MB Delearship Didn't Perform The Work I Was Charged For
10-30-15 | 03:42 PM
#18
That is all due to rogue technicians. They claim work was done, but then sell those parts that were issued for the work on eBay. Gives a bad name to the dealership when they are not even involved.
How do I know this? Because my friend is an indie shop and he routinely buys parts from these technicians.
How do I know this? Because my friend is an indie shop and he routinely buys parts from these technicians.
10-31-15 | 10:27 AM
#21
Lexus Test Driver
Joined: Aug 2014
Posts: 1,252
Likes: 3
From: Sacramento, CA
Last edited by rxonmymind; 11-02-15 at 01:40 AM.
10-31-15 | 11:26 AM
#22
Lexus Champion
Joined: Jan 2006
Posts: 3,763
Likes: 6
From: TX
11-02-15 | 02:49 PM
#24
Pole Position
Joined: Feb 2008
Posts: 309
Likes: 0
From: NorCal
I'm pretty peeved at the moment and I am just venting and asking for opinions on how to handle the situation. I had a service for my C class yesterday and it was for what MB calls a B service. It's more extensive and includes things such as changing engine air filter, cabin filter, oil change, brake fluid, etc. total came out to be $650.
Well I have a dash cam and I always make sure to review the footage when I get back. I discovered that the car was pulled into the service area but it was simply parked behind other cars that were in the actual bays. The footage ends there because the engine was shut off. The next videos shows the car driving back out but the car was in the same position, that is it never made it to the actual service bay, just parked horizontally behind other cars that were lifted. The time stamp indicates about an hour between the two videos.
Now if I give them the benefit of the doubt, most of the work could technically still be performed. Oil could have been vacuumed out and refilled. Filters could be changed. But brake fluid? Not so much, it requires the front tires to be off.
I had some time today and opened up the engine bay to find that the engine air filter was not changed. Looked dirty with leaves and even dead bees. Obviously, this leads me to doubt of other things were done. I just can't believe a large dealership would be this dishonest.
I plan to call the SA tomorrow and say that the filter wasn't changed. Not sure if I should bring up my dash cam footage. Would you trust them to perform the service a second time? Would you ask for your money back? If they deny, should I dispute the charge on my credit card?
Well I have a dash cam and I always make sure to review the footage when I get back. I discovered that the car was pulled into the service area but it was simply parked behind other cars that were in the actual bays. The footage ends there because the engine was shut off. The next videos shows the car driving back out but the car was in the same position, that is it never made it to the actual service bay, just parked horizontally behind other cars that were lifted. The time stamp indicates about an hour between the two videos.
Now if I give them the benefit of the doubt, most of the work could technically still be performed. Oil could have been vacuumed out and refilled. Filters could be changed. But brake fluid? Not so much, it requires the front tires to be off.
I had some time today and opened up the engine bay to find that the engine air filter was not changed. Looked dirty with leaves and even dead bees. Obviously, this leads me to doubt of other things were done. I just can't believe a large dealership would be this dishonest.
I plan to call the SA tomorrow and say that the filter wasn't changed. Not sure if I should bring up my dash cam footage. Would you trust them to perform the service a second time? Would you ask for your money back? If they deny, should I dispute the charge on my credit card?
If it's any help, I have a pair of K&N Filters from my wife's old ride (SLK 55) that fits in your C350. Just let me know if you want to drive down to Gilroy. They've been cleaned and re-oiled
.
11-02-15 | 03:59 PM
#25
Lexus Test Driver
Joined: Nov 2007
Posts: 5,285
Likes: 43
From: NV
I would actually withhold video evidence - I would first try to determine if work that was supposed to have been done had been done. 3rd party inspections if necessary, with everything in writing.
This is one of those things that I would make a big deal about, simply because if they're doing it to you, they're doing it to others as well.
This is one of those things that I would make a big deal about, simply because if they're doing it to you, they're doing it to others as well.
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