ABC

Popular youtube channel TFL Cars attempted to purchase an i8 from vroom recently and it turned into a nightmare situation - lost check, no communication, no car, etc etc..., which unfortunately mirrors a lot of previous negative reviews about the company. Buyer beware if you are looking to buy from this company.

LexBob2

Sounds like a nightmare. I recently got an estimate from Vroom on our X3 which was pretty good compared to Carvana and Car Max. I wonder what their record is on purchases vs. sales? I'll definitely look at more reviews.

swajames

I can only speak as a seller, but my own experience with Vroom was positive. Sold a truck to Vroom, got a very good offer, more than I was expecting, and the transaction/pickup process was very easy.

swajames

Watching the video, it appears this issue primarily arose because they chose/were advised to send a cashier's check rather than simply wire the money. Obviously we'd all be just as frustrated, but Vroom really isn't entirely at fault here. Their bank was the bigger issue IMO. For the delayed check return problem, Fedex is delaying deliveries for everyone at the minute and still recovering from the recent weather shutdowns.

gengar

lol, Vroom is 100% at fault here. How is it the bank's fault that vroom misplaced a $63,000 cashier's check? If they can lose a check they can sure mess up a wire administratively as well.

swajames

Don't agree with that. It was poor advice to pay via a cashier's check when a wire is faster and more secure.

gengar

No, the reason it was poor advice to pay via cashier's check is that Vroom is apparently incompetent.

Mike728

I don't understand where they get their values from. I just sold my 2013 ES to Carvana for $22k. Vroom offered me $16.5k, which I thought was probably the correct valuation. I never would have sold it for that, but at $22k, it seemed stupid not to, since I wasn't driving it. I could have sold it to them last summer for more, but I balked. I will be sure not to buy its replacement from Vroom!

TriC

That much variation in values is simply amazing!

LexBob2

As already mentioned, that is a big spread in values. Two weeks ago when I got the offers on my X3, Carvana was $1,100 higher than Vroom but those numbers could have changed by now.

When you sold your ES did they give you the check when they picked up the car or do they send it to you?

Mike728

I opted for direct deposit, but there was the option to hand you a check.

sdls

That’s gobsmacking. Wow, you did very well, and congratulations

ABC

Wiring is only more secure if you are 100% sure of the wiring instructions, Phishing attempts, misprinted instructions, etc can cause huge problems - literally sending your money into the unknown without any options to get it back. There are so many awful stories of home buyers losing their down payments due to phished/incorrect wiring instructions. At-least with a cashiers check, if it's lost, it can't exactly be cashed/deposited by anyone... and the bank has option to get you your money back.

timmy0tool

iTrader: (7)

there were some extraneous circumstances like the storms in TX that worsened the situation, so it might be just a one time event. it's still highly unfortunate but everyone is more aware as a result including myself. thanks for sharing!

which method should the person in the video have used instead of a cashier's check? i thought it was the right move for such a big amount. maybe he should move banks or credit union for giving him such an issue with the loss of the check.

gengar

Sure, but the extraneous circumstances only came into play because vroom lost the check. The notion of a business losing a $63k cashier's check is just mind-boggling. That's why I said earlier that if they're so incompetent they could lose track of a check for several days, they could definitely screw up a wire administratively anyway. That's why I don't at all blame the guy for wanting nothing to do with vroom after that.