The last time I went to Longo was close to a year ago. He wasn't back as of that time. Maybe he is now.

 

DEBBY MOLINO is the new Director of Service at LONGO LEXUS. I had the opportunity to meet and talk with her today, and clearly she is interested in customer satisfaction. I recommend that if you experience any problem whatsoever with customer service or repair, you contact her directly at (626) 580-6252 before posting here.

 

I agree, Debby is a good person in a sinking ship. I spoke to Debby back in April when this who debacle began. The only thing she could do was appologize and she assured me that she is doing everything she can to improve customer service. I spoke to her several times and things happen very quickly when she is on the case. Otherwise, I still don't trust Longo. I've used Glendale ever since I began the post and I have had no complaints.

Dan

 

Who did debby replace? I'm not up to date on these things

 

Is the Man Wong guy still working there? After this long thread, all I have read is bad stuff from this guy. Imagine the countless hundreds of dollars he alone caused Longo to lose business.

Btw, I'm taking my car to Glendale Lexus this weekend for the 5k service. After trying to take an appt. with Longo (Since that is where I purchased the car, also it's closer to where I live), they responded by giving me an appt. next week in the middle of the day, and no rental (though I did request one by asking if the service takes longer than 2 hours). I made an appt. with Glendale and they gave me the time, and loaner even though I didn't ask for it.

At the very least, Longo could have said... "Would you like next weekend".. instead of middle of the week. And since this is the very first service, you would think they would want to impress me with their service to get repeat business. Oh wells.

 

She replaced Larry Fogt, who went to Lexus of Riverside. By the way, when I met her yesterday she told me she and her Service Consultants read Club Lexus posts.

 

that's definitely a good thing, and i do hope more dealerships read our responses here and they can learn and improve from there. that's one good way to improve themselves.

i just have one advice. it's not against anyone, but it's just in general: it's always tough being the biggest, and you easily forget how you get there and how you can keep yourself there.

 

I'll be taking my car for servicing at longo lexus. After reading this thread, it may be a bad idea.

Does anyone know if Longo improved themselves?

 

Call me a &$*(#, but why not try Lexus of Glendale?

I would never give Longo any business, sales or service until something changes.

I really think something is in order to strengthen the workforce and boot the lazy ones. They need to make a policy where the "SALESPERSON" can't watch TV! I swear, they all watch TV and ignore the customers! It's annoying as hell!

 

I talked to a friend that works in the Scion dealership part of Longo, and he said that they don't really care what people say about the services on message boards. Online forums is merely a small portion of their possible business, that's why the management over there figure it's only a tiny part that they lose out...

Why change things when it only effects a small minority? At least that's what my friend told me.

 

The thing they need to realize is that even though we're on an internet forum, we will always share our experience with people outside whether it be friends or family. It'll spread like a virus so to speak. Eventually the word will get around You can't really say you've never told anyone outside the internet realm about your experience (good or bad) about a specific dealership now right?

 

true, i won't deny they probably don't care coz' there are tons of people who will go blindly. but if that's the mentality how penske is doing business about how to make more money while they can instead of doing the right thing and making people happy? to me, it's just a matter of time

at least point i wouldn't really say whether longo lexus is good or bad, especially since management has changed (from what i read). but to be honest, damage was done, and it's not about 2nd chance anymore. they almost have to give me incentive to try make me go there again, considering how bad my previous visits were

 

Really? Guess I'm lucky. I have a great salesperson I deal with at Longo. However, I'm sure every dealership has its fair share of crappy salespeople.

 

Is this a good thing?

I'm trying to see if Lexus of Riverside is a good dealership for some service work.

 

Funny this thread has resurfaced and I can't believe people continue to have bad experiences with Longo. I can't agree with GlobeCLK more and looks like all those service friendly consultants are gone. I remember recently when I helped my friend negotiated and bought her Prius at Longo Toyota (I don't even understand why I took my friend there to begin with now), I went over wanting to see the new LS. Although I don't like to be bothered by sales while I am checking out the car, there was NO ONE SALES came and asked me if I needed assistance. I definitely don't recalled this when I bought my first Lexus there back in 1997 (I was 21 years old at that time), and several other times when i was checking the showroom while my car was being serviced. I think including myself, family and friends (with my referral) we have collectively bought at least 8 cars from Longo (5 Lexus/3 Toyota). Do you think I will go back or referring anyone in the future??? Don't count on it (if someone is reading) unless some significant changes are done.