Lexus #1 again
#1
Pole Position
Thread Starter
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Accolades just keep coming for Lexus. J D Power seven years in a row at #1 in reliability, third least expensive to maintain behind it's cousins Toyota and Scion and this.
https://www.nada.org/assets/0/214748...0cc71542b0.jpg
https://www.nada.org/assets/0/214748...0cc71542b0.jpg
#2
Lexus Fanatic
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Doesn't surprise me, and as long as one avoids the dealer for maintenance and DIYs when possible, could be very low cost to maintain (although that's true for all cars, just that Lexus is off the charts).
This chart implies the dealers like the mfg. So it trickles down I think to the way they treat their customers as well. I've never stepped into a Lexus dealership and had people avoid eye contact--this happens all the time elsewhere.
edit: Just noticed GM isn't even anywhere to be seen on the chart at all. Nor is BMW. Good chance the chart has some valid data.
This chart implies the dealers like the mfg. So it trickles down I think to the way they treat their customers as well. I've never stepped into a Lexus dealership and had people avoid eye contact--this happens all the time elsewhere.
edit: Just noticed GM isn't even anywhere to be seen on the chart at all. Nor is BMW. Good chance the chart has some valid data.
Last edited by Johnhav430; 07-24-18 at 05:27 AM.
#3
Lexus Test Driver
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Not surprising. Toyota/Lexus reliability has been a major draw for decades and rarely dips.
I would not go out of my way to avoid Lexus dealerships. They are award winning and a great place to spend some time at. With an online coupon, oil changes are no more than anywhere else. Plus you usually get a free Lexus loaner, food, drink, internet, and a wash. I've taken advantage of this for over ten years, even after being out of warranty. And most luxury car owners do not have the means nor want to DIY and get their hands greasy.
Further, because Toyota/Lexus's are so trouble-free, one really doesn't visit the dealer much. After ten years with my IS, it's pretty much just been oil changes, brakes, and a few recalls covered under warranty.
Lexus dealers are a big draw to the brand and not to be skipped over.
I would not go out of my way to avoid Lexus dealerships. They are award winning and a great place to spend some time at. With an online coupon, oil changes are no more than anywhere else. Plus you usually get a free Lexus loaner, food, drink, internet, and a wash. I've taken advantage of this for over ten years, even after being out of warranty. And most luxury car owners do not have the means nor want to DIY and get their hands greasy.
Further, because Toyota/Lexus's are so trouble-free, one really doesn't visit the dealer much. After ten years with my IS, it's pretty much just been oil changes, brakes, and a few recalls covered under warranty.
Lexus dealers are a big draw to the brand and not to be skipped over.
#4
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Not surprising. Toyota/Lexus reliability has been a major draw for decades and rarely dips.
I would not go out of my way to avoid Lexus dealerships. They are award winning and a great place to spend some time at. With an online coupon, oil changes are no more than anywhere else. Plus you usually get a free Lexus loaner, food, drink, internet, and a wash. I've taken advantage of this for over ten years, even after being out of warranty. And most luxury car owners do not have the means nor want to DIY and get their hands greasy.
Further, because Toyota/Lexus's are so trouble-free, one really doesn't visit the dealer much. After ten years with my IS, it's pretty much just been oil changes, brakes, and a few recalls covered under warranty.
Lexus dealers are a big draw to the brand and not to be skipped over.
I would not go out of my way to avoid Lexus dealerships. They are award winning and a great place to spend some time at. With an online coupon, oil changes are no more than anywhere else. Plus you usually get a free Lexus loaner, food, drink, internet, and a wash. I've taken advantage of this for over ten years, even after being out of warranty. And most luxury car owners do not have the means nor want to DIY and get their hands greasy.
Further, because Toyota/Lexus's are so trouble-free, one really doesn't visit the dealer much. After ten years with my IS, it's pretty much just been oil changes, brakes, and a few recalls covered under warranty.
Lexus dealers are a big draw to the brand and not to be skipped over.
Luckily, I don't have to go to them anymore. Reliability has been outstanding!
#5
Lexus Fanatic
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
This is off topic, but my Lexus dealer's service department is certainly not "award winning". And those free car washes do more harm than good. I received a nice hood scratch after my first visit.
Luckily, I don't have to go to them anymore. Reliability has been outstanding!
Luckily, I don't have to go to them anymore. Reliability has been outstanding!
#6
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Accolades just keep coming for Lexus. J D Power seven years in a row at #1 in reliability, third least expensive to maintain behind it's cousins Toyota and Scion and this.
https://www.nada.org/assets/0/214748...0cc71542b0.jpg
https://www.nada.org/assets/0/214748...0cc71542b0.jpg
#7
Pole Position
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Accolades just keep coming for Lexus. J D Power seven years in a row at #1 in reliability, third least expensive to maintain behind it's cousins Toyota and Scion and this.
https://www.nada.org/assets/0/214748...0cc71542b0.jpg
https://www.nada.org/assets/0/214748...0cc71542b0.jpg
Trending Topics
#8
Lexus Fanatic
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Not to rain on the parade but I never knew you could take a Lexus to a Toyota dealer for service, so I tired. Awful. They truly did not know what they were doing and making it up. The specific job was the replacement of the lower control arm bushings on a LS430. They told me yes, they can install my parts, and it would be $1,000. I was like huh? Then the guy said if this were an Avalon, I said but whoa an Avalon is FWD, this car is RWD. Then he goes well on the Highlander, and when I said can I email you a diagram of what we are talking about? He said nah, I know what you're talking about hahahahaha Then I took it for a PA state inspection, and with a coupon, $76. BMW last Dec. got me for $40 with a loaner car (that was great, SA said dont' worry we'll take care of you). Just paid $57 at GMC, so $40 is a 18 yr. record from my experience...I guess it all depends. This Toyota dealer is huge and the 2 closest to my house, both big. The waiting area was huge and full--nowhere to even sit.
just remembered, handed the parts guy the fastener under the hood (same for Lexus/Toyota) he hands it back nah we don't have anything like that....c'mon dude look!
point is Lexus is outstanding and expensive, Toyota to me is like anywhere else...
just remembered, handed the parts guy the fastener under the hood (same for Lexus/Toyota) he hands it back nah we don't have anything like that....c'mon dude look!
point is Lexus is outstanding and expensive, Toyota to me is like anywhere else...
#9
Pole Position
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Not to rain on the parade but I never knew you could take a Lexus to a Toyota dealer for service, so I tired. Awful. They truly did not know what they were doing and making it up. The specific job was the replacement of the lower control arm bushings on a LS430. They told me yes, they can install my parts, and it would be $1,000. I was like huh? Then the guy said if this were an Avalon, I said but whoa an Avalon is FWD, this car is RWD. Then he goes well on the Highlander, and when I said can I email you a diagram of what we are talking about? He said nah, I know what you're talking about hahahahaha Then I took it for a PA state inspection, and with a coupon, $76. BMW last Dec. got me for $40 with a loaner car (that was great, SA said dont' worry we'll take care of you). Just paid $57 at GMC, so $40 is a 18 yr. record from my experience...I guess it all depends. This Toyota dealer is huge and the 2 closest to my house, both big. The waiting area was huge and full--nowhere to even sit.
just remembered, handed the parts guy the fastener under the hood (same for Lexus/Toyota) he hands it back nah we don't have anything like that....c'mon dude look!
point is Lexus is outstanding and expensive, Toyota to me is like anywhere else...
just remembered, handed the parts guy the fastener under the hood (same for Lexus/Toyota) he hands it back nah we don't have anything like that....c'mon dude look!
point is Lexus is outstanding and expensive, Toyota to me is like anywhere else...
Also- your comments are really confusing-- you got a $1,000 quote and then your next sentence mentions a PA state inspection with a coupon for $76. How is this related to the control arm bill?
Thread
Thread Starter
Forum
Replies
Last Post
ToyotaLexus
Car Chat
8
01-28-09 10:20 PM