Overall problems increased to a record high, and only 9 of 33 brands saw improvement

https://www.jdpower.com/business/pre...lity-study-iqs

 

Dodge?!? lol

 

Man, a year where JLR isn't at the bottom? Wow. And Polestar needs to get their stuff together.

Their lineup is so ancient that it makes sense they finally got it right after keeping the same cars alive for over a decade lol

 

I was going to say the same thing!

 

With all due respect, Steve.....you're living in the past. Yes, I agree that Dodges used to be crap, but they have sold so many Chargers/Challengers, and those vehicles and their engines/platforms have been in production so long now, that almost all of the problems and design-defects have been corrected, and they now rank up among the top in reliability despite the fact that Hemi versions tend to be driven hard by their owners.

Also, the separation of the Dodge nameplate from the Ram Trucks shields them somewhat from the Ram's generally poorer reliability record.

Yes, we know you had problems with your previous Pacifica, but it sells under the Chrysler nameplate (not Dodge), Dodge does not have anything on that platform in the U.S., so the Pacifica's problems does not affect the Dodge reliability record.

 

Past 3 years for reference

 

First of all, IQS is not a reliability measure. Its a "satisfaction" measure. Chrysler and Dodge and Ram are all the same company, reliability issues with one absolutely do carry along to the other brands. Like Motorola said, what Dodge sells are all so old that all the issues are ironed out which is why they rate higher than other Mopar brands, if Dodge had newer designs like the other brands though they would be in the same place rankings-wise, because the cars are all designed and built by the same manufacturer.

 

Notice the huge jump in the average defect number of all brands from 2019 to 2020. I suspect at least part of that was due to pandemic-related problems with supply, how how auto-plants operated, and how the employees in the plants had to adjust to new working conditions (masks, social-distance, hand-washing, etc...)

 

Again, its not a reliability measure, its a satisfaction measure...as cars get more complex people will have more issues.

 

Well, in a sense, it IS a quality measure (satisfaction in the first three months). Most new-vehicle owners are not going to be satisfied with taking home a lemon, no matter how much they otherwise like (or dislike) the vehicle. And, although it was in the distant past, believe me, I KNOW what lemons are like (Citation, Omni/Horizon, Volare/Aspen, K-Car, etc....)

I agree with your assessment of Dodge, BTW....(reliability because of age and perfecting the designs)......it more or less chimes in with what motorola and I have said.

 

I think it's more of a measure of how the car comes out the factory. JD Power has a different survey for satisfaction. You're right that it's definitely not a reliability measure since it's only the first 3 months.

 

True, but that alone probably would not account for the big jump in just one year, after years of more or less stability. The writing on the wall seems to point to pandemic-related issues in 2020 affecting both the plants themselves and the plant-workers.

 

Have you ever filled out an IQS survey? Its definitely a satisfaction measure, lots of questions about design and cupholders and ease of use of the infotainment, seat quality, ride and handling comfort, etc.

 

If you watch it year over year like I do, the number of "problems" pretty consistently goes up.

 

Obviously I'm glad to see Buick on top...although their largest U.S.-market vehicle, the Enclave, according to Consumer Reports, has worse reliability than its smaller brothers. Nevertheless, the Buick nameplate seems to have a generally good reputation, at least with the components in their vehicles that are unique to Buick. Where Buicks seem to have their most problems is in the components that were designed for, and shared with, other GM divisions as well, such as engines/transmissions, electronic hardware, and the regulators for the heat/AC systems.