valgs350

iTrader: (1)

So I had some power-steering problems with my truck, took it to Longo since I used to trust them. My SA was David Funk, usually I try to get Man Wong but I didn't have an appointment. It was all good until he left a message saying " Dont get angry when you see your car, we broke the snorkel." I got furious when I heard those words. I rushed down and asked for the manager, she was nice took a look at the damage and understood what I was so angry about. She told me that Longo Lexus will pay for a new snorkel. I always decline the wash and even told him, no wash before I left, don't think he heard me since I'm only 17. He put it through the wash anyway, I looked at my rear and still saw mud/dirt and was like you didn't even finish, It's not the pursuit of perfection but the pursuit of imperfection. Then she took $200 off my bill. All my previous SA's know not to take my LX in for a wash, look at the snorkel it won't fit.

Note: This is what a previous SA said about my Snorkel;

Repair Order 81742 - 1999 LEXUS LX470 4DR SPTUTY

Repair Order: 81742 Date: 08/18/06
Mileage: 100527 Service Advisor: JAMES PALMER
Phone: (626) 652-3360

Item Concern Cause Correction
24 TIRE READINGS. ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ALL TIRES ARE AT 10/32
51 GUEST ORDERED SPEAKER GRILLS FOR ALL FOUR DOORS FROM PARTS. PLEASE INSTALL ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ REPLACED ALL 4 DOOR SPEAKER COVERS.
52 GUEST ORDERED FLOOR MATS THRU PARTS. PLEASE PUT IN CARGO AREA ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ SUPPLIED FLOOR MATS IN CAR.
53 NOTE - NO WASH DUE TO AFTERMARKET SNORKEL. LEFT FRONT DOOR MASTER SWITCH WAS BROKEN PRIOR TO SERVICE.ALL DOOR PANELS HAD MINOR CUTS PRIOR TO SERVICE ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ NOTED.


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The damage is not that bad but I still have to order and wait about week to get the new part and it looks horrible with zip ties, lol

The snorkel tube is intact, the scoop got bent and the grill was broken.

Wald GS

iTrader: (1)

For future reference, do what my buddy lexus gs3 used to do. Put a big sticker on this car that said "DO NOT WASH"

valgs350

iTrader: (1)

Thats what I'm going to do when I take it to Lexus of Glendale, one facing inside and one facing outside. I was also informed by a friend to wrap a bag around my snorkel at night or when the car is not in use so no liitle critter enters the air-intake due to the grill of the snorkel being broken.

projectdna

iTrader: (56)

another longo lexus victim. *sigh*.

hope you get your LX's snorkel fixed.

valgs350

iTrader: (1)

Good News!!!

I got a new air-ram for my snorkel, so all is good, very happy Longo took care of they're mistake this time.

The dark clouds have parted!!!

joedaddy1

iTrader: (1)

umm... sorry about ur car..
but u got a snorkel on that thing?
wow...

GSteg

iTrader: (15)

why not? You'll want it if you do off-roading, especially in the mud and such.

milky

iTrader: (9)

yea the snorkel does look tight.

glad you got everything fixed. My friend works in longo service.

AM1

iTrader: (6)

another one?

valgs350

iTrader: (1)

While I was waiting for my zip ties, one of the guys in training said "my buddy John on Club Lexus has seen your truck at some meets he has a turbo sc."

Didn't catch his name though!!!