zmcgovern4

iTrader: (2)

I've only skimmed through some of the info above, so forgive me if I am asking questions that have already been answered, but....

1 - have you had the paint thickness measured? I find it rather difficult to believe that the clear is already too thin that it cannot be properly corrected many more times. Clear is very thin to begin with, but paint correction (when done properly, not by a body shop!!) is a relatively non-invasive procedure.

2 - have you consulted with a professional detailer. I mean a true professional... not a body/paint guy, and not a dealership detailer. A detailer who's passion and expertise is in paint correction work.

Looks like you mentioned you are in Houston, so here is who I would contact in that area...

Clarity Auto Detailing
Curtis Sullivan
314-809-0347
claritydetailing@gmail.com


Cavallo Auto Salon
Jason Cavallo
832-876-8140
jason@cavalloautosalon.com
www.cavalloautosalon.com


As already mentioned - it is not uncommon for new cars to arrive with a considerable amount of superficial defects in the paint. If the dealership has taken the time to wash or "prep" the car in any way, you can bet that there are likely even more defects. Do not get too upset, as I am pretty confident that what you're seeing can easily be repaired as long as someone has not already burned through the clear. To help ease your mind, here is an example of a brand new Hellcat I worked on earlier this year that has never even been driven by the owner, but still needed extensive correction work. It arrived at the dealership in this condition from the factory. The dealer was instructed not to touch the car, and they sent it straight to me in a covered trailer....

2016 Dodge Challenger Hellcat – New Car Prep: Factory Sanding Marks, Scratches, Swirls by Zach McGovern



To further ease your mind, here are some examples of used vehicles with considerable damage that was safely removed without jeopardizing the clear coat. All of these vehicles retain enough clear that they can be corrected many more times without concern.



























I have never personally had a customer that has been able to have the dealership cover the cost of paint correction on a new vehicle. The dealership always just offers to "buff it out" themselves, to which I would advise against.

Can you post some photos of the specific damage to your vehicle? This is certainly something you can fix on your own if you're a hands-on kind of person and don't mind spending a few hundred on the basic tools and products needed.

Let me know if you have any questions.

-Zach

SW17LS

My input? Listen to Zach above.

bagwell

I'd see what those pro detailers Zach mentioned cost for paint correction service and ask the dealer to cover it. Or ask for the clearcoat be resprayed (should have a lifetime warranty after that??? at least mine did at a Sewell dealer)

chuckNX

I don't understand why the dealer did not simply trade the car out for something else.

They paperwork is easy to "unwind" especially within 10 days of ownership. And if a car loan or lease was used, they can transfer the loan/lease to another car much like a trade assist during lemon law type issues that cannot be resolved.

They would have kept the customer happy and still made a sale.

Duck05

Get out of the deal and go work with a more reputable dealership. Worst customer service (or lack there of) story I have heard in a while. Call Lexus "national" customer service and share your experience. Lexus takes these kind of events seriously and even if you do not get satisfaction from the dealer Lexus will want to know your feedback.

SW17LS

That's just it, he can't "get out of the deal" he owns the car.

zmcgovern4

iTrader: (2)

I would not deal with respraying on a brand new car... you're likely to deal with more issues with a repainted vehicle vs. oem paint.

Also, after a respray the chances of it needing a full correction are still extremely high as body shop sanding and buffing is rarely up to the quality standards that us picky vehicle owners demand.