Why would dealership request image of VIN/certificate label after repair?
08-13-20 | 07:52 AM
#1
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Driver School Candidate
Joined: Jun 2018
Posts: 2
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From: California
Why would dealership request image of VIN/certificate label after repair?
I own a 2014 ES350 that I bought CPO in 2017, and I took the extended maintenance and warranty packages.
I took the car in for its regular periodic maintenance, and they discovered a cracked CV boot which was repaired under the extended warranty coverage.
Last night, my service advisor texted and said he needs a picture of my VIN / certification plate inside the driver-side door. This sounds unusual, and I want to know if this a common request these days?
What kind of information would there be on the plate that is not already associated with the VIN in the Lexus database?
Thanks!
I took the car in for its regular periodic maintenance, and they discovered a cracked CV boot which was repaired under the extended warranty coverage.
Last night, my service advisor texted and said he needs a picture of my VIN / certification plate inside the driver-side door. This sounds unusual, and I want to know if this a common request these days?
What kind of information would there be on the plate that is not already associated with the VIN in the Lexus database?
Thanks!
08-13-20 | 08:27 AM
#3
Thread Starter
Driver School Candidate
Joined: Jun 2018
Posts: 2
Likes: 0
From: California
It was warranty repair-related. Lexus Financial wanted verification that the car that was serviced was the one covered by the agreement. The SA said the request from LFS after the authorization/repair was done was unusual.
Last edited by Robbomac; 08-13-20 at 10:15 AM.
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