A tale of two dealerships
08-24-22, 09:50 AM
#16
Lexus Fanatic
08-24-22, 09:53 AM
#17
Lexus Test Driver
^^
It's so much harder to earn a customer's business back than doing what it takes to keep their business, when possible.
It's so much harder to earn a customer's business back than doing what it takes to keep their business, when possible.
08-24-22, 09:58 AM
#18
Lexus Champion
Thread Starter
yeah some are crazy for a quick gain. I ordered my mb and at the last minute when the car was coming, they switched and dropped a few things and added adjustment. Screw them. They wouldn’t honor what they agreed in emails. I guess they had someone willing to take it for more profit.
08-24-22, 10:28 AM
#19
Lexus Champion
Unfortunately (or fortunately for me 
), there's not going to be a big crash, at least for now. We are in the worst of the recession. For the economy to take the dip you are referring to unemployment would need to be high and the housing market would need to be underwater. I will predict one thing though, the price of ICE vehicles will definitely crash, that might benefit you
), there's not going to be a big crash, at least for now. We are in the worst of the recession. For the economy to take the dip you are referring to unemployment would need to be high and the housing market would need to be underwater. I will predict one thing though, the price of ICE vehicles will definitely crash, that might benefit you
08-24-22, 11:23 AM
#20
As I've mentioned in previous posts, I've been helping one of my brother in laws find and purchase a Hyundai Ioniq 5. It's been quite a journey. At the same time, he has been separately talking to a Toyota dealership looking at the 2022 Sienna Hybrid in case he is not able to get an Ioniq 5. This evening he called me to give me an update.
First on the Ioniq 5:
He told me the sales guy he has been working with for the last few months called him the other day and told him they would have one in next week. $6K over MSRP. He was fine with that, but he found out that the newly signed tax credit is longer applicable to the Ioniq. So he tried to negotiate the ADM down, no go.
The 2022 Toyota Sienna Hybrid:
Today the Toyota sales guy called him and said they had one available that just came in, the color and trim he wanted. He had been negotiating back and forth for a couple of weeks, he got them down to $5K (from $8K) over MSRP. The sales guy told him to come down and get it quickly, and then casually added "my manager said $10k over MSRP". My brother in law said he gasped, then told him that they had negotiated already and didn't understand the sudden price increase, but the sales guy kept telling him that's it's his managers decision and the price was final. So my brother in law told him to let him think about it.
I asked my brother in law what he was going to do, and he told me he already did it. I asked him if he bought the Sienna (which would be very unlike my brother in law), and he said no. He told me he pulled out his laptop, went to Tesla's website and ordered a Model 3 AWD, which the estimated delivery date to his house in October. The whole order process took about 10 minutes, most it fighting over the color with his wife.
The lesson here? Two manufacturers just lost another customer to Tesla because of the very antiquated inefficient dealership model that needs to disappear into history
First on the Ioniq 5:
He told me the sales guy he has been working with for the last few months called him the other day and told him they would have one in next week. $6K over MSRP. He was fine with that, but he found out that the newly signed tax credit is longer applicable to the Ioniq. So he tried to negotiate the ADM down, no go.
The 2022 Toyota Sienna Hybrid:
Today the Toyota sales guy called him and said they had one available that just came in, the color and trim he wanted. He had been negotiating back and forth for a couple of weeks, he got them down to $5K (from $8K) over MSRP. The sales guy told him to come down and get it quickly, and then casually added "my manager said $10k over MSRP". My brother in law said he gasped, then told him that they had negotiated already and didn't understand the sudden price increase, but the sales guy kept telling him that's it's his managers decision and the price was final. So my brother in law told him to let him think about it.
I asked my brother in law what he was going to do, and he told me he already did it. I asked him if he bought the Sienna (which would be very unlike my brother in law), and he said no. He told me he pulled out his laptop, went to Tesla's website and ordered a Model 3 AWD, which the estimated delivery date to his house in October. The whole order process took about 10 minutes, most it fighting over the color with his wife.
The lesson here? Two manufacturers just lost another customer to Tesla because of the very antiquated inefficient dealership model that needs to disappear into history
08-24-22, 11:36 AM
#21
Lexus Champion
Thread Starter
BTW, Tesla calls them Showrooms
08-24-22, 11:44 AM
#22
Congrats on the Model Y. After 2 months of trying to buy a car, I kept telling my brother in law to just buy either a Model 3 or Model Y. Both he and I spent so much time calling, emailing, and texting so many different dealerships, then haggling over ADM. My brother in law who is a very astute and patient buyer finally got totally fed up, and 10 minutes later he had confirmation that his Model 3 AWD would arrive between October and November. Everything was right in front of him, he knew exactly what he was going to pay, what options he wanted, finalized the order with no sales guy suddenly jacking up the price, and was done. He was so excited about it he called me to let me know. Like me, I don't think he's ever going to buy from a dealership ever again.
BTW, Tesla calls them Showrooms
BTW, Tesla calls them Showrooms
08-24-22, 11:51 AM
#23
Lexus Champion
Thread Starter
08-24-22, 01:24 PM
#24
Lexus Fanatic
Do dealerships enjoy making the buying experience as miserable as possible? I find it hard to believe the entire meat grinder process is an accident.
08-24-22, 01:37 PM
#25
Lexus Champion
Thread Starter
It's to wear you down physically and mentally so that all you want to do can get it over with and make the deal. A Ford dealership once took my grandparents keys and wouldn't give them back. All they did was come in to look at a Ford Explorer, they ended up buying it because they felt like they had no choice and getting royally fleeced
Last edited by AMIRZA786; 08-24-22 at 01:48 PM.
08-24-22, 02:09 PM
#27
Lexus Champion
Thread Starter
08-24-22, 03:03 PM
#28
Lexus Fanatic
Common tactic another one is take your ID and stall on giving it back in the mean time throw all kinds of scumbag tricks at you.
08-24-22, 03:34 PM
#30
Racer
As I've mentioned in previous posts, I've been helping one of my brother in laws find and purchase a Hyundai Ioniq 5. It's been quite a journey. At the same time, he has been separately talking to a Toyota dealership looking at the 2022 Sienna Hybrid in case he is not able to get an Ioniq 5. This evening he called me to give me an update.
First on the Ioniq 5:
He told me the sales guy he has been working with for the last few months called him the other day and told him they would have one in next week. $6K over MSRP. He was fine with that, but he found out that the newly signed tax credit is longer applicable to the Ioniq. So he tried to negotiate the ADM down, no go.
The 2022 Toyota Sienna Hybrid:
Today the Toyota sales guy called him and said they had one available that just came in, the color and trim he wanted. He had been negotiating back and forth for a couple of weeks, he got them down to $5K (from $8K) over MSRP. The sales guy told him to come down and get it quickly, and then casually added "my manager said $10k over MSRP". My brother in law said he gasped, then told him that they had negotiated already and didn't understand the sudden price increase, but the sales guy kept telling him that's it's his managers decision and the price was final. So my brother in law told him to let him think about it.
I asked my brother in law what he was going to do, and he told me he already did it. I asked him if he bought the Sienna (which would be very unlike my brother in law), and he said no. He told me he pulled out his laptop, went to Tesla's website and ordered a Model 3 AWD, which the estimated delivery date to his house in October. The whole order process took about 10 minutes, most it fighting over the color with his wife.
The lesson here? Two manufacturers just lost another customer to Tesla because of the very antiquated inefficient dealership model that needs to disappear into history
First on the Ioniq 5:
He told me the sales guy he has been working with for the last few months called him the other day and told him they would have one in next week. $6K over MSRP. He was fine with that, but he found out that the newly signed tax credit is longer applicable to the Ioniq. So he tried to negotiate the ADM down, no go.
The 2022 Toyota Sienna Hybrid:
Today the Toyota sales guy called him and said they had one available that just came in, the color and trim he wanted. He had been negotiating back and forth for a couple of weeks, he got them down to $5K (from $8K) over MSRP. The sales guy told him to come down and get it quickly, and then casually added "my manager said $10k over MSRP". My brother in law said he gasped, then told him that they had negotiated already and didn't understand the sudden price increase, but the sales guy kept telling him that's it's his managers decision and the price was final. So my brother in law told him to let him think about it.
I asked my brother in law what he was going to do, and he told me he already did it. I asked him if he bought the Sienna (which would be very unlike my brother in law), and he said no. He told me he pulled out his laptop, went to Tesla's website and ordered a Model 3 AWD, which the estimated delivery date to his house in October. The whole order process took about 10 minutes, most it fighting over the color with his wife.
The lesson here? Two manufacturers just lost another customer to Tesla because of the very antiquated inefficient dealership model that needs to disappear into history