Toyota Dealership Abuses My Car (Dashcam footage)
#1
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I also own an IS250 and I thought I'd make a post here also.
So I took my 2011 Tundra in for a passenger front window issue and a tailgate issue in to Michael's Toyota of Bellevue.
In the vid, techs can be seen unnecessarily revving my Tundra (cold engine too) while making fun of the exhaust. They take it for unnecessary joy rides and floor it. When confronted, the Service Director was unapologetic and scolded me for illegally taping them.
Here's the link:
I hope you guys have better relationships with your local dealers.
Have a good day,
Derek
So I took my 2011 Tundra in for a passenger front window issue and a tailgate issue in to Michael's Toyota of Bellevue.
In the vid, techs can be seen unnecessarily revving my Tundra (cold engine too) while making fun of the exhaust. They take it for unnecessary joy rides and floor it. When confronted, the Service Director was unapologetic and scolded me for illegally taping them.
Here's the link:
Have a good day,
Derek
#5
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Stories like these are always frightening and infuriating at the same time. Makes you wonder who you can trust with your car...
Hope you get some justice out of this!
The revving was definitely excessive and the comments are uncalled for.
I agree put them on blast and go one step up and deal with corporate if you have to!
Hope you get some justice out of this!
The revving was definitely excessive and the comments are uncalled for.
I agree put them on blast and go one step up and deal with corporate if you have to!
#6
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That's a line stepped over, granted they can be entitled to their opinion, and have every right too... but the burnout and joyride is out of the question wrong. This tech will be fired when you bring this to corporate without a doubt. This makes me want to get a dash cam.
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#11
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I also own an IS250 and I thought I'd make a post here also.
So I took my 2011 Tundra in for a passenger front window issue and a tailgate issue in to Michael's Toyota of Bellevue.
In the vid, techs can be seen unnecessarily revving my Tundra (cold engine too) while making fun of the exhaust. They take it for unnecessary joy rides and floor it. When confronted, the Service Director was unapologetic and scolded me for illegally taping them.
I hope you guys have better relationships with your local dealers.
Have a good day,
Derek
So I took my 2011 Tundra in for a passenger front window issue and a tailgate issue in to Michael's Toyota of Bellevue.
In the vid, techs can be seen unnecessarily revving my Tundra (cold engine too) while making fun of the exhaust. They take it for unnecessary joy rides and floor it. When confronted, the Service Director was unapologetic and scolded me for illegally taping them.
I hope you guys have better relationships with your local dealers.
Have a good day,
Derek
Also I would put the PR team on notice, some times they are willing to get ahead of the issue before it reaches the press. Here are some of the names and contacts for that:
Toyota Business Communications
Media inquiries regarding, but not limited to, sales, corporate and policy issues, non-automotive products, legal issues, dealer network, distribution, Toyota Logistics Services, port operations, Toyota Certified Used Vehicles, and legal, trade and diversity issues.
Aaron Fowles
Corporate Communications Manager
aaron_fowles@toyota.com
(469) 292-1097
Amanda Rice
amanda_rice@toyota.com
(310) 468-1745
Toni Honsowetz
toni_honsowetz@toyota.com
(310) 468-4291
Also I would see if you get traction with Toyota in the morning if it looks like you are getting a blow off then hit up the media in the afternoon. Jalopnik loves running these stories and sometimes Autoweek, Motor Trend and Car and Driver will blog them on their sites. Your local media is another great place to go, they can deliver the best results. These are important consumer issues and I really think it is in a lot of peoples interest to get this story out there.
#14
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I had a problem with a local dealership last year. The service advisor repeatedly started my car just so he can hear my accuair adjusted itself for a good 5-10 minutes. He also blamed damages that was done to my 2 week old wheel on me. The GM and I had a nice little conversation the next morning. I showed the GM all the footage I had on my dash cam of some of the things that were said and done while my car was there for its 5k service. Everything was taken care and resolved by the time my meeting with the GM was over, but I still had a sour taste in my mouth because of how unprofessional the service advisor towards me until this day.
So my advise is to take it to the GM, talk to him/her personally. Have them help you resolve your issues/concerns, and take it to corporate if they don't do anything.
just my 2 cents
So my advise is to take it to the GM, talk to him/her personally. Have them help you resolve your issues/concerns, and take it to corporate if they don't do anything.
just my 2 cents
#15
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you can easily explain justification for a dashcam.
But like me, you're in a 2-party consent state for recorded conversations, so yeah, it's illegal to record that and use against them. But what if it wasn't a conversation? Cut out all the talking bits, and I'd think that's legal.
It's always good to record regardless
oh, and if you really want to screw them and get higher SEO, write the whole story in the youtube video description.
Change the video title to name the dealership.
That way any time someone searches the dealership, the youtube video will pop up on google..
But like me, you're in a 2-party consent state for recorded conversations, so yeah, it's illegal to record that and use against them. But what if it wasn't a conversation? Cut out all the talking bits, and I'd think that's legal.
It's always good to record regardless
oh, and if you really want to screw them and get higher SEO, write the whole story in the youtube video description.
Change the video title to name the dealership.
That way any time someone searches the dealership, the youtube video will pop up on google..