Any possible recourse for negligence by lexus dealership?
05-04-18, 05:39 PM
#16
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How can a treadwear warranty be "below the threshold" for the warranty? The warranty is that the tread will last at least X miles. If you get down to 2/32nds before you hit X miles, you are saying the warranty doesn't apply? That makes no sense. That's an exclusion for a road hazard warranty, not treadwear.
05-04-18, 07:18 PM
#18
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I only heard heavier road noise after the first dealer put on the wrong tires. Tires were far from bald on 90% of the tire.
05-04-18, 09:41 PM
#19
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My guess is the “warranty” you’re talking about is a tire and wheel warranty you bought when you bought the car. The Lexus bumper to bumper warranty won’t cover tires or damage from blowouts, etc. That warranty does have a minimum tread depth for replacement.
Vehicle warranties dont cover tires. If you have an issue soon after purchase that might be one thing, but not at 13k miles.
Vehicle warranties dont cover tires. If you have an issue soon after purchase that might be one thing, but not at 13k miles.
05-05-18, 07:01 AM
#20
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My guess is the “warranty” you’re talking about is a tire and wheel warranty you bought when you bought the car. The Lexus bumper to bumper warranty won’t cover tires or damage from blowouts, etc. That warranty does have a minimum tread depth for replacement.
Vehicle warranties dont cover tires. If you have an issue soon after purchase that might be one thing, but not at 13k miles.
Vehicle warranties dont cover tires. If you have an issue soon after purchase that might be one thing, but not at 13k miles.
05-05-18, 07:26 AM
#21
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Yes i know all this my issue is that the dealer lied on a multipoint inspection made me paid for 2 front tires when most likely it was they measured the front as backs and backs as fronts. Either way the dealership let me drive off in a very dangerous situation for me and my family to drive in and there should be some sort of accountability
05-05-18, 10:14 AM
#22
not understanding what you mean by not oem on a new car purchase. My cars 2 years old, i’ve had 3 tires replaced through warranty no issues. Even on my last visit i remember being told it’s below the threshold for warranty i was given a free replacement because 2/32 and 3/32 isn’t that far off. and especially when it a lexus issue they should’ve fixed the issue instead of waiting for a class action lawsuit to arise. This was just a case of negligence and a ****ty service advisor trying to make a bonus for the month. I doubt she even knows a thing about cars.
Also, if they mounted tires wrongly, it was only done for a day, right? It would not have caused wear during one day.
05-05-18, 10:19 AM
#23
I was confused about that too.
Seemed the tires were already replaced before under Warranty But I also don't understand how not aware you are driving around on tires worn down to the belts and not notice anything or check them periodically, or seen when getting oil changes or checking your tire pressure or such. This seems it would be just as, or more Dangerous that one size off New Tires installed.
Seemed the tires were already replaced before under Warranty But I also don't understand how not aware you are driving around on tires worn down to the belts and not notice anything or check them periodically, or seen when getting oil changes or checking your tire pressure or such. This seems it would be just as, or more Dangerous that one size off New Tires installed.
Last edited by jgscott; 05-05-18 at 10:25 AM.
05-05-18, 02:02 PM
#25
drives cars
What do you mean you "know" this is your issue? I posted before that tire mfg warranties do not apply to OEM purchases, and you said I was wrong. A dealer wheel and tire "warranty" is very different, and THOSE do not apply when you are below a certain threshold because they are road hazard warranties, not treadwear warranties.
Interesting. At about 9,000 miles, I had a tire get punctured. My dealership just replaced that one tire. I asked specifically if there would be any driving or wear issues, and he said no, it's been done before, etc. I just checked my tread depths, and the tire that was replaced has only about 1/32" more tread... maybe I was lucky?
05-06-18, 04:16 AM
#26
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