Lexus Loses Its Luster in J.D. Power Quality Study
#76
Lexus Fanatic
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That's some funny stuff
Would you buy a car with a broken cup holder?
Would you buy a car that the seat does not move especially when that is one of the first feature you use and probably use everyday.
ONE MAN FOOD IS ANOTHER MAN POISON.
PERSON A brakes are squeaking I DIY took them babies out applied brake grease put them back noise gone no complain. PERSON B goes to dealer complain survey problem brake noise.
What you see as a problem in a Lexus might not be a problem in a KIA expectations are different.
I REST MY CASE
I REST MY CASE AGAIN
Would you buy a car with a broken cup holder?
Would you buy a car that the seat does not move especially when that is one of the first feature you use and probably use everyday.
ONE MAN FOOD IS ANOTHER MAN POISON.
PERSON A brakes are squeaking I DIY took them babies out applied brake grease put them back noise gone no complain. PERSON B goes to dealer complain survey problem brake noise.
What you see as a problem in a Lexus might not be a problem in a KIA expectations are different.
I REST MY CASE
I REST MY CASE AGAIN
So in theory, I should not have bought a car in this condition, nor should anyone have bought a 2001-2006 LS430 new. Yet, 15 years ago, the LS won many accolades. I'm just saying it's not a bad idea to take these surveys with a grain of salt. On a new car, the cupholder would have broken the very first time someone inserts a large bottled water, or, hits their arm on the water in the wrong direction
edit retake the bar exam lol
#77
Lexus Fanatic
#79
Lexus Fanatic
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I clearly love Lexus, but I have issues also.
As for cupholders, Lexus has always struggled with cupholders lol
#80
Pole Position
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Who said they hate the brand? Theres a different survey about brand image and acceptance. The point is that they had some sort of issue with some aspect of their new vehicle. What should customers do, ignore issues they have because they like the brand.
I clearly love Lexus, but I have issues also.
As for cupholders, Lexus has always struggled with cupholders lol
I clearly love Lexus, but I have issues also.
As for cupholders, Lexus has always struggled with cupholders lol
#81
Lexus Fanatic
#82
Lexus Fanatic
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I would hope the E Class would be smoother, its a much more expensive car than the ES.
#83
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i have a hard time believing that mechanical and electrical issues are prevalent within lexus vehicles. i may stand corrected, but i think you and your friend are isolated cases in that regard.
#84
Lexus Fanatic
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I feel the same, and so I was going to do what another forum member did and posted pics of, and that is to cut 1/2 to 3/4 of a dollar store plastic cupholder out, and screw it into the Lexus factory cupholder. Cheap $1.06 fix. My buddy said please, don't do that, the LS430 is a nice car, just spend the $132 and fix it right....he was serious.....and I listened
#85
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I too am concerned about the latest drop in ratings for Lexus and Toyota; they have always been at the top! Now Lexus is rated "below average" and I believe this is a "first" for Lexus. I do not understand how they could have dropped below average; are there any major issues with the new ones that you guys are aware of? I do not think these ratings are "tweaked" by Powers. I trust them as being un-biased. To me, this is a sad day for our beloved marque.
![](https://www.gannett-cdn.com/usatoday/editorial/graphics/2017/06/062117-JD-Power-ONLINE.png)
#86
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hopefully that friend skipped the 4 Matic and went RWD, that should be a MAJOR improvement over an ES, which is FWD....although leaking exhausts should not be considered normal by Lexus.....I always wondered about the Camry kink, why they would have the exhaust bend like that somewhere near the RR axle....when driving behind it looks like it's going to scrape the pavement
#87
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I too am concerned about the latest drop in ratings for Lexus and Toyota; they have always been at the top! Now Lexus is rated "below average" and I believe this is a "first" for Lexus. I do not understand how they could have dropped below average; are there any major issues with the new ones that you guys are aware of? I do not think these ratings are "tweaked" by Powers. I trust them as being un-biased. To me, this is a sad day for our beloved marque.
#88
Lexus Fanatic
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I don't believe there are widespread mechanical and electrical problems, I think that they're likely trim problems, rattles, QC such as wind noise and unbalanced wheels etc that are dragging this down.
#89
Lexus Fanatic
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I too am concerned about the latest drop in ratings for Lexus and Toyota; they have always been at the top! Now Lexus is rated "below average" and I believe this is a "first" for Lexus. I do not understand how they could have dropped below average; are there any major issues with the new ones that you guys are aware of? I do not think these ratings are "tweaked" by Powers. I trust them as being un-biased. To me, this is a sad day for our beloved marque.![](https://www.gannett-cdn.com/usatoday/editorial/graphics/2017/06/062117-JD-Power-ONLINE.png)
![](https://www.gannett-cdn.com/usatoday/editorial/graphics/2017/06/062117-JD-Power-ONLINE.png)