Lexus Ranks Highest of Any Luxury Brand in 2012 J.D. Power and Associates CSI Study
03-14-12 | 08:46 AM
#1
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Lexus Ranks Highest of Any Luxury Brand in 2012 J.D. Power and Associates CSI Study
http://pressroom.toyota.com/releases...+csi+study.htm
4TH year in a row and a record 15th time
4TH year in a row and a record 15th time
Lexus Ranks Highest of Any Luxury Brand in 2012 J.D. Power and Associates CSI Study
TORRANCE, Calif. (March 14, 2012) – Lexus ranked highest in customer satisfaction among luxury brands in the J.D. Power and Associates 2012 Customer Service Index (CSI) StudySM for the fourth consecutive year. Lexus achieved an overall CSI score of 861 on a 1,000-point scale, 15 points above the segment average and the highest numerical score in the study, regardless of segment.
“Lexus dealers continue to raise the bar in delivering on the promise of industry-leading customer satisfaction,” said Mark Templin, Lexus group vice president and general manager. “We are thrilled that their tireless efforts at exceeding customer expectations resulted in Lexus being the highest ranked brand in CSI for the 15th time, more than any other manufacturer.”*
The 2012 CSI Study is based on responses from owners and lessees of 2007 to 2011 model-year vehicles. The study was fielded from October through December 2011. Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study from 1991-1995, 1997-2001, 2006, and 2009-2012.
*Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study in 2012, 2011, 2010, 2009, 2006, 2001, 2000, 1999, 1998, 1997, 1995, 1994, 1993, 1992 and 1991 (tie).
TORRANCE, Calif. (March 14, 2012) – Lexus ranked highest in customer satisfaction among luxury brands in the J.D. Power and Associates 2012 Customer Service Index (CSI) StudySM for the fourth consecutive year. Lexus achieved an overall CSI score of 861 on a 1,000-point scale, 15 points above the segment average and the highest numerical score in the study, regardless of segment.
“Lexus dealers continue to raise the bar in delivering on the promise of industry-leading customer satisfaction,” said Mark Templin, Lexus group vice president and general manager. “We are thrilled that their tireless efforts at exceeding customer expectations resulted in Lexus being the highest ranked brand in CSI for the 15th time, more than any other manufacturer.”*
The 2012 CSI Study is based on responses from owners and lessees of 2007 to 2011 model-year vehicles. The study was fielded from October through December 2011. Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study from 1991-1995, 1997-2001, 2006, and 2009-2012.
*Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study in 2012, 2011, 2010, 2009, 2006, 2001, 2000, 1999, 1998, 1997, 1995, 1994, 1993, 1992 and 1991 (tie).
03-14-12 | 08:19 PM
#6
Lexus Fanatic
Joined: Sep 2007
Posts: 22,608
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From: Waiting for next track day
I love to read stuff like this. It makes me even more proud of my LS and GS. (I just hate Bell Lexus) Lexus as a brand has made me proud for years and I know they will continue to do so.
I recently had a very bad dealership experience and it turned me off to Lexus for a little there. I was actually at a dealership in Scttsdale this last weekend test driving the 7 series. Its a very very nice car but I know as soon as it gave me crap ( most likely would) I would regret getting the car. I had to stop myself I remind myself that its not Lexus,its crappy Bell Lexus in Phoenix AZ. Lexus didnt do much to help at all but Im not leaving the brand......at least not now.
I recently had a very bad dealership experience and it turned me off to Lexus for a little there. I was actually at a dealership in Scttsdale this last weekend test driving the 7 series. Its a very very nice car but I know as soon as it gave me crap ( most likely would) I would regret getting the car. I had to stop myself I remind myself that its not Lexus,its crappy Bell Lexus in Phoenix AZ. Lexus didnt do much to help at all but Im not leaving the brand......at least not now.
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03-15-12 | 07:41 AM
#9
03-15-12 | 11:37 AM
#10
CL Editor
Joined: Jun 2011
Posts: 273
Likes: 1
JD Power Ranks Lexus #1 in Customer Satisfaction
Read it here: JD Power Ranks Lexus #1 in Customer Satisfaction
The is the fourth year in a row for Lexus, bringing their total number of customer satisfaction awards to a whopping 15. Apparently, Lexus dealers are doing alright by their customers. Good to hear.
The is the fourth year in a row for Lexus, bringing their total number of customer satisfaction awards to a whopping 15. Apparently, Lexus dealers are doing alright by their customers. Good to hear.
03-16-12 | 11:17 AM
#12
to LexusI love to read stuff like this. It makes me even more proud of my LS and GS. (I just hate Bell Lexus) Lexus as a brand has made me proud for years and I know they will continue to do so.
I recently had a very bad dealership experience and it turned me off to Lexus for a little there. I was actually at a dealership in Scttsdale this last weekend test driving the 7 series. Its a very very nice car but I know as soon as it gave me crap ( most likely would) I would regret getting the car. I had to stop myself I remind myself that its not Lexus,its crappy Bell Lexus in Phoenix AZ. Lexus didnt do much to help at all but Im not leaving the brand......at least not now.
I recently had a very bad dealership experience and it turned me off to Lexus for a little there. I was actually at a dealership in Scttsdale this last weekend test driving the 7 series. Its a very very nice car but I know as soon as it gave me crap ( most likely would) I would regret getting the car. I had to stop myself I remind myself that its not Lexus,its crappy Bell Lexus in Phoenix AZ. Lexus didnt do much to help at all but Im not leaving the brand......at least not now.
for having patience
