funny thing is I have not owned the GS for 2 years. The guy who contacted me was the third owner. I think my complaint brought crap down from corporate so they are pissed at me. I LOVE IT!!