raspar

I just found out that my Lexus Extra Care warranty that I thought I was buying from Sterling McCall Lexus in Houston wasn't really a Lexus warranty. Turns out they sold me some service contract from a company named Gulf States Financial Services.

Personally I find this to be a very shady practice and am about to contact several news stations in Houston. Has anyone else on this board encountered this practice before?

pbm317

Toyotas in your area are largely controlled by Gulf States Toyota one of the largest independent distributors of Toyotas in the country, it wouldn't surprise me if Lexus dealers also utilized the services and options offered through GST. Judging from the name, it is likely still a full "Lexus" warranty and not anything to get up in arms about.

raspar

Thanks for the reply. After researching it further, you're right I do see that the financial group is affiliated with Gulf States Toyota, however do you know why the Lexus in Dallas wouldn't be able to see my warranty then?

tex2670

The key is to read what is covered and what is not. Make sure it reads like a true warranty, with only wear and tear and minor items excluded.

chikoo

The Lexus warranty would be like this. Plain and simple.