Newport Lexus Visit part II
09-15-06, 12:58 PM
#17
Lexus Test Driver
Thanks for the heads up. I was about to take my IS in this saturday for an oil change but I guess i won't be doing that now. I think I'll stick with Tustin Lexus. I went there for the 5k service and they were pretty nice/cool. There is no fancy schmancy lounge but they gave me a loaner so it was all good. 
09-15-06, 03:14 PM
#18
Thanks for the heads up. I was about to take my IS in this saturday for an oil change but I guess i won't be doing that now. I think I'll stick with Tustin Lexus. I went there for the 5k service and they were pretty nice/cool. There is no fancy schmancy lounge but they gave me a loaner so it was all good.
However, I am interested to find out how much they will charge for the same service.
Note: My friend lives in Irvine and she goes to Mission Viejo Lexus, even though Tustin is near her. She said, it seems to her that Mission Viejo has better service and competitive price. (P.S. I am not beating down Tustin Lexus at all since I never been there before. But just want to let you guys know all the information I have)
09-15-06, 08:47 PM
#19
Lexus Test Driver
FYI, Tustin Lexus is owned by the same owner as Newport Lexus.
However, I am interested to find out how much they will charge for the same service.
Note: My friend lives in Irvine and she goes to Mission Viejo Lexus, even though Tustin is near her. She said, it seems to her that Mission Viejo has better service and competitive price. (P.S. I am not beating down Tustin Lexus at all since I never been there before. But just want to let you guys know all the information I have)
However, I am interested to find out how much they will charge for the same service.
Note: My friend lives in Irvine and she goes to Mission Viejo Lexus, even though Tustin is near her. She said, it seems to her that Mission Viejo has better service and competitive price. (P.S. I am not beating down Tustin Lexus at all since I never been there before. But just want to let you guys know all the information I have)
09-15-06, 09:02 PM
#20
i still go to lexus of westminster, but I never get my service in there. I just go get little parts I need. Though one time they wanted to charge me $12/qt of ATF, saying $6 is the lowest they can go because thats below dealer cost 
Still I enjoy the refreshments there
Still I enjoy the refreshments there
09-16-06, 12:11 AM
#21
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09-16-06, 07:15 PM
#23
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Yes they're supposed to adjust price accordingly. They probably overlooked it so may I suggest you go back or give them a call to credit you?
Fyi, I went in for service today at Lexus of Glendale and Enzio is the new service manager, super nice guy, I knew him briefly from my short stint in Finance last year. I got a GS300 loaner! Fully loaded with navi and everything. They have 10 GS's along with the usual 150 ES, RX and IS loaners. Of course I got free bottled water and that yummy popcorn too. I was tempted to slap a Club Lexus sticker on the back to see if anyone would notice. lol
Fyi, I went in for service today at Lexus of Glendale and Enzio is the new service manager, super nice guy, I knew him briefly from my short stint in Finance last year. I got a GS300 loaner! Fully loaded with navi and everything. They have 10 GS's along with the usual 150 ES, RX and IS loaners. Of course I got free bottled water and that yummy popcorn too. I was tempted to slap a Club Lexus sticker on the back to see if anyone would notice. lol
Liz, one quick question tho. When you tell the service advisor not to perform some required items on the "recommended" list. Aren't they supposed to reduce the price accordingly? The reason I asked is because I recently service my Sienna at Toyota dealership and I asked the list of things they will do and changing air filter being one of them. I told them don't do that because they are charging $40 for it which I can easily do that myself (not saying I can't do oil change, but with my back condition I would prefer to pay for someone else to do the job). Of course, the dealership take it off and reduce the price accordingly.
Now, as I was doing the service this time. I also told them do not change my Air filter (Blitz, reuseable) and don't rotate tires (stagger). However, the price stays the same..... go figure.....
Now, as I was doing the service this time. I also told them do not change my Air filter (Blitz, reuseable) and don't rotate tires (stagger). However, the price stays the same..... go figure.....
09-16-06, 08:11 PM
#24
Lexus Champion
I've taken my SC for routine oil changes to Westminster, Tustin, and Mission Viejo Lexus dealerships. Service is about the for everyone.
Pricing is another story.
Westminster is least expensive. Then Mission Viejo. And Tustin is the most expensive.
That's probably not a surprise to many of you. As you can see, I take my car to Westminster.
Pricing is another story.
Westminster is least expensive. Then Mission Viejo. And Tustin is the most expensive.
That's probably not a surprise to many of you. As you can see, I take my car to Westminster.
09-17-06, 10:05 PM
#25
as i have said before, gs300 fully loaded loaner is nothing special, we got that a while back already from another dealership
anyway, mark, just like i told you before, bottom line is dealerships can charge whatever premium they want anyway, pretty much they price the market, so...
anyway, mark, just like i told you before, bottom line is dealerships can charge whatever premium they want anyway, pretty much they price the market, so...
09-18-06, 02:47 PM
#26
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09-18-06, 03:56 PM
#27
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Was the service outstanding?
I would pay the premium for great service and it being conveniently located. ( I'm NOT going to drive ALLLL the way to tustin or longo.)
Might be the dealership for me. I'm not going to complain about paying 40 dollars more for service if I don't have to drive far. I hate driving to/through westminster and they have terrrible service and facilities.
On a good note, might be looking to get back into Lexus ownership.
I would pay the premium for great service and it being conveniently located. ( I'm NOT going to drive ALLLL the way to tustin or longo.)
Might be the dealership for me. I'm not going to complain about paying 40 dollars more for service if I don't have to drive far. I hate driving to/through westminster and they have terrrible service and facilities.
On a good note, might be looking to get back into Lexus ownership.
09-18-06, 04:59 PM
#28
Was the service outstanding?
I would pay the premium for great service and it being conveniently located. ( I'm NOT going to drive ALLLL the way to tustin or longo.)
Might be the dealership for me. I'm not going to complain about paying 40 dollars more for service if I don't have to drive far. I hate driving to/through westminster and they have terrrible service and facilities.
On a good note, might be looking to get back into Lexus ownership.
I would pay the premium for great service and it being conveniently located. ( I'm NOT going to drive ALLLL the way to tustin or longo.)
Might be the dealership for me. I'm not going to complain about paying 40 dollars more for service if I don't have to drive far. I hate driving to/through westminster and they have terrrible service and facilities.
On a good note, might be looking to get back into Lexus ownership.
If its 40 more, I wouldn't complaint or feel stupid. However $40 more on a $115 service I can get somewhere else is still 34% more. In this case, I paid $85 more on a $115 service (after discount) is 74% more. I drove my SC all the way to Keyes last time, great service and save a whole bunch.