Problems @ Lexus of Cerritos...
01-10-07, 03:26 PM
#1
Problems @ Lexus of Cerritos...
We bought a LS460 there a month ago. They were pretty nice while they were making a $8k profit on the car, but once the paper was signed, they acted like i was a 2 year old.
The problem I am having is getting my original deposit back. I put down $1k to "hold" the car. I was promised that the deposit will be refunded the same week I bought the car. I've been talking to Adam/Gina who were the salesman for 2 weeks and they are giving me the run around and kept on blaming "the girl upstairs." I spoke to Sam Choe, their manager, last week and he promised he'll have a check for me by today. All three are ignoring my calls today..
So I am not sure how to handle this issue. Adam assured us that we'll get our money back. Well he also said he'll mail us key chains and what not, but we still haven't seen those yet. I thought Shelly BMW had a bad after service, but Cerritos takes the cake..
The problem I am having is getting my original deposit back. I put down $1k to "hold" the car. I was promised that the deposit will be refunded the same week I bought the car. I've been talking to Adam/Gina who were the salesman for 2 weeks and they are giving me the run around and kept on blaming "the girl upstairs." I spoke to Sam Choe, their manager, last week and he promised he'll have a check for me by today. All three are ignoring my calls today..
So I am not sure how to handle this issue. Adam assured us that we'll get our money back. Well he also said he'll mail us key chains and what not, but we still haven't seen those yet. I thought Shelly BMW had a bad after service, but Cerritos takes the cake..
01-10-07, 03:48 PM
#4
Left a message with the salesman and the G.M. I wonder if the G.M. will return my calls.. checked edmunds.com found out i am not the only person having problems getting the deposit back.. i don't get it.. i already bought the car and the $1k is the extra $$$.. y can't they just give it back? 
01-10-07, 04:28 PM
#9
Lexus Diva
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If you paid with credit card, refund is within 2 days. If you paid with check, it's up to 2 weeks. They first have to verify records that you paid. Atrer that they print check but need 2 signatures, which sometimes causes a delay if the owner/GM isn't in office or out of town.
In any case it doesn't take a month. I think there might be a California law on that but I'm not quite sure?
Are they mailing it or are you picking it up?
**Ok I just read you said "its not worth the drive", I think it is worth the drive. So fire off a email to the GM, GSM, business manager, sales manager, AND sales person (cc everyone) asking for the check to be ready by Friday and check left with the sales manager on duty this weekend. And then GO PICK IT UP Sat or Sun. Don't wait for snail mail because that will give Cerritos more time to drag their feet. Tell them if the check is NOT ready by this weekend you will score a 0 on your customer satisfaction survey. Good luck.
In any case it doesn't take a month. I think there might be a California law on that but I'm not quite sure?
Are they mailing it or are you picking it up?
**Ok I just read you said "its not worth the drive", I think it is worth the drive. So fire off a email to the GM, GSM, business manager, sales manager, AND sales person (cc everyone) asking for the check to be ready by Friday and check left with the sales manager on duty this weekend. And then GO PICK IT UP Sat or Sun. Don't wait for snail mail because that will give Cerritos more time to drag their feet. Tell them if the check is NOT ready by this weekend you will score a 0 on your customer satisfaction survey. Good luck.
Last edited by AsianGirl007; 01-10-07 at 04:43 PM.
01-10-07, 07:00 PM
#12
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I live 5 minutes from Lexus Cerritos and I still went out of my way to NOT get my car there. They treated me like a 2 year old too. I wonder what ranking they get from their Sales and service staff compared to others. Just when you think Longo was bad... Cerritos is THE worst place to buy your Lexus. Note : The ONLY person that was remotely helpful to me when I was looking for my car was the internet fleet manager... too bad their on floor sales staff and the manager at the time wasted my time.
For 1k, I would drive down there, demand my check, file a complain with the better business bureau, and also notify Lexus Corporate.
For 1k, I would drive down there, demand my check, file a complain with the better business bureau, and also notify Lexus Corporate.
01-10-07, 08:25 PM
#14
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Scoring a complete 0 would hurt them substationally.
On the flip side, I got my car from Glendale and they took good care of me so I will make sure to give 100% on my survey.
01-10-07, 08:33 PM
#15
for a small, nominal fee, i can provide my "dispute resolution" services.
j/k.
in my book lexus of cerritos ranks right up - or shall i say, "down" - there with longo lexus, as far as the sales and customer service satisfaction category. they are the reasons why my car-shopping took me elsewhere much farther and less convenient.
if you have the $1k deposit refund in writing, and they have refused to give it to you in a timely manner (a week after you bought your car, per the salesperson's promise), take them to small claims (5k limit per case). but if it's a verbal agreement (read: nothing put in writing), you are as good (bad) as SOL...
j/k.
in my book lexus of cerritos ranks right up - or shall i say, "down" - there with longo lexus, as far as the sales and customer service satisfaction category. they are the reasons why my car-shopping took me elsewhere much farther and less convenient.
if you have the $1k deposit refund in writing, and they have refused to give it to you in a timely manner (a week after you bought your car, per the salesperson's promise), take them to small claims (5k limit per case). but if it's a verbal agreement (read: nothing put in writing), you are as good (bad) as SOL...