2021 J.D. Power: Genesis dethroned; Lexus back on top
02-18-21 | 11:58 AM
#18
It is not just being #1 but the consistency. J D Power has ranked Lexus over the last eleven years #1 nine times and #2 twice. Any car manufacturer would die for such a record. Lexus is also ranked #1 in lowest depreciation and customer loyalty. Car brands ranked by the best buyers experience Lexus was tied with Mercedes for #2. Lincoln was #1. How funny Tesla #30 out of 33 with no engine and transmission.
Vehicle Dependability Study includes eight major vehicle categories grouped by J.D. Power as follows: audio/communication/entertainment/navigation (ACEN); engine/transmission; exterior; interior; features/controls/displays (FCD); driving experience; heating, ventilation and air conditioning; and seats.
All issues reported by owners are all tracked equally, which means a problematic phone pairing procedure dings an automaker's rating the same as a blown engine or transmission. And in fact, the ACEN category has more reported problems than any other, which means the majority of problems reported don't lead to a vehicle that leaves its owner stranded.
All issues reported by owners are all tracked equally, which means a problematic phone pairing procedure dings an automaker's rating the same as a blown engine or transmission. And in fact, the ACEN category has more reported problems than any other, which means the majority of problems reported don't lead to a vehicle that leaves its owner stranded.
Last edited by Hoovey689; 02-22-21 at 09:48 AM.
02-18-21 | 12:06 PM
#20
Pole Position
Joined: Jun 2010
Posts: 2,598
Likes: 1,175
From: NC
02-18-21 | 12:21 PM
#21
Lexus Test Driver
Joined: Jan 2007
Posts: 7,460
Likes: 228
From: CA
Originally Posted by Freds430
Quality is independent of dependability but your point on their quality is spot on.
02-18-21 | 12:28 PM
#23
Pole Position
Joined: Jul 2010
Posts: 3,478
Likes: 166
From: NY
Lexus models should be closer to maybe 10 defects. All their high volume sellers have been in production for the last 6 to 20 decades. Their newer stuff dont really sell. So 81 defects is considered extremely high.
And since when is the ES a COMPACT?
And since when is the ES a COMPACT?
02-18-21 | 12:33 PM
#24
this whole ranking stuff has to be made much more sophisticated to be meaningful.
02-18-21 | 12:42 PM
#25
Speaks French in Russian
Joined: Oct 2002
Posts: 13,303
Likes: 65
From: What is G?
02-18-21 | 12:50 PM
#26
Years ago I had a woman with an LS460 screaming at me because her car wouldn't move. I said "did you check the parking brake?" her response verbatim "ack this is an LS, there is no parking brake". Sure enough she had turned off the Auto function.
02-18-21 | 12:57 PM
#27
Lexus Fanatic
Joined: Nov 2011
Posts: 31,686
Likes: 73
From: ON/NY
Their dependability is bad because trim falls off and other bodily exterior and interior elements have issues. The Model X particularly is bad because those wing doors are a disaster. The Model 3 still go has good reliability because it's a pretty simple car and has been in production for awhile. I hear the newer Ys are much better now as production has matured.
02-18-21 | 01:00 PM
#28
Lexus Test Driver
Joined: Jan 2007
Posts: 7,460
Likes: 228
From: CA
Originally Posted by LexsCTJill
Tesla Suspension defects....and now the screen recall because they were only designed to last 5-7 years.
02-18-21 | 01:21 PM
#29
Lexus Fanatic
Joined: Nov 2011
Posts: 31,686
Likes: 73
From: ON/NY
Tesla screen recall
Last edited by Toys4RJill; 02-18-21 at 01:28 PM.
