When purchasing my 2016 Lexus hybrid, I told the salesperson at Longo Lexus that I wanted full coverage/ never have to pay for regular maintenance etc. Fine, they said and I paid $2,500.00 for a Platinum coverage. Now, at 15,000 miles they tell me that I didn't purchase the correct policy - a pre-paid maintenance plan for an additional $1,700.00. I asked the dealership if I could cancel the Platinum coverage and purchase the Maintenance plan since this was not brought up at purchase and they said, no, had to buy before 5,000 mies. What do I do?

 

You should count your blessings that you did't waste the $1,700!

Oh, and you should be able to cancel the Platinum coverage. Check your paperwork.

 

agreed.. i would cancel the platinum warranty..

 

I believe you get a full refund if you cancel your Platinum coverage within 30 days.

 

It should be at least partially refundable. It should be stated in the signed warranty contract.

 

moving to car chat...

 

Which Lexus hybrid?

 

Pro-rated refund only after 30 days. OP might as well keep it at this point.

 

While I agree that salespeople can embellish the situation in order to close a deal, this likely was a mistunderstanding at the dealership, or possibly the salesperson doesn't know the difference, etc. On the 3rd gen forum/LS, a customer was told that his steering vibration is likely the result of bad cv joints. Is that a lie, given that the car does not have CV joints? Technically yes, but more an indication that the dealer doesn't know nor care about what they're doing. It's not that aytpical in this day and age...

 

I agree, I don't think anybody lied here, it was just a misunderstanding as to what it was you wanted. I'm sure the dealer would have been happy to sell you another high profit add on item

 

Cancel, get your money back, find an independent repair shop, save a ton of $$, remember to read all your paper work next time.

 

I agree with Steve...I don't think they lied. Longo generally has a good reputation. It is known all over the country for its policies and customer service.

...............and welcome to CL.

 

Just take the car to Toyota dealership to service, same products less cost. Prob cheaper than buying the 1700 prepaid plan.