AndyT1

What is a good email/phone #/person at Lexus corporate to forward complaints to with regards to local dealers?
The dealership in question - their mechanics scratched my mom's IS250 during an oil change. (This is the second time in 4 years) Then when the car was fixed - it turns out they send it out to another body shop, NOT their in house collision center, and upon return the car had body damage to another area...

Thanks!

Hoovey689

iTrader: (16)

1-800-25-LEXUS (1-800-255-3987)

http://www.lexus.com/contact/

rominl

iTrader: (4)

sorry to hear, but pretty much that's the only channel

do try. when i had problems, i emailed and i did hear back

mmarshall

Peggy Turner is listed as Lexus Vice President of Customer Service

Her listed phone and address, though, seems to be the same as that of all the Lexus VPs....so it is probably not a direct number to her.

1-310-468-4000

19001 S. Western Ave.

Torrence, CA 90501

http://www.autonews.com/section/executiveguide

Allen K

iTrader: (4)

Most companies respond quickly to comments on social media too

AndyT1

Thank you! Haven't thought of the social media aspect.

jim01864

Same thing happened to me last week on brand new car that i brought in for 5000K initial service... dented front fender and scratch along side...
Did you get anywhere with complaint ?

katekebo

Some companies (for example GM) actually have an official member on their brand's forum and responds in person to complaints, but not Toyota / Lexus. I am pretty sure Toyota / Lexus screens the forums but doesn't give a $*** about them. Going to a local newspaper or TV news outlet works, but only if the issue is serious enough for them to pick it up.